---
description: Ontdek de plus- en minpunten van Salesforce Service Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.be/software/136189/salesforce

Pagina: 1 / 34\
Volgende: [Volgende pagina](https://www.capterra.be/software/136189/salesforce?page=2)

> Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media.
> 
> Oordeel: score van **4.5/5** door 820 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Salesforce Service Cloud?

Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 820 Reviews |
| Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Salesforce
- **Locatie**: San Francisco, VS
- **Opgericht**: 2003

## Commerciële context

- **Beginprijs**: US$ 25,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds
- **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer

## Functies

- Activiteitendashboard
- Assets volgen
- Beheer van klantervaringen
- Beheer van serviceverzoeken
- Callcenterbeheer
- Catalog Management
- Chatbot
- Chatten/messaging
- Communicatiebeheer
- Consumentgericht chatten in realtime
- Contactenbeheer
- Contentbeheer
- Controle van oproepen
- Corrigerende en preventieve maatregelen (CAPA)
- Elektronische handtekening
- Geautomatiseerde routing
- Incidentenbeheer
- Integratie van computertelefonie
- Kennisbankbeheer
- Kennisbeheer
- Klantenbeheer
- Klantgeschiedenis
- Leads beheren
- Levering volgen
- Live tracken bestuurder
- Mobiele toegang
- Online tijdklok
- Oproepen opnemen
- Oproepen routeren
- Oproepregistratie
- Personeelsplanning
- Prestatiemeetwaarden
- Proactief chatten
- Problemen bijhouden
- Rapportage van incidenten
- Real-Time Updates
- Routering
- Samenwerkingstools
- Status bijhouden
- Taakbeheer
- Ticketbeheer
- Tijd bijhouden
- Transcripten/chatgeschiedenis
- Vergunningverlening
- Verzendbeheer
- Voor callcenters
- Voor de verzekeringsbranche
- Waarschuwingen/Meldingen
- Werkprognoses
- Zelfserviceportal

... en 66 meer functies

## Integraties (17 in totaal)

- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... en 2 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [Live chat software](https://www.capterra.be/directory/30797/live-chat/software)
- [Werkorder software](https://www.capterra.be/directory/30785/work-order/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Complete customer relationship management on the cloud" — 4.0/5

> **Lillian** | *13 februari 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
> 
> **Minpunten**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
> 
> It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

-----

### "Best Tool for Agents" — 5.0/5

> **Joan** | *18 februari 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Salelesforce made organization and following up very simple for myself and workplace.
> 
> **Minpunten**: Although the pricing is a bit high, considering all the tools it provides, the value outweighs the cost.
> 
> Our team and I personally have had a very positive experience with Salesforce. We have a vast list of prospects and clients that require constant servicing. This service helps everyone keep current and add additional information as needed.

-----

### "Terrible for support" — 3.0/5

> **Geverifieerde reviewer** | *6 oktober 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10
> 
> **Pluspunten**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Minpunten**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

-----

### "So easy, even a tech challenged user can succeed" — 5.0/5

> **Geverifieerde reviewer** | *19 december 2025* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful.
> 
> **Minpunten**: Centralizes customer data and information, for a complete view of the customer.  Easy to track cases with step by step prompts
> 
> Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it

-----

### "Salesforce review" — 5.0/5

> **Ayomikun** | *17 februari 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Easily integrates with other products. Also, made working on tickets easy especially with the Documentations suggestions
> 
> **Minpunten**: Can be a bit complex for new users initially.
> 
> Salesforce CRM made working on tickets seemless

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Pagina: 1 / 34\
Volgende: [Volgende pagina](https://www.capterra.be/software/136189/salesforce?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/136189/salesforce)

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