---
description: Ontdek de plus- en minpunten van Five9 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: Five9 - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9)

# Five9

Canonical: https://www.capterra.be/software/132405/five9

Pagina: 1 / 21\
Volgende: [Volgende pagina](https://www.capterra.be/software/132405/five9?page=2)

> Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM.
> 
> Oordeel: score van **4.2/5** door 484 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Five9?

Five9 is een toonaangevende leverancier van cloudsoftware voor contactcenters, die duizenden klanten bedient en organisaties van elke omvang helpt bij de overgang van lokale software naar de cloud.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.2/5** | 484 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.1/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Five9
- **Locatie**: San Ramon, VS
- **Opgericht**: 2001

## Commerciële context

- **Beginprijs**: US$ 159,00
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (lokaal), Linux (lokaal), iPad (mobiel)
- **Ondersteunde talen**: Duits, Engels, Frans, Pools, Portugees, Spaans
- **Beschikbare landen**: Brazilië, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Aanpasbare rapporten
- Aanpasbare sjablonen
- Activiteitendashboard
- Agent-interface
- Automatic call distribution (ACD)
- Automatische nummerkiezer
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Bestandsoverdracht
- CRM
- Call screening
- Callcenterbeheer
- Campagnebeheer
- Chatbot
- Communicatie via meerdere kanalen
- Controle van oproepen
- Dashboard
- Door gebeurtenissen geactiveerde acties
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- IVR
- KPI-controle
- Lijstbeheer
- Meerdere scoremodellen
- Meerdere scripts
- Opnemen
- Oproepen bijhouden
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsbeheer
- Personeelsplanning
- Predictief kiezen
- Rapportage en analyse
- Tekstanalyse
- Telefoongesprekken transcriberen
- Third-Party Integrations
- VoIP
- Voor callcenters
- Waarschuwingen/Meldingen
- Wachtrijbeheer
- Werkprognoses
- Workflowbeheer

... en 16 meer functies

## Integraties (16 in totaal)

- Dynamics 365
- Freshdesk
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- SugarCRM
- Velocify
- Zendesk Suite
- Zoho CRM

... en 1 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)

## Gerelateerde categorieën

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)
- [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software)
- [Telemarketing software](https://www.capterra.be/directory/31034/telemarketing/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (997 reviews)
3. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (325 reviews)
4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4083 reviews)
5. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews)

## Reviews

### "Five9 - One-Stop CCaaS Call Center Platform" — 5.0/5

> **Andrey** | *25 januari 2024* | Bankwezen | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
> 
> **Minpunten**: It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
> 
> Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform

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### "Cloud Contact Center Solution for Ever Changing Business Need" — 4.0/5

> **Wei Jie** | *15 juni 2022* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Flexibility to expand and downsize the capacity
> 
> **Minpunten**: Lack of Coverage and Support in certain region and countries outside US.
> 
> Ease of deployment and expansion based on ever changing business need.

-----

### "Junk software" — 1.0/5

> **Shahriar** | *27 maart 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 0.0/10
> 
> **Pluspunten**: Nothing to like about system with too many prolems.
> 
> **Minpunten**: Not friendly and too many defects with unusual operations.
> 
> For last few moths that our company got this service, almost 12 different defects.

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### "Too big to keep up" — 4.0/5

> **Wil** | *12 januari 2023* | Financiële dienstverlening | Aanbevelingsscore: 1.0/10
> 
> **Pluspunten**: Five9s platform was very dependable.  The support teams were top-notch.
> 
> **Minpunten**: We primarily used Five9 for outbound call center.  The bare functionality was there but it was not a product that was meant for this purpose.  New challenges like spam mitigation and answering machine detection were severely lacking.  So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.
> 
> A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over.  We switched to Convoso and have been very happy.

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### "Five9 - for me it’s rating at 9" — 5.0/5

> **Farah** | *30 juni 2021* | Consumentendiensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Easy to use, easy to setup, features \& functionality, cloud solution, supervisor desktop, browser adaptor
> 
> **Minpunten**: Wallboard feature to share data as a link is required 
New Integrations with newer brands are required 
customizations take longer to build
> 
> Amazing experience as an agent
Supervisor desktop is great for real-time monitoring 
As an admin it’s straight forward and easy to setup

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Pagina: 1 / 21\
Volgende: [Volgende pagina](https://www.capterra.be/software/132405/five9?page=2)

## Links

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