---
description: Ontdek de plus- en minpunten van Focus Contact Center en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: Focus Contact Center - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Sales enablement software](/directory/30798/sales-enablement/software) > [Focus Contact Center](/software/141548/call-center-software)

# Focus Contact Center

Canonical: https://www.capterra.be/software/141548/call-center-software

> Software voor callcenters - gespreksopname, live controle, geavanceerde rapportage, multichannel (telefoon, sms, e-mail, chat, webformulier, sociaal).
> 
> Oordeel: score van **5.0/5** door 4 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Focus Contact Center?

De oplossing biedt klantenservicetools voor bedrijven van elke omvang. De software helpt bedrijven hun klantenervaring te verbeteren en waardevolle langetermijnrelaties op te bouwen.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **5.0/5** | 4 Reviews |
| Gebruiksgemak | 5.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 5.0/5 | Gebaseerd op alle reviews |
| Functies | 5.0/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Focus Telecom
- **Locatie**: Warsaw, Polen
- **Opgericht**: 2008

## Commerciële context

- **Beginprijs**: US$ 15,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proefversie)
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel)
- **Ondersteunde talen**: Duits, Engels, Pools
- **Beschikbare landen**: Duitsland, Polen, Verenigde Staten

## Functies

- Automatic call distribution (ACD)
- Automatische nummerkiezer
- Beheer van vergaderingen
- Beller-ID
- Bellijstbeheer
- CRM
- CRM Integration
- Callcenterbeheer
- Campagnebeheer
- Communicatie via meerdere kanalen
- Contactenbeheer
- Controle van oproepen
- Conversies bijhouden
- Dashboard
- E-mailbeheer
- IVR
- Inbound callcenter
- Integratie van computertelefonie
- Leads beheren
- Lijstbeheer
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Outbound callcenter
- Predictief kiezen
- Prestatiebeheer
- Priorisering
- Rapportage en analyse
- Trefwoorden bijhouden
- Wachtrijbeheer

## Integraties (5 in totaal)

- Adobe Commerce
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify
- SugarCRM

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Sales enablement software](https://www.capterra.be/directory/30798/sales-enablement/software)

## Gerelateerde categorieën

- [Sales enablement software](https://www.capterra.be/directory/30798/sales-enablement/software)
- [Call tracking software](https://www.capterra.be/directory/30901/call-tracking/software)
- [Inside sales software](https://www.capterra.be/directory/30680/inside-sales/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software)

## Alternatieven

1. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (224 reviews)
2. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (481 reviews)
3. [Kixie PowerCall](https://www.capterra.be/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
4. [CloudTalk](https://www.capterra.be/software/182004/cloudtalk) — 4.4/5 (268 reviews)
5. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (987 reviews)

## Reviews

### "High quality system" — 5.0/5

> **Wojciech** | *12 januari 2017* | Facilitaire diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: - easy to use interface
- scalability
- friendly API
> 
> A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

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### "All-in-one contact center platform" — 5.0/5

> **Wojciech** | *12 januari 2017*
> 
> The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

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### "Best solution \!" — 5.0/5

> **Marek** | *13 januari 2017*
> 
> Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

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### "Smart Call Center Software" — 5.0/5

> **Ma¿gorzata** | *21 oktober 2016*
> 
> Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/141548/call-center-software)

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