Wie gebruikt DEAR Systems?

Voor fabrikanten, groothandelaren/distributeurs, detailhandelaren en e-commerce.

Wat is DEAR Systems?

Geïntegreerd met QuickBooks Online en Xero, geschikt voor kleine tot middelgrote bedrijven in de detailhandel, groothandel, productie of voedselproductie die hun inventarisniveaus moeten beheren. De oplossing dekt de gehele bedrijfscyclus in voorraadbeheer. Verkopers zoals Shopify, Magento, Amazon en eBay integreren DEAR Systems voor meer dan alleen het beheren van hun voorraden. DEAR Inventory biedt functies die je de informatie geven die je nodig hebt om kosten te beheren en de winstgevendheid te maximaliseren.

DEAR Systems - Details

DEAR Systems

http://dearsystems.com

Opgericht in 2012

DEAR Systems - Prijsoverzicht

DEAR Systems vanaf US$ 199,00/maand. DEAR Systems heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor DEAR Systems.

Beginprijs

US$ 199,00/maand
Zie de prijsinformatie

Gratis versie

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van DEAR Systems

Boekhoudprogramma's

De leverancier heeft deze informatie niet opgegeven.

De leverancier heeft deze informatie niet opgegeven.

Beheer van teruggehaalde producten
CRM
Kwaliteitscontrole
Levensduurbeheer van producten
Orderbeheer
Productiebeheer
Receptenbeheer
Traceback en traceforward
Traceerbaarheid
Beheer van meerdere kanalen
Beheer van productievoorraad
Beheer van retailvoorraad
Kitting
Leveranciersbeheer
Magazijnbeheer
Mobiele toegang
Nabestellingbeheer
Productidentificatie
Prognose
Rapportage en analyse
Voorraadoptimalisatie
Waarschuwingen/Meldingen

De leverancier heeft deze informatie niet opgegeven.

De leverancier heeft deze informatie niet opgegeven.

Reviews van DEAR Systems

5 van 204 reviews worden weergegeven

In totaal
4.4/5
Gebruiksgemak
4.2/5
Klantenservice
4.4/5
Functies
4.1/5
Waar voor je geld
4.4/5
Nick C.
Director
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Overall Rating
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 3/10/2019

"The best cloud-based Inventory Management option for SMEs"

Opmerkingen: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Pluspunten: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Minpunten: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

  • Bron van de reviewer 
  • Beoordeeld op 3/10/2019
Nigel B.
Heeft de software gebruikt voor: 2+ jaar
  • Overall Rating
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Likelihood to Recommend
    8/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 19/11/2017

"all in all very happy"

Pluspunten: "Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Minpunten: Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Antwoord van de leverancier

van DEAR Systems Limited op 21/11/2017

Hi Nigel,

Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.

We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/

Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.

Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 19/11/2017
Dallas L.
Office manager
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22/11/2019

"Dear has significantly helped our company"

Opmerkingen: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Pluspunten: We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.

Minpunten: I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

  • Bron van de reviewer 
  • Beoordeeld op 22/11/2019
Adam L.
Managing Director
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Overall Rating
    2/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Likelihood to Recommend
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 24/11/2019

"Can't Keep Up and Help is Slow and Unspcialised"

Opmerkingen: Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand!

Pluspunten: Quite easy to implement
Syncs nicely with our current cloud based software
Interesting/complex reporting

Minpunten: The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position.

  • Bron van de reviewer 
  • Beoordeeld op 24/11/2019
Luke M.
CEO
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Overall Rating
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Likelihood to Recommend
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 24/6/2019

"Great Product, Great Price"

Opmerkingen: DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Pluspunten: Easy to use, value for money, cloud based, integrates with finance package, support is great.

Minpunten: Reporting functionality needs work, no ios app, light on more advanced features

  • Bron van de reviewer 
  • Beoordeeld op 24/6/2019