--- description: Ontdek de plus- en minpunten van Freshservice en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.be/software/132997/freshservice Pagina: 1 / 29\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) > Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. > > Oordeel: score van **4.5/5** door 685 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshservice? De klanten van Freshservice zijn onder meer MSP's, financiële organisaties, onderwijsinstellingen en verschillende overheidsorganisaties. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 685 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - Aanpasbare formulieren - Assets volgen - Auditbeheer - Beheer van enquêtes/peilingen - Beveiligde gegevensopslag - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Contentbeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Corrigerende en preventieve maatregelen (CAPA) - Documentatiebeheer - Elektronische handtekening - Goedkeuringswerkstroom - IT-assets bijhouden - IT-reporting - In kaart brengen van relaties - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Licenties bijhouden - Licentievoorraad - Noodherstel - Opdrachtenbeheer - Patchbeheer - Problemen bijhouden - Proces- en workflowautomatisering - Projecten bijhouden - Rapportage van incidenten - Real-Time Monitoring - Realtime chatten - Releasebeheer - Risicobeoordeling - Samenwerkingstools - Sjablonen - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Veranderingsbeheer - Voorgedefinieerde sjablonen - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtdiensten plannen - Wijzigingsplanning - Zelfserviceportal - Zoeken in gehele tekst ... en 56 meer functies ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Good ticketing tool\!" — 4.0/5 > **Niels** | *17 februari 2026* | Voedselproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ease of usage and the price of the product. Freshservice has a great support that takes action when needed and is reachable. Additionally, the tickets allow us as an organization to prioritise the needs of the employees with ease. No more forgetting a problem a user reported. > > **Minpunten**: I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default. > > The tool fits the needs of our organization, and allows our IT department to work efficiently. I would give it a 8/10. ----- ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 maart 2026* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Minpunten**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 maart 2026* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Minpunten**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Minpunten**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "FreshService - A Clean and Modern Service Solution" — 5.0/5 > **Brendan** | *15 januari 2026* | Automotive | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Freshservice has a very clean UI that is easy and intuitive to navigate. The webpage also has live update notifications which is extremely useful for closely monitoring tickets. When an update is posted on a ticket, even without refreshing you will see a notification regarding it and linking you to the ticket. Another useful live updating feature is the ability to see what other agents are currently viewing or editing a ticket. This solves the age-old issue 2 agents trying to edit a ticket at the same, or hesitating to update a ticket thinking another agent is already working on it. I've also found the extensibility of the product to be quite useful. We've granularized our request system to include specific requests with built in tasks lists for common requests (Employee onboarding, Software Installation Request, etc.), as well as the general ticketing system. We've added approval groups to notify the proper people streamlining repetitive tasks. There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution. These reports can be customized to filter based on a plethora of criteria. The pricing also has as consistent model that isn't overly expensive. > > **Minpunten**: Frankly I haven't encountered any issues with Freshservice yet. There has been a single instance of downtime this year, and it was minor and resolved relatively quickly. > > Freshservice has been a fantastic ticketing and service management solution. There are regular updates to keep it modern, and the UI is clean, responsive, and intuitive. With years of experience in many ticketing systems, Freshservice feels the most modern out of any of them. ----- Pagina: 1 / 29\ Volgende: [Volgende pagina](https://www.capterra.be/software/132997/freshservice?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/132997/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens