---
description: Ontdek de plus- en minpunten van Salesforce Service Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.be/software/136189/salesforce

Pagina: 1 / 34\
Volgende: [Volgende pagina](https://www.capterra.be/software/136189/salesforce?page=2)

> Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media.
> 
> Oordeel: score van **4.5/5** door 824 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Salesforce Service Cloud?

Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 824 Reviews |
| Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Salesforce
- **Locatie**: San Francisco, VS
- **Opgericht**: 2003

## Commerciële context

- **Beginprijs**: US$ 25,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds
- **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer

## Functies

- Activiteitendashboard
- Assets volgen
- Beheer van klantervaringen
- Beheer van serviceverzoeken
- Callcenterbeheer
- Catalog Management
- Chatbot
- Chatten/messaging
- Communicatiebeheer
- Consumentgericht chatten in realtime
- Contactenbeheer
- Contentbeheer
- Controle van oproepen
- Corrigerende en preventieve maatregelen (CAPA)
- Elektronische handtekening
- Geautomatiseerde routing
- Incidentenbeheer
- Integratie van computertelefonie
- Kennisbankbeheer
- Kennisbeheer
- Klantenbeheer
- Klantgeschiedenis
- Leads beheren
- Levering volgen
- Live tracken bestuurder
- Mobiele toegang
- Online tijdklok
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsplanning
- Prestatiemeetwaarden
- Proactief chatten
- Problemen bijhouden
- Rapportage van incidenten
- Real-Time Updates
- Routering
- Samenwerkingstools
- Status bijhouden
- Taakbeheer
- Ticketbeheer
- Transcripten/chatgeschiedenis
- Vergunningverlening
- Verzendbeheer
- Voor callcenters
- Voor de verzekeringsbranche
- Waarschuwingen/Meldingen
- Werkprognoses
- Zelfserviceportal

... en 66 meer functies

## Integraties (17 in totaal)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... en 2 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [Live chat software](https://www.capterra.be/directory/30797/live-chat/software)
- [Werkorder software](https://www.capterra.be/directory/30785/work-order/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3434 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18783 reviews)
3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1783 reviews)
5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1723 reviews)

## Reviews

### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 oktober 2023* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Minpunten**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

-----

### "Experienced professional user" — 4.0/5

> **Olga** | *15 januari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature.
> 
> **Minpunten**: I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs.
> 
> Overall it's a great system for completing comprehensive medication reviews efficiently, however, there is room for improvement.

-----

### "Its okay, does what you need" — 4.0/5

> **Alexis** | *24 maart 2026* | Detailhandel | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: It was user friendly when trying to access data, but didnt always respond promptly. I would recommend.
> 
> **Minpunten**: Not as user friendly as others, but as far as bang for buck I would recommend in that aspect. I think it can be better
> 
> We only used it for a short period of time, but it did what it needed to do. However compared to other softwares there is room for improvement.

-----

### "Terrible for support" — 3.0/5

> **Geverifieerde reviewer** | *6 oktober 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10
> 
> **Pluspunten**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Minpunten**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

-----

### "Salesforce integration saves time all around." — 5.0/5

> **Holly** | *14 februari 2026* | Alternatieve geschillenbeslechting | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones.
> 
> **Minpunten**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases.
> 
> It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick.

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Pagina: 1 / 34\
Volgende: [Volgende pagina](https://www.capterra.be/software/136189/salesforce?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/136189/salesforce)

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