---
description: Ontdek de plus- en minpunten van JIRA Service Management en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: JIRA Service Management - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.be/software/138769/jira-service-management

Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.be/software/138769/jira-service-management?page=2)

> Jira Service Desk is servicedesk-software gebouwd voor moderne IT-teams, beschikbaar vanaf slechts $ 10 per maand. Probeer het gratis via de website\!
> 
> Oordeel: score van **4.5/5** door 770 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt JIRA Service Management?

Hoog-snelheidsteams die hun operaties willen moderniseren door ontwikkeling en IT te verbinden, uitzonderlijke service-ervaringen te bieden en snel op veranderingen te reageren.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 770 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Atlassian
- **Locatie**: San Francisco, VS
- **Opgericht**: 2013

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds
- **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer

## Functies

- Activiteiten volgen
- Alerts/Escalation
- Asset Lifecycle Management
- Assets volgen
- Auditbeheer
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van problemen
- CRM
- Capaciteitsbeheer
- Communicatie via meerdere kanalen
- Configuratiebeheer
- Contentbeheer
- Controle en beheer op afstand
- Controle van goedkeuringsbeheer
- Feedbackbeheer
- Goedkeuringswerkstroom
- IT-reporting
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantenondersteuning
- Mobiele toegang
- Opdrachtenbeheer
- Patchbeheer
- Prestatiemeetwaarden
- Problemen bijhouden
- Projectbeheer
- Projecten bijhouden
- Rapportage en statistieken
- Real-Time Analytics
- Real-Time Monitoring
- Realtime chatten
- Releasebeheer
- Risicobeoordeling
- Samenwerken in teams
- Samenwerkingstools
- Scherm delen
- Status bijhouden
- Taakbeheer
- Ticketbeheer
- Toegangsopties/machtigingen
- Veranderingsbeheer
- Voor meerdere talen
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Wachtdiensten plannen
- Workflowbeheer
- Zelfserviceportal
- Zoeken in gehele tekst

... en 32 meer functies

## Integraties (98 in totaal)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... en 83 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [IT-service software](https://www.capterra.be/directory/30672/it-service/software)
- [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software)
- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software)
- [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software)

## Alternatieven

1. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (720 reviews)
2. [Action1](https://www.capterra.be/software/180609/action1-rmm) — 4.9/5 (237 reviews)
3. [PDQ Deploy & Inventory](https://www.capterra.be/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
4. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Wrike](https://www.capterra.be/software/76113/wrike) — 4.4/5 (2994 reviews)

## Reviews

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 januari 2026* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Minpunten**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 mei 2026* | Telecommunicatie | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Minpunten**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Geverifieerde reviewer** | *1 mei 2026* | Computersoftware | Aanbevelingsscore: 3.0/10
> 
> **Pluspunten**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Minpunten**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27 april 2026* | Administratie | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Minpunten**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Geverifieerde reviewer** | *15 mei 2026* | Medische praktijk | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Minpunten**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

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Pagina: 1 / 32\
Volgende: [Volgende pagina](https://www.capterra.be/software/138769/jira-service-management?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/138769/jira-service-management)

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