---
description: Ontdek de plus- en minpunten van Aircall en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aircall - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [IVR-software](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall)

# Aircall

Canonical: https://www.capterra.be/software/144486/aircall

Pagina: 1 / 20\
Volgende: [Volgende pagina](https://www.capterra.be/software/144486/aircall?page=2)

> Aircall is het meest intuïtieve cloudgebaseerde telefoonsysteem. Ervaar een eenvoudige installatie, geen hardware en tientallen CRM-integraties.
> 
> Oordeel: score van **4.2/5** door 459 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Aircall?

Voor bedrijven in het MKB die de telefoon dagelijks gebruiken om zaken te doen (verkoop of ondersteuning)

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.2/5** | 459 Reviews |
| Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.1/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Aircall
- **Locatie**: New York, NY, VS
- **Opgericht**: 2014

## Commerciële context

- **Beginprijs**: € 40,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel)
- **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Noors, Spaans
- **Beschikbare landen**: Australië, Brazilië, Canada, Chili, China, Colombia, Duitsland, Frankrijk, India, Italië, Japan, Mexico, Portugal, Spanje, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Automated Attendant
- Automatic call distribution (ACD)
- Automatisch nummers kiezen
- Automatische nummerkiezer
- Beheer van fondsenwerving
- Beller-ID
- Bestandsoverdracht
- CRM
- Call screening
- Callcenterbeheer
- Chatten/messaging
- Communicatiebeheer
- Contactenbeheer
- Controle van oproepen
- Dashboard
- Donorenbeheer
- Geautomatiseerde routing
- IVR
- Integratie van computertelefonie
- Interactie bijhouden
- Invoer via telefoontoetsen
- Lijstbeheer
- Live chatten
- Mobiele toegang
- Opnemen
- Oproepen bijhouden
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- PBX
- Planning voor terugbellen
- Rapportage en analyse
- Rapportage en statistieken
- SIP-trunking
- Samenwerkingstools
- Softphone
- Stemaanpassing
- Taakbeheer
- Tekst naar spraak
- Third-Party Integrations
- Toegangsopties/machtigingen
- Videovergaderen
- VoIP
- Voicemail
- Wachtrijbeheer

## Integraties (99 in totaal)

- ActiveCampaign
- Allego
- Alloy
- Appy Pie
- Avoma
- BigCommerce
- BigID.me
- Bloobirds
- Builder Prime
- Bullhorn ATS & CRM
- Bullhorn Time & Expense
- Callingly
- Chorus
- Clari Copilot
- Copper

... en 84 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)

## Gerelateerde categorieën

- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)
- [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [VoIP-software](https://www.capterra.be/directory/30940/voip/software)
- [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews)
2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (916 reviews)
4. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (678 reviews)
5. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Excellent cloud-based phone solution" — 5.0/5

> **Allison** | *13 maart 2025* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance.
> 
> **Minpunten**: I have no negative aspects to comment on about this platform.
> 
> Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations.

-----

### "Awesome Product\!" — 5.0/5

> **Alex** | *14 april 2025* | E-learning | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling.
> 
> **Minpunten**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\!
> 
> Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial.

-----

### "4 months later still can't text\! Avoid at all costs\!" — 1.0/5

> **Brian** | *9 april 2026* | Olie en energie | Aanbevelingsscore: 0.0/10
> 
> **Pluspunten**: Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized.
> 
> **Minpunten**: Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised.
> 
> Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER\!\!\!

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### "Comprehensive solution for phone support" — 5.0/5

> **Christoph** | *20 februari 2026* | Horeca | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support
> 
> **Minpunten**: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required
> 
> Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups).

-----

### "Best calling software" — 5.0/5

> **Victor** | *1 december 2025* | Luchtvaart(maatschappijen) | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.
> 
> **Minpunten**: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

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Pagina: 1 / 20\
Volgende: [Volgende pagina](https://www.capterra.be/software/144486/aircall?page=2)

## Links

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