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Wat is Freshservice?
Freshservice is een online ITSM-oplossing met een unieke aanpak. Het biedt een verfrissende gebruikerservaring bovenop krachtige mogelijkheden voor ticketing- en middelenbeheer en is de meest gebruiksvriendelijke app op dit gebied. Naast kernfuncties zoals beheer van incidenten, problemen, veranderingen, vrijgave en bedrijfsmiddelen, kun je met Freshservice ook je kennisbank in de cloud zetten.
Wie gebruikt Freshservice?
De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties.
Waar kan Freshservice worden geïmplementeerd?
Over de leverancier
- Freshworks
- Gevestigd in San Mateo, VS
- Opgericht in 2011
Ondersteuning voor Freshservice
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
prijzen van Freshservice
Beginprijs:
- Ja, heeft een gratis proefversie
- Geen gratis versie
Freshservice heeft geen gratis versie maar biedt wel een gratis proefperiode. Freshservice betaalde versie vanaf € 15,00/maand.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- Freshworks
- Gevestigd in San Mateo, VS
- Opgericht in 2011
Ondersteuning voor Freshservice
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Video's en afbeeldingen van Freshservice






Functies van Freshservice
Freshservice reviews

Great Overall SASS for IT

Probably the best tool for Help Desk Management
Opmerkingen: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.
Pluspunten:
The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.
Minpunten:
The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

You can do a lot of great things with Freshservice
Opmerkingen: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Pluspunten:
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Minpunten:
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
Manage your IT Service Desk, Freshservice gets it done
Opmerkingen: Great! IT Service Management has become lot easier with freshservice.
Pluspunten:
Ease of use, cross platform compatibility, multiple channels of support available.
Minpunten:
Needs to be more flexible and feature rich in work automations and customized fields.
No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration
Pluspunten:
Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.
Minpunten:
Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Freshservice is a top-notch help desk solution
Opmerkingen: I use Freshservice to stay on top of my workload and respond quickly to any incidents that arise, most of which are related to technology at the company where I work.
Pluspunten:
The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI.
Minpunten:
Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it.