--- description: Ontdek de plus- en minpunten van Tidio en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.be/software/144040/tidio-chat Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/144040/tidio-chat?page=2) > Tidio is een klantenserviceplatform waarmee je uitstekende klantenondersteuning kunt bieden en omzet kunt genereren met live chat en chatbots. > > Oordeel: score van **4.7/5** door 590 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Tidio? Een communicator voor een breed scala van MKB-bedrijven over de hele wereld. Duizenden bedrijven gebruiken Tidio om te communiceren met hun klanten. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 590 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Tidio - **Locatie**: London, VK - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 0,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Italiaans, Japans, Koreaans, Nederlands, Pools, Portugees, Portugees, Portugees, Roemeens, Russisch, Spaans, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 202 meer ## Functies - AI/machine learning - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - CRM - CSAT-enquêtestructuur - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevens importeren en exporteren - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Gespreksanalyse - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Leadkwalificatie - Leads beheren - Live chatten - Mobiele toegang - NPS-enquêtestructuur - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Problemen bijhouden - Proces- en workflowautomatisering - Sentimentanalyse - Taaldetectie - Task Automation - Toezicht houden op klachten - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Voor meerdere talen ... en 29 meer functies ## Integraties (45 in totaal) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... en 30 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Sales force automation software](https://www.capterra.be/directory/12/sales-force-automation/software) - [AI-software](https://www.capterra.be/directory/30938/artificial-intelligence/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24055 reviews) 2. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1716 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3410 reviews) ## Reviews ### "Goed maar veel verschuivingen op het vlak van functionaliteit" — 3.0/5 > **Ruben** | *24 februari 2025* | Bibliotheken | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Gemakkelijk te installeren, veel opties en mogelijkheden (maar je komt al snel essentiële zaken tegen waarvoor je extra moet betalen). Daardoor uiteindelijk vrij duur. > > **Minpunten**: Grootste nadeel is het feit dat ze de mogelijkheden van elk abonnement regelmatig "downgraden". Je betaalt voor bepaalde zaken en plots blijk je daarvoor een duurder abonnement te moeten aankopen. Ook de maandelijkse prijs gaat snel omhoog. De software lijkt de logingegevens ook niet goed te onthouden (steeds opnieuw aanmelden, waardoor je trager kunt reageren). > > Los van het kwalijke "downgraden" wel tevreden met de software op zich. ----- ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *26 mei 2025* | Duurzaamheid en milieu | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **Minpunten**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *30 juni 2025* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **Minpunten**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- ### "Lied to my face" — 1.0/5 > **Calvin** | *4 november 2025* | Marketing en reclame | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. > > **Minpunten**: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. > > My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. ----- ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 januari 2026* | Marketing en reclame | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Minpunten**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/144040/tidio-chat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/144040/tidio-chat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens