--- description: Ontdek de plus- en minpunten van Freshservice en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [IT-asset management software](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.be/software/132997/freshservice Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) > Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. > > Oordeel: score van **4.6/5** door 803 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshservice? De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 803 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Assets volgen - Beheer van enquêtes/peilingen - Beveiligde gegevensopslag - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Corrigerende en preventieve maatregelen (CAPA) - Documentatiebeheer - Elektronische handtekening - Goedkeuringswerkstroom - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Licentiebeheer - Licenties bijhouden - Licentievoorraad - Noodherstel - Onderzoeksbeheer - Opdrachtenbeheer - Patchbeheer - Problemen bijhouden - Projecten bijhouden - Rapportage van incidenten - Real-Time Monitoring - Realtime chatten - Risicobeoordeling - Samenwerkingstools - Sjablonen - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Voorgedefinieerde sjablonen - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtdiensten plannen - Wijzigingsplanning - Workflow Automation - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 56 meer functies ## Integraties (69 in totaal) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... en 54 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Reviews ### "Good ticketing tool\!" — 4.0/5 > **Niels** | *17 februari 2026* | Voedselproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ease of usage and the price of the product. Freshservice has a great support that takes action when needed and is reachable. Additionally, the tickets allow us as an organization to prioritise the needs of the employees with ease. No more forgetting a problem a user reported. > > **Minpunten**: I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default. > > The tool fits the needs of our organization, and allows our IT department to work efficiently. I would give it a 8/10. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 maart 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Minpunten**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 mei 2026* | Administratie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Minpunten**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Freshservice" — 5.0/5 > **Geverifieerde reviewer** | *9 september 2026* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The freshservice tool is the best itsm tool, very easy to use and the guides and product information is easily available and good customer support team. > > **Minpunten**: The change management and other capabilities needs improvement, they are very basic unlike the advanced ITSM features on the tool. ----- ### "Great for a first bike, but you'll grow out of it." — 3.0/5 > **Jason** | *29 mei 2026* | Bouw | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics. > > **Minpunten**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality. > > It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful. ----- Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/132997/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens