Intercom

Intercom

door Intercom

Wie gebruikt Intercom?

Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda.

Wat is Intercom?

Intercom bouwt een pakket van boodschapgerichte producten voor bedrijven om de groei gedurende de levenscyclus van de klant te versnellen. Deze oplossing biedt een compleet groeiplatform voor marketing, verkoop en ondersteuning. De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.

Intercom - Details

Intercom

https://www.intercom.com/

Opgericht in 2011

Intercom - Prijsoverzicht

Intercom heeft geen gratis versie maar biedt wel een gratis proefperiode. Intercom betaalde versie vanaf US$ 39,00/maand.

Beginprijs

US$ 39,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Intercom

E-mail marketing software
A/B-tests
Abonneebeheer
Afbeeldingenbibliotheek
Autoresponders
Bestemmingspagina's en webformulieren
CAN SPAM-compliance
Door gebeurtenissen geactiveerde e-mail
Drip -campagnes
Dynamische inhoud
Klantenonderzoeken
Lijstbeheer
Rapportage en analyse
Sjabloonbeheer
Voor mobiel geoptimaliseerde e-mails
WYSIWYG-e-maileditor
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Contactendatabase
Gegevens importeren en exporteren
Integratie van leaddatabase
Lead nurturing
Leads vastleggen
Leadscoring
Leadsegmentering
Pipelinebeheer
Tools voor exploratie
Verificatie/validatie van leads
Aanpasbare branding
Geotargeting
Gestandaardiseerde antwoorden
Integratie van derden
Offline formulier
Overdrachten en routering
Proactief chatten
Scherm delen
Websitebezoekers bijhouden
A/B-tests
Aanpasbare CTA's
Analyse/ROI volgen
Bestemmingspagina's en webformulieren
Drip -campagnes
Dynamische inhoud
Leadscoring
Sales Intelligence
Segmentering
Social marketing
Websitebezoekers bijhouden
Zoekmachinemarketing

De leverancier heeft deze informatie niet opgegeven.

Reviews van Intercom

5 van 702 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,4/5
Klantenservice
4,4/5
Functies
4,3/5
Waar voor je geld
4,1/5
Liam M.
People Operations Manager
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1/8/2019

"Not Much Competition"

Opmerkingen: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Pluspunten: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Minpunten: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

  • Bron van de reviewer 
  • Beoordeeld op 1/8/2019
Peter C.
Dir. User Experience
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 13/12/2019

"Complete Package"

Opmerkingen: We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.

Pluspunten: Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.

Minpunten: While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.

Antwoord van de leverancier

van Intercom op 18/12/2019

Hi Peter,

We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.

Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.

Kate (Intercom - Customer Engagement)

  • Bron van de reviewer 
  • Beoordeeld op 13/12/2019
Geverifieerde reviewer
Founder
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 30/4/2020

"One software that follow the complete journey of a site visitor and interact with them"

Opmerkingen: Have gathered fair amount of success with Intercom. If you are looking for a professional looking website chat, email marketing and self service solution you are at the right place.

Pluspunten: - Best live website chat software in the industry.
- Great at following a visitor whether through chat, email or support desk.
- Allows you to use bots when a agent is not available.
- Great UI/UX.

Minpunten: They need to work on the pricing model. It can really begin to hurt startups or small companies when they are ready to scale up. Apart from that their documentation can be improved a bit.

Antwoord van de leverancier

van Intercom op 6/5/2020

Thanks so much for leaving us this review. It's always great to hear when customers are seeing success with our products!

I'd love to hear more feedback on how we can improve our documentation so please do get in touch via the Messenger. The team can also help review your pricing options as we always aim to align costs with the value you're seeing.

Kate (Intercom - Customer Engagement)

  • Bron van de reviewer 
  • Beoordeeld op 30/4/2020
Tasha D.
Director of Customer Success
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 25/10/2019

"Awful product with terrible support"

Opmerkingen: Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!

Pluspunten: Admin interface is visually appealing. Widget is not.

Minpunten: Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.

  • Bron van de reviewer 
  • Beoordeeld op 25/10/2019
Geverifieerde reviewer
CX Supervisor
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28/4/2020

"Great intuitive software "

Opmerkingen: Using this to answer incoming customer inquiries, resolution not, faq, and more

Pluspunten: Easily merges email and live chat on one platform. Integrates loads of other software too. Also has built in reporting and lots of features that come standard

Minpunten: Cannot merge tickets like other platforms do. Some reporting could use deeper drill downs and insights

Antwoord van de leverancier

van Intercom op 6/5/2020

Thanks for taking the time to let us know about your Intercom experience. I'm glad we're helping you manage your multi-channel support.

I've made sure to pass your feedback on ticketing and reporting on to the Product Team as I know we have a few plans in the workds that could address these.

Thanks again,
Kate (Intercom - Customer Engagement)

  • Bron van de reviewer 
  • Beoordeeld op 28/4/2020