--- description: Ontdek de plus- en minpunten van Freshservice en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.be/software/132997/freshservice Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) > Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. > > Oordeel: score van **4.5/5** door 753 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshservice? De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 753 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Assets volgen - Auditbeheer - Automatische apparaatherkenning - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beveiligde gegevensopslag - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Corrigerende en preventieve maatregelen (CAPA) - Dashboard - Documentatiebeheer - Elektronische handtekening - Goedkeuringswerkstroom - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kalenderbeheer - Kennisbankbeheer - Kennisbeheer - Licentievoorraad - Noodherstel - Opdrachtenbeheer - Patchbeheer - Projecten bijhouden - Rapportage van incidenten - Real-Time Monitoring - Realtime chatten - Releasebeheer - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Voorgedefinieerde sjablonen - Voorraadbeheer - Waarschuwingen/Meldingen - Wijzigingsplanning - Workflow Automation - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 56 meer functies ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Good ticketing tool\!" — 4.0/5 > **Niels** | *17 februari 2026* | Voedselproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ease of usage and the price of the product. Freshservice has a great support that takes action when needed and is reachable. Additionally, the tickets allow us as an organization to prioritise the needs of the employees with ease. No more forgetting a problem a user reported. > > **Minpunten**: I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default. > > The tool fits the needs of our organization, and allows our IT department to work efficiently. I would give it a 8/10. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 mei 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Minpunten**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18 mei 2026* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Minpunten**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 december 2024* | Automotive | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Minpunten**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30 maart 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Minpunten**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/132997/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens