--- description: Ontdek de plus- en minpunten van ALVAO Service Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ALVAO Service Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [ITSM-software (IT-service management)](/directory/30676/itsm/software) > [ALVAO Service Desk](/software/143589/alvao-service-desk) # ALVAO Service Desk Canonical: https://www.capterra.be/software/143589/alvao-service-desk Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/143589/alvao-service-desk?page=2) > ALVAO Service Desk is een alles-in-één ITSM-oplossing om de dienstverlening te verbeteren via naadloze integratie met Microsoft Copilot 365 > > Oordeel: score van **4.6/5** door 29 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ALVAO Service Desk? De software helpt het MKB bij het creëren van servicebeheer van topklasse voor IT en daarbuiten. De oplossing biedt maatwerk en AI-aangedreven functies om de efficiëntie te verhogen in diverse sectoren, zelfs met een klein team. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 29 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ALVAO - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 36,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Duits, Engels, Pools, Slowaaks, Tsjechisch - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Analyse - Assets volgen - Auditing van problemen - Audittrail - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Capaciteitsbeheer - Communicatie via meerdere kanalen - Communicatiemanagement - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Corrigerende en preventieve maatregelen (CAPA) - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Onderhoudsplanning - Onderzoeksbeheer - Opdrachtenbeheer - Priorisering - Probleembeheer - Rapportage en statistieken - Rapportage van incidenten - Real-Time Monitoring - Real-Time Notifications - Releasebeheer - Samenwerkingstools - Servicecatalogus - Status bijhouden - Taakbeheer - Third-Party Integrations - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (28 in totaal) - ALVAO Asset Management - Azure DevOps - Azure DevOps Server - Copilot - Easy8 - Grafana - Helios - JIRA Service Management - Jamf Now - Jira - Lansweeper - Microsoft 365 - Microsoft Azure - Microsoft Entra Verified ID - Microsoft Excel ... en 13 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) ## Gerelateerde categorieën - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) - [ IT-ticketing systemen](https://www.capterra.be/directory/32623/it-ticketing-systems-software/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.be/software/107225/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "Great product and the support team" — 5.0/5 > **Lukáš** | *10 april 2025* | Overheidsadministratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. > > **Minpunten**: We are in a highly regulated industry, so we can't use the system to its full extent. > > Reduce manual processes and tasks and automate key processes that take too much of my team's time. ----- ### "Great Ticket System" — 5.0/5 > **Ondřej** | *3 december 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization > > **Minpunten**: Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. > > Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. ----- ### "ALVAO Service Desk" — 3.0/5 > **Martin** | *23 april 2020* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Useful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users > > **Minpunten**: Worse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing > > We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities. ----- ### "Pretty decent ticketing system" — 4.0/5 > **Frantisek** | *17 april 2025* | Automotive | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. > > **Minpunten**: There is a room for improvement in the reporting. > > Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. ----- ### "Realy good product for IT management" — 4.0/5 > **Jaroslav** | *10 april 2025* | Meubels | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. > > **Minpunten**: I can not find anything that would not be sufficient for our needs. > > Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/143589/alvao-service-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/143589/alvao-service-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens