--- description: Ontdek de plus- en minpunten van Aircall en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [IVR-software](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.be/software/144486/aircall Pagina: 1 / 20\ Volgende: [Volgende pagina](https://www.capterra.be/software/144486/aircall?page=2) > Aircall is het meest intuïtieve cloudgebaseerde telefoonsysteem. Ervaar een eenvoudige installatie, geen hardware en tientallen CRM-integraties. > > Oordeel: score van **4.2/5** door 466 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Aircall? Voor bedrijven in het MKB die de telefoon dagelijks gebruiken om zaken te doen (verkoop of ondersteuning) ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 466 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Aircall - **Locatie**: New York, NY, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: € 40,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Noors, Spaans - **Beschikbare landen**: Australië, België, Canada, Chili, Colombia, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Hongarije, Hongkong SAR van China, Ierland, Israël, Italië, Kroatië, Letland, Litouwen, Maleisië en 18 meer ## Functies - Aanpasbare rapporten - Automated Attendant - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van fondsenwerving - Beller-ID - Bellijstbeheer - Bestandsoverdracht - CRM - Call screening - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Controle van oproepen - Dashboard - Donorenbeheer - Geautomatiseerde routing - IVR - Integratie van computertelefonie - Invoer via telefoontoetsen - Lijstbeheer - Live chatten - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Oproepverdeling - PBX - Plannen - Planning voor terugbellen - Prestatiemeetwaarden - Rapportage en analyse - SIP-trunking - Softphone - Stemaanpassing - Taakbeheer - Tekst naar spraak - Toegangsopties/machtigingen - Vergaderen - Videovergaderen - VoIP - Voicemail - Waarschuwingen/Meldingen - Wachtrijbeheer ... en 7 meer functies ## Integraties (36 in totaal) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) ## Gerelateerde categorieën - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) - [VoIP-software](https://www.capterra.be/directory/30940/voip/software) - [Zakelijke telefoonsystemen](https://www.capterra.be/directory/31101/business-phone-systems/software) - [AI Agents for Customer Support](https://www.capterra.be/directory/34696/ai-agents-for-customer-support/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (335 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (694 reviews) 5. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (487 reviews) ## Reviews ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8 juli 2026* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Minpunten**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22 mei 2026* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Minpunten**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" — 5.0/5 > **Geverifieerde reviewer** | *28 augustus 2026* | Directiekantoor | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. > > **Minpunten**: aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. > > Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23 juli 2026* | Research | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Minpunten**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- ### "Strong tool for small and early stage sales teams." — 3.0/5 > **Scarlett** | *28 juli 2026* | Architectuur en planning | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. > > **Minpunten**: I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. > > I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ----- Pagina: 1 / 20\ Volgende: [Volgende pagina](https://www.capterra.be/software/144486/aircall?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/144486/aircall) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens