--- description: Ontdek de plus- en minpunten van Usersnap en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Bug tracking software](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.be/software/135579/usersnap Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/135579/usersnap?page=2) > Verzamel gebruikersfeedback en bugs door je gebruikers een geannoteerde screenshot via hun browser te laten indienen. Maak feedback geven belangrijk. > > Oordeel: score van **4.8/5** door 48 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Usersnap? Usersnap wordt gebruikt door kleine technische startups, evenals grote softwarebedrijven (zoals Facebook, Canva en Microsoft). Klanten variëren van softwarebedrijven (SaaS) tot e-commerce en webbureaus. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 48 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Usersnap - **Locatie**: Linz, Oostenrijk - **Opgericht**: 2013 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Kroatisch, Spaans, Tsjechisch, Turks - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Oostenrijk, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare sjablonen - Antwoordbeheer - Audittrail - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Dashboard - Doorlopende feedback - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - NPS-enquêtestructuur - Opdrachtenbeheer - Problemen bijhouden - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Reviewaanvraag - Sentimentanalyse - Taakbeheer - Ticketbeheer - Vragenbibliotheek - Workflowbeheer - Zelfserviceportal ## Integraties (34 in totaal) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... en 19 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Bug tracking software](https://www.capterra.be/directory/30090/bug-tracking/software) ## Gerelateerde categorieën - [Bug tracking software](https://www.capterra.be/directory/30090/bug-tracking/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [360 graden feedback tools](https://www.capterra.be/directory/30666/360-degree-feedback/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) ## Alternatieven 1. [Trustpilot](https://www.capterra.be/software/169618/trustpilot) — 4.5/5 (1205 reviews) 2. [Birdeye](https://www.capterra.be/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Swell](https://www.capterra.be/software/172802/swell) — 4.6/5 (358 reviews) 4. [Yotpo](https://www.capterra.be/software/144389/yotpo) — 4.5/5 (376 reviews) 5. [Weave](https://www.capterra.be/software/141842/weave) — 4.3/5 (672 reviews) ## Reviews ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 juli 2019* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Minpunten**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11 juni 2025* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Minpunten**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Geverifieerde reviewer** | *29 maart 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Minpunten**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Geverifieerde reviewer** | *18 januari 2021* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Minpunten**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juli 2020* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Minpunten**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/135579/usersnap?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/135579/usersnap) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens