--- description: Ontdek de plus- en minpunten van GetFeedback en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Enquête software](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://www.capterra.be/software/133180/getfeedback Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/133180/getfeedback?page=2) > GetFeedback is een populaire feedbackoplossing voor Salesforce. Sluit al je klantenenquêtes naadloos aan voor bruikbare inzichten. > > Oordeel: score van **4.6/5** door 53 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt GetFeedback? Wereldwijde merken vertrouwen op GetFeedback en Salesforce voor realtime inzichten in de status van hun klanten. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 53 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Momentive - **Locatie**: San Mateo, VS - **Opgericht**: 2009 ## Commerciële context - **Beginprijs**: US$ 50,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Canada, China, Denemarken, Duitsland, Finland, Frankrijk, Ierland, Japan, Nederland, Noorwegen, Verenigd Koninkrijk, Verenigde Staten, Zweden ## Functies - API - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare vragen - Activiteiten volgen - Activiteitendashboard - Analyse - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CES-enquêtestructuur - CRM - CSAT-enquêtestructuur - Campagnebeheer - Communicatie via meerdere kanalen - Dashboard - Distributie via meerdere kanalen - E-mailbeheer - E-mailmarketing - Engagement bijhouden - Enquêtes en feedback - Enquêtes opstellen - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Klantprofielen - Logica voor overslaan - Mobiele enquête - NPS-enquêtestructuur - Offline antwoorden verzamelen - Prestatiemeetwaarden - Proces- en workflowautomatisering - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Sentimentanalyse - Sjabloonbeheer - Slepen en neerzetten - Sms-berichten - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - URL's aanpassen - Visuele analyse - Vraagstructuren - Vragenbibliotheek - Waarschuwingen/Meldingen ## Integraties (14 in totaal) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Enquête software](https://www.capterra.be/directory/30092/survey/software) ## Gerelateerde categorieën - [Enquête software](https://www.capterra.be/directory/30092/survey/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [SMS-enquête software](https://www.capterra.be/directory/32937/sms-survey/software) - [DXP-software (Digital Experience Platforms)](https://www.capterra.be/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Alternatieven 1. [Typeform](https://www.capterra.be/software/137289/typeform) — 4.7/5 (950 reviews) 2. [Survicate](https://www.capterra.be/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.capterra.be/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [Screeb](https://www.capterra.be/software/1021951/screeb) — 4.5/5 (42 reviews) 5. [Questback](https://www.capterra.be/software/1037172/questback) — 4.7/5 (50 reviews) ## Reviews ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 juli 2019* | Human Resources | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Minpunten**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 mei 2024* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Minpunten**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 februari 2025* | Management non-profit organisaties | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Minpunten**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 oktober 2022* | Research | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Minpunten**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- ### "Great product, large price tag" — 5.0/5 > **Kierstin** | *13 oktober 2022* | Maatschappelijk werk | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. > > **Minpunten**: The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. > > This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/133180/getfeedback?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/133180/getfeedback) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens