--- description: Ontdek de plus- en minpunten van Intercom en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.be/software/134347/intercom Pagina: 1 / 47\ Volgende: [Volgende pagina](https://www.capterra.be/software/134347/intercom?page=2) > 's Werelds eerste platform voor klantberichten dat is gericht op bedrijfsgroei > > Oordeel: score van **4.5/5** door 1132 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Intercom? Intercom heeft wereldwijd meer dan 30.000 betalende klanten, waaronder grotere bedrijven zoals New Relic, Sothebys en Shopify en kleinere bedrijven zoals Airtable en Coda. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 1132 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Intercom - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 39,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Canada, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Nederland, Nieuw-Zeeland, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI/machine learning - Aanpasbare formulieren - Aanpasbare sjablonen - Abonneebeheer - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Campagneanalytics - Campagnebeheer - Campagneplanning - Catalog Management - Chatten/messaging - Consumentgericht chatten in realtime - Contactenbeheer - Contextafhankelijke richtlijnen - Door gebeurtenissen geactiveerde acties - E-mailmarketing - E-mails bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gebruikers inwerken - Gebruikersbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbeheer - Klantensegmenten - Klantgeschiedenis - Leadkwalificatie - Live chatten - Marketingautomatisering - Massa-sms - Messaging in twee richtingen - Mobiele toegang - Mobile Optimization - NPS-enquêtestructuur - Personalisatie van berichten - Proactief chatten - Proces- en workflowautomatisering - Taaldetectie - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Zelfserviceportal ... en 57 meer functies ## Integraties (100 in totaal) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... en 85 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Marketing automation software](https://www.capterra.be/directory/6/marketing-automation/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [Lead generation software](https://www.capterra.be/directory/30963/lead-generation/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1716 reviews) ## Reviews ### "A long needed review" — 5.0/5 > **Stefan** | *25 maart 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Recently the AI-bot (Fin) to help me out with everyday chats and questions. > > **Minpunten**: The obligatory upgrading to a higher paying model for some options that seem to be included to the basic model, at first. > > I recommend Intercom warmly to my colleagues in this line of work. Especially their support team is well trained, communicative and helpful to a very broad extent. I've dabbled with most of the options in my plan, because it's a fun system to work in and try things out in. The program works intuitively and it's only rarely that I can't figure out how something works. ----- ### "Mastering Intercom helps to master your customer support\!" — 5.0/5 > **Victor** | *18 augustus 2025* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The customisation options, workflows/rules and the integrations truly help to make Intercom your own. Keeping it simple with just a few features or building an overly complex message flow, it's all supported > > **Minpunten**: Although AI definitely is the future of customer support, the last feature updates, webinars and other communication only revolve AI. More new content regarding non-AI usage is welcome\! > > There's a learning curve when trying to set up Intercom, but the support team is helpful (yes, \[sensitive content hidden\] is helpful too). Feedback is heard and new features enhance usability (shortcuts FTW). ----- ### "The best AI support assistant I ever used" — 5.0/5 > **K.M.** | *1 maart 2026* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really like how Fin understands questions quickly and gives accurate helpful answers. It feels like having an assistant that’s always available > > **Minpunten**: Intercom Fin has difficulty handling very technical or uncommon questions. we still require a human to intervene ----- ### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5 > **Matt** | *26 januari 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues. > > **Minpunten**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though. > > My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing. ----- ### "Decent product function, needs added features." — 3.0/5 > **Carrie** | *14 januari 2026* | Computersoftware | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective. > > **Minpunten**: Intercom is limited in the Agent States. For instance, an agent was either in a chat or away. It was very difficult to calculate idle time without a status that is online - idle. This makes calculating utilization statistics difficult. > > Overall, my experience was okay. I can't say that it was terrible, or very good. The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways. ----- Pagina: 1 / 47\ Volgende: [Volgende pagina](https://www.capterra.be/software/134347/intercom?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/134347/intercom) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens