--- description: Ontdek de plus- en minpunten van Sparkcentral en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sparkcentral - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Sparkcentral](/software/142857/sparkcentral-customer-engagement-platform) # Sparkcentral Canonical: https://www.capterra.be/software/142857/sparkcentral-customer-engagement-platform Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/142857/sparkcentral-customer-engagement-platform?page=2) > Bied een onvergetelijke klantenservice via een messaging-first benadering. Luister, ondersteun en communiceer met klanten op kanalen waar ze graag gebruik van maken. > > Oordeel: score van **4.2/5** door 15 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Sparkcentral? Klanten van grote ondernemingen zoals Zappos, Emirates Airlines, Air Canada, Engie, KBC, AXA, MTN, Direct Tv, Noon, citizenM hotels, Netflix en Slack, om er maar een paar te noemen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 15 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Sparkcentral - **Locatie**: Hasselt, België - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 600,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Baskisch, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Galicisch, Grieks, Hebreeuws, Hindi, Hongaars, IJslands, Iers, Indonesisch, Italiaans, Japans, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Oekraïens, Pools, Portugees, Roemeens, Russisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: België ## Functies - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Kennisbankbeheer - Klantendatabase - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Transcripten/chatgeschiedenis - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer ## Integraties (5 in totaal) - Instagram - Messenger - Meta for Business - Viber - WhatsApp ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1716 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (986 reviews) ## Reviews ### "Great tool for customer service" — 4.0/5 > **Stefan** | *18 februari 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI. > > **Minpunten**: We have small volumes of social media and as such can't get as good an ROI as hoped. > > The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system. ----- ### "Only software to scale as your social channels do." — 4.0/5 > **Danny** | *18 februari 2020* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Standardized queue, automations, support and AM team are amazing\! > > **Minpunten**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews. ----- ### "Works for consolidating social media but reporting needs serious work" — 3.0/5 > **Eric** | *6 maart 2020* | Detailhandel | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited > > **Minpunten**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources. ----- ### "Very satisfied to date" — 4.0/5 > **Mathieu** | *22 februari 2020* | Lucht- en ruimtevaart | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand. > > **Minpunten**: While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base. > > So far so good\! ----- ### "Love SC\!" — 5.0/5 > **Ashley** | *29 mei 2020* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees. > > **Minpunten**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\! > > The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/142857/sparkcentral-customer-engagement-platform?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/142857/sparkcentral-customer-engagement-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens