Wie gebruikt Front App?

Voor elk team dat vertrouwt op e-mail om werk gedaan te krijgen, zowel intern als extern.

Wat is Front App?

Front is de eerste e-mailbeheersoftware waarmee teams kunnen samenwerken met meer transparantie en verantwoordelijkheid voor het beheer van honderden e-mails naar algemene adressen, zoals [email protected] en [email protected] Met Front kun je e-mails toewijzen aan teamleden, intern e-mails delen en bespreken zonder omslachtig berichten door te sturen of met iedereen te delen, of herinneringen instellen om later te reageren. E-mailsjablonen, reeksen, samenvoegbewerkingen en snelkoppelingen automatiseren je workflow om tijd te besparen. Probeer Front gratis uit.

Front App - Details

Front

http://frontapp.com

Opgericht in 2013

Front App - Prijsoverzicht

Front App heeft geen gratis versie maar biedt wel een gratis proefperiode. Front App betaalde versie vanaf US$ 9,00/maand.

Beginprijs

US$ 9,00/maand
Zie de prijsinformatie

Gratis versie

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Front App

Communicatietools voor medewerkers
Activiteit-/nieuwsfeed
Audio-/videovergaderen
Bestanden delen
Blogs
Chatten / messaging
Enquêtes en feedback
Evenementenkalender
Kennisbeheer
Nieuwsbrievenbeheer
Personeelslijst
Afdrukbeheer
Batchcommunicatie
Chatten / messaging
Communicatie via meerdere kanalen
Contentbeheer
E-maildistributie
Interactieve inhoud
On-demand communicatie
Personalisatie
Sjabloonbeheer
Video-inhoud
Analyse
Communicatiebeheer
Communitybeheer
Contentsyndicatie
Gamification
Live chatten
Opzeggingenbeheer
Verzamelen van feedback
Video-inhoud
Aanstellen (van personeel)
Accountbeheer
Accountwaarschuwingen
Communicatiebeheer
Gezondheidsscore
Inkomstenbeheer
Klantenbinding
Levensduurbeheer van klanten
Volgen en analyseren van gebruik
Winst- en verliesanalyse
Antwoordbeheer
Archiveren en retentie
E-mailcontrole
Gedeelde inboxes
Gegevensherstel
Gestandaardiseerde antwoorden
Handtekeningenbeheer
Routering
Spamblokkering
Wachtrijbeheer
Witte lijst/zwarte lijst
A/B-tests
Campagnebehee
Door gebeurtenissen geactiveerde meldingen
Locatie bijhouden
Onderverdeling van doelgroepen
Teammanagement
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Activiteit-/nieuwsfeed
Beheer van enquêtes/peilingen
Beheer van vergaderingen
Blogs
Nieuwsbrievenbeheer
Personeelsfoto's
Realtime chatten
Scherm delen
Videovergaderen
Werknemersdatabase
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Aanpasbare branding
Geotargeting
Gestandaardiseerde antwoorden
Integratie van derden
Offline formulier
Overdrachten en routering
Proactief chatten
Scherm delen
Websitebezoekers bijhouden
3PL-beheer
CRM
Cross-docking
Leveranciersbeheer
Orderbeheer
Streepjescodes/RFID
Transportbeheer
Vervoersbeheer
Voorraadbeheer
Wagenparkbeheer
Bestanden delen
Databases maken
Documenten maken
Notitiebeheer
Office Suite
Presentatietools
Projectbeheer
Samenwerking
Taakbeheer
Teamchats
Bestanden delen
Campagnebehee
Documentbeheer
Projectbeheer
Samenwerking
Taakbeheer
Tijd bijhouden
Brainstormen
Contactenbeheer
Contentbeheer
Discussieforums
Documentbeheer
Kalenderbeheer
Projectbeheer
Realtime bewerken
Taakbeheer
Versiebheer
Videovergaderen
Activiteit-/nieuwsfeed
Audio-oproepen
Bestanden delen
Discussiethreads
Enquêtes en feedback
Integratie van derden
Mobiele toegang
Realtime chatten
Taakbeheer
Videovergaderen
Waarschuwingen/Meldingen
Zoeken
Activiteiten van werknemers monitoren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen
Audio-/videovergaderen
Bestanden delen
Chatten / messaging
Faxbeheer
Kalenderbeheer
Mobiele toegang
Oproepen opnemen
Oproepen routeren
Samenwerking tussen meerdere gebruikers
Voicemail
Aanpasbaar dashboard
Automatisering van bedrijfsprocessen
Compliance bijhouden
Documentbeheer
Formulierbeheer
Grafische workfloweditor
Integraties van derden
Kalenderbeheer
Mobiele toegang
No-code
Taakbeheer
Toegangsopties/machtigingen
Workflowconfiguratie

Reviews van Front App

5 van 156 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,5/5
Klantenservice
4,4/5
Functies
4,3/5
Waar voor je geld
4,2/5
Marjolaine L.
Co-founder
Vervoer/over de weg/per spoor, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12/3/2020

"Best email software ever"

Opmerkingen: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pluspunten: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Minpunten: When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

  • Bron van de reviewer 
  • Beoordeeld op 12/3/2020
Ari P.
CTO
Juridische dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 19/12/2019

"Shared Email Tracking without the need for tickets"

Opmerkingen: We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.

Pluspunten: Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.

Minpunten: Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.

  • Bron van de reviewer 
  • Beoordeeld op 19/12/2019
Jessica S.
Co-founder
Biotechnologie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25/5/2020

"Multiplayer email! Can't believe some people don't use this"

Opmerkingen: Fantastic! We are a team of two, and one of us is the main visionary, the other is the one communicating with customers. We needed a quick and efficient way of having one person write an email, the other person check it and add notes, and both parties okaying it before sending. Also, with customer support, it's nice to be able to store responses I use a lot, and quickly modify them to suit the individual recipient. Front helps us in these two ways, primarily, and that makes it by far worth the money.

Pluspunten: Being able to chat with coworkers about emails before they send. Being able to take over a draft someone else wrote, and send from my account, and share drafts with colleagues and have them edit, take them over, OR just give them back to me. Basically it's multiplayer mode for email. And I love the canned responses feature.

Minpunten: There are issues with the canned responses that make it not 100% efficient. Example: hard to filter canned responses other than by keyword in the title, not easy to make quick edits to them or replace an old one. Maybe because not everyone likes that feature other than me. But it still works and I have confidence it will improve in the future.

  • Bron van de reviewer 
  • Beoordeeld op 25/5/2020
Geverifieerde reviewer
Purchasing
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 2/4/2018

"One of the worst email applications I've ever used"

Pluspunten: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Minpunten: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 2/4/2018
Adam G.
Director of the board
Meubels, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22/4/2020

"Great software, hard to be without"

Pluspunten: The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).

Minpunten: There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.

  • Bron van de reviewer 
  • Beoordeeld op 22/4/2020