--- description: Ontdek de plus- en minpunten van Service Fusion en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Field service software](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://www.capterra.be/software/135788/service-fusion Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.be/software/135788/service-fusion?page=2) > Gemakkelijk. Krachtig. Mobiel. Beheer van schattingen en taken, dispatch, facturering, elektronische en mobiele betalingen. Vanaf $ 99/maand, geen gebruikerskosten. > > Oordeel: score van **4.3/5** door 290 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Service Fusion? Dit platform ondersteunt meer dan 3000 kleine en middelgrote buitendienstbedrijven in de sectors van HVAC (heating, ventilation en air conditioning) loodgieters, elektrotechniek, apparaatreparatie, domotica, audiovisueel, slotenmakers, IT en vele andere dienstverlenende sectoren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 290 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: KickServ ## Commerciële context - **Beginprijs**: US$ 245,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, Verenigde Staten ## Functies - Activiteitendashboard - Audittrail - Beheer van technici - Beschikbaarheidsbeheer - Bewaking - Biedingsbeheer - CRM - Contactendatabase - Documenten opslaan - Elektronische betalingen - Elektronische handtekening - Factureren - Factuurbeheer - Foto's vastleggen - GPS - Inkooporderbeheer - Inspectiebeheer - Inventarisatie - Kalenderbeheer - Kalendersynchronisatie - Klantenbeheer - Klantenbeheer - Kostendatabase - Kostenschatting - Materiaalonderzoek - Mobiele app - Online reserveren - Online tijdklok - Personeelsplanning - Plannen - Preventief onderhoud - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Real-Time Data - Real-Time Updates - Realtime planning - Reserveringsbeheer - Servicegeschiedenis - Status bijhouden - Taakbeheer - Terugkerende afspraken - Third-Party Integrations - Tijd bijhouden - Verzendbeheer - Voor commerciële en/of industriële installateurs - Voorraadbeheer - Waarschuwingen/Meldingen - Werk bijhouden - Werkorderbeheer ... en 24 meer functies ## Integraties (15 in totaal) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Field service software](https://www.capterra.be/directory/10009/field-service-management/software) ## Gerelateerde categorieën - [Field service software](https://www.capterra.be/directory/10009/field-service-management/software) - [Software voor buitendienstbeheer](https://www.capterra.be/directory/30059/service-dispatch/software) - [HVAC-software](https://www.capterra.be/directory/30107/hvac/software) - [Software voor loodgieters](https://www.capterra.be/directory/30673/plumbing/software) - [Werkorder software](https://www.capterra.be/directory/30785/work-order/software) ## Alternatieven 1. [Jobber](https://www.capterra.be/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.capterra.be/software/153475/fieldpulse) — 4.6/5 (412 reviews) 3. [Connecteam](https://www.capterra.be/software/153140/connecteam) — 4.6/5 (5060 reviews) 4. [ServiceTitan](https://www.capterra.be/software/150053/servicetitan) — 4.3/5 (325 reviews) 5. [Fracttal One](https://www.capterra.be/software/159911/fracttal) — 4.6/5 (1773 reviews) ## Reviews ### "A Must Have for the Service Industry" — 5.0/5 > **Kevin C.** | *14 september 2018* | Bouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity. > > **Minpunten**: I honestly cannot think of anything, it made such an improvement in our internal infrastructure. > > Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly. ----- ### "Expert Repair review" — 4.0/5 > **Michael** | *15 januari 2026* | Nutsbedrijven | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. > > **Minpunten**: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. > > Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. ----- ### "A Partially Functional Product from a Dysfunctional Company" — 1.0/5 > **Andrew** | *2 oktober 2025* | Bouw | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: It mainly works except for some features like viewing text messages sent by other team members. I liked being able to group products and services together in quotes. > > **Minpunten**: Some features do not work at all and seem not to be a priority for the team at Service Fusion. Their customer support is pretty bad, when you can get ahold of someone, they don't have permission to escalate your call to people in the billing department. > > My company used Service Fusion for about 2 years and most features worked but some key features like being able to read messages sent by other team members in Service Call.ai just didn't work. We had no idea whether someone had already answered that customer and it made us look like fools with our clients. After the third price hike in as many years, despite no new features, I requested to switch from an annual plan to a monthly plan. I was told that in their terms and conditions it requires that I notify them 15 days in advance for any billing changes. Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of someone there. Finally a billing dept. manager answers us saying that our account will be deactivated until we pay for a year in advance and then we can make the switch to monthly NEXT YEAR. This company will take your business hostage for a variety of reasons. The mere fact that there is not a portal for you to view your own Service Fusion plan and billing settings within a CRM PLATFORM is ASTOUNDING. (October 2025) After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for. Also worthy to mention: -They give 2 weeks notice for price increases (August 2025) -The customer service queue can sometimes be hours long. I was in position \#5 on chat support for 45 minutes during regular business hours -They will not call you to resolve a billing issue, they will simply start turning off your user's accounts despite unanswered emails regarding the issue. Overall do yourself a favor and stay away from this software, and if you're like me, get YOUR data out of their platform while you still can. ----- ### "Unhappy with syncing issues - happy with the app" — 3.0/5 > **Melissa** | *6 januari 2026* | Bouw | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. > > **Minpunten**: Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. > > \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. ----- ### "Grateful for service fusion" — 4.0/5 > **Jim** | *9 januari 2026* | Bouw | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. > > **Minpunten**: The mobile app needs so much work\! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. > > Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. ----- Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.be/software/135788/service-fusion?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/135788/service-fusion) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens