---
description: Ontdek de plus- en minpunten van JIRA Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: JIRA Service Management - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [IT-service software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.be/software/138769/jira-service-management

Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.be/software/138769/jira-service-management?page=2)

> Jira Service Desk is servicedesk-software gebouwd voor moderne IT-teams, beschikbaar vanaf slechts $ 10 per maand. Probeer het gratis via de website\!
> 
> Oordeel: score van **4.5/5** door 775 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt JIRA Service Management?

Hoog-snelheidsteams die hun operaties willen moderniseren door ontwikkeling en IT te verbinden, uitzonderlijke service-ervaringen te bieden en snel op veranderingen te reageren.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 775 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Atlassian
- **Locatie**: San Francisco, VS
- **Opgericht**: 2013

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds
- **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer

## Functies

- Activiteiten volgen
- Alerts/Escalation
- Asset Lifecycle Management
- Assets volgen
- Auditbeheer
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van problemen
- CRM
- Capaciteitsbeheer
- Communicatie via meerdere kanalen
- Communicatiemanagement
- Configuratiebeheer
- Contentbeheer
- Controle en beheer op afstand
- Controle van goedkeuringsbeheer
- Dashboard
- Feedbackbeheer
- Goedkeuringswerkstroom
- IT-reporting
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantenondersteuning
- Mobiele toegang
- Opdrachtenbeheer
- Patchbeheer
- Prestatiemeetwaarden
- Problemen bijhouden
- Projectbeheer
- Projecten bijhouden
- Rapportage en statistieken
- Real-Time Monitoring
- Realtime chatten
- Releasebeheer
- Samenwerken in teams
- Samenwerkingstools
- Scherm delen
- Status bijhouden
- Taakbeheer
- Tekstbewerking
- Ticketbeheer
- Toegangsopties/machtigingen
- Veranderingsbeheer
- Voor meerdere talen
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal
- Zoeken in gehele tekst

... en 32 meer functies

## Integraties (93 in totaal)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... en 78 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [IT-service software](https://www.capterra.be/directory/30672/it-service/software)

## Gerelateerde categorieën

- [IT-service software](https://www.capterra.be/directory/30672/it-service/software)
- [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software)
- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software)
- [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software)

## Alternatieven

1. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.6/5 (792 reviews)
2. [Action1](https://www.capterra.be/software/180609/action1-rmm) — 4.9/5 (238 reviews)
3. [N-central](https://www.capterra.be/software/13803/n-central) — 4.2/5 (253 reviews)
4. [PDQ Deploy & Inventory](https://www.capterra.be/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9 augustus 2026* | Marketing en reclame | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Minpunten**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 januari 2026* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Minpunten**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17 augustus 2026* | Schoolleiding | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Minpunten**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 november 2025* | Management non-profit organisaties | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Minpunten**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1 juli 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Minpunten**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

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Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.be/software/138769/jira-service-management?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/138769/jira-service-management)

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