--- description: Ontdek de plus- en minpunten van NiCE CXone en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.be/software/134775/incontact-call-center-software Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/134775/incontact-call-center-software?page=2) > Cloudgebaseerde software voor contactcenters met VR, op vaardigheden gebaseerde routering, AI, combineren van oproepen en analyse. > > Oordeel: score van **4.2/5** door 582 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt NiCE CXone? Contactcenters in kleine, middelgrote of grote ondernemingen en overheidsorganisaties gebruiken NICE inContact CXone om uitzonderlijke klantervaringen te bieden via alle kanalen (digitaal en spraak). ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 582 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: NiCE ## Commerciële context - **Beginprijs**: US$ 110,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 51-200, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds - **Beschikbare landen**: Anguilla, Argentinië, Australië, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Bermuda, Bolivia, Brazilië, Brunei, Bulgarije, Cambodja, Canada, Chili, China, Colombia, Costa Rica en 89 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van verlofuren - CRM - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Controle van oproepen - Dashboard - E-mailbeheer - Employee Coaching Tools - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Klantendatabase - Klantgeschiedenis - Kwaliteitsbeheer - Lijstbeheer - Live chatten - Opnemen - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Personeelsplanning - Predictief kiezen - Rapportage en analyse - Roosterbeheer - Sjabloonbeheer - Sms-berichten - Ticketbeheer - VoIP - Voicemail - Voor callcenters - Wachtrijbeheer - Werkprognoses - Workflow Automation - Zelfserviceportal ... en 29 meer functies ## Integraties (36 in totaal) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 4. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (487 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5 > **Saskia** | *19 september 2023* | Restaurants | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly. > > **Minpunten**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time. > > It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 oktober 2024* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Leading edge of contact center technology > > **Minpunten**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "I can't use this" — 1.0/5 > **Adam** | *31 augustus 2023* | Consumentengoederen | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA). > > **Minpunten**: You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own. > > I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver. ----- ### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5 > **Geverifieerde reviewer** | *25 februari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized. > > **Minpunten**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again. > > I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes. ----- ### "Great Product" — 5.0/5 > **Chris** | *30 augustus 2023* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date > > **Minpunten**: Tech support can take a little longer to get a case worked when something does come up ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/134775/incontact-call-center-software?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/134775/incontact-call-center-software) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens