--- description: Ontdek de plus- en minpunten van USU Knowledge Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: USU Knowledge Management - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Kennismanagement software](/directory/30094/knowledge-management/software) > [USU Knowledge Management](/software/144600/usu-knowledge-management) # USU Knowledge Management Canonical: https://www.capterra.be/software/144600/usu-knowledge-management Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/144600/usu-knowledge-management?page=2) > Knowledge Center centraliseert de kennis van je bedrijf en stelt medewerkers in staat om snelle, nauwkeurige en up-to-date ondersteuningsinformatie te verstrekken. > > Oordeel: score van **4.8/5** door 18 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt USU Knowledge Management? Het platform ondersteunt bedrijven van verschillende groottes, zowel in de particuliere als in de publieke sector. Dit kennisbeheerplatform wordt gebruikt door meer dan 150.000 servicemedewerkers wereldwijd. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 18 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: USU - **Locatie**: Möglingen, Duitsland - **Opgericht**: 1977 ## Commerciële context - **Beginprijs**: US$ 10,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Canada, Duitsland, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse - Beheer van IT-assets - CRM - Catalog Management - Communicatie via meerdere kanalen - Contentbeheer - Discussions/Forums - Enquêtes en feedback - Feedbackbeheer - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sjabloonbeheer - Slepen en neerzetten - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst - Zoeken/filteren ## Integraties (6 in totaal) - SAP Business One - Salesforce Platform - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) ## Gerelateerde categorieën - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [Knowledge Base Software](https://www.capterra.be/directory/32454/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [TeamSupport](https://www.capterra.be/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Excellent resource to manage your single source of truth" — 5.0/5 > **Tariq** | *16 juni 2021* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, flexibility and the agent interface > > **Minpunten**: None, the product met all of our criteria > > \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step. ----- ### "Great Tool for Contact Centers" — 5.0/5 > **Geverifieerde reviewer** | *8 juli 2019* | Medische apparatuur | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available. > > **Minpunten**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve. > > We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers. ----- ### "Knowledge Center is excellent\!" — 4.0/5 > **Judy-Ann** | *8 augustus 2019* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: This user-friendly software is very adaptable with very cool features. > > **Minpunten**: At this time, I an unable to say ....... ----- ### "Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference" — 5.0/5 > **Keith** | *15 juni 2021* | Medische apparatuur | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project. > > **Minpunten**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team > > The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean ----- ### "USU Knowledge Management will empower your business and users" — 5.0/5 > **Stephanie** | *13 juli 2021* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency. > > **Minpunten**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/144600/usu-knowledge-management?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/144600/usu-knowledge-management) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens