--- description: Ontdek de plus- en minpunten van Freshservice en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.be/software/132997/freshservice Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) > Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. > > Oordeel: score van **4.6/5** door 792 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshservice? De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 792 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Assets volgen - Auditbeheer - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beveiligde gegevensopslag - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Corrigerende en preventieve maatregelen (CAPA) - Documentatiebeheer - Elektronische handtekening - Goedkeuringswerkstroom - IT-reporting - Incidentenbeheer - Kalenderbeheer - Kennisbankbeheer - Kennisbeheer - Licentiebeheer - Licenties bijhouden - Licentievoorraad - Noodherstel - Opdrachtenbeheer - Patchbeheer - Problemen bijhouden - Projecten bijhouden - Rapportage van incidenten - Real-Time Monitoring - Realtime chatten - Releasebeheer - Samenwerken in teams - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Voorgedefinieerde sjablonen - Waarschuwingen/Meldingen - Wijzigingsplanning - Workflow Automation - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 56 meer functies ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (775 reviews) ## Reviews ### "Good ticketing tool\!" — 4.0/5 > **Niels** | *17 februari 2026* | Voedselproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ease of usage and the price of the product. Freshservice has a great support that takes action when needed and is reachable. Additionally, the tickets allow us as an organization to prioritise the needs of the employees with ease. No more forgetting a problem a user reported. > > **Minpunten**: I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default. > > The tool fits the needs of our organization, and allows our IT department to work efficiently. I would give it a 8/10. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 maart 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Minpunten**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7 augustus 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Minpunten**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Minpunten**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 mei 2026* | Maritiem | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Minpunten**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/132997/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens