---
description: Ontdek de plus- en minpunten van Five9 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: Five9 - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9)

# Five9

Canonical: https://www.capterra.be/software/132405/five9

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> Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM.
> 
> Oordeel: score van **4.2/5** door 487 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Five9?

Five9 is een toonaangevende leverancier van cloudsoftware voor contactcenters, die duizenden klanten bedient en organisaties van elke omvang helpt bij de overgang van lokale software naar de cloud.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.2/5** | 487 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.1/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Five9
- **Locatie**: San Ramon, VS
- **Opgericht**: 2001

## Commerciële context

- **Beginprijs**: US$ 159,00
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (lokaal), Linux (lokaal), iPad (mobiel)
- **Ondersteunde talen**: Duits, Engels, Frans, Pools, Portugees, Spaans
- **Beschikbare landen**: Brazilië, Verenigd Koninkrijk, Verenigde Staten

## Functies

- AI/machine learning
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Activiteitendashboard
- Agent-interface
- Automatic call distribution (ACD)
- Automatisch nummers kiezen
- Automatische nummerkiezer
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Bestandsoverdracht
- CRM
- Callcenterbeheer
- Campagnebeheer
- Chatbot
- Chatten/messaging
- Communicatiebeheer
- Dashboard
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- IVR
- KPI-controle
- Klantgeschiedenis
- Kwaliteitsbeheer
- Lijstbeheer
- Opnemen
- Oproepen bijhouden
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsplanning
- Planning voor terugbellen
- Predictief kiezen
- Rapportage en analyse
- Tekstanalyse
- Telefoongesprekken transcriberen
- VoIP
- Voicemail
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Workflow Automation
- Workflowbeheer
- Zelfserviceportal

... en 28 meer functies

## Integraties (15 in totaal)

- Dynamics 365
- Freshdesk
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoom Phone

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)

## Gerelateerde categorieën

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)
- [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software)
- [Telemarketing software](https://www.capterra.be/directory/31034/telemarketing/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (335 reviews)
2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews)
5. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (269 reviews)

## Reviews

### "Five9 review" — 5.0/5

> **Megan** | *11 december 2025* | Commercieel vastgoed | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work
> 
> **Minpunten**: What i did not like about five9 not much i have just started out with them so as of now nothing to bad hopefully not in near future as well

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### "Cloud Contact Center Solution for Ever Changing Business Need" — 4.0/5

> **Wei Jie** | *15 juni 2022* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Flexibility to expand and downsize the capacity
> 
> **Minpunten**: Lack of Coverage and Support in certain region and countries outside US.
> 
> Ease of deployment and expansion based on ever changing business need.

-----

### "Junk software" — 1.0/5

> **Shahriar** | *27 maart 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 0.0/10
> 
> **Pluspunten**: Nothing to like about system with too many prolems.
> 
> **Minpunten**: Not friendly and too many defects with unusual operations.
> 
> For last few moths that our company got this service, almost 12 different defects.

-----

### "Five9 - One-Stop CCaaS Call Center Platform" — 5.0/5

> **Andrey** | *25 januari 2024* | Bankwezen | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
> 
> **Minpunten**: It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
> 
> Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform

-----

### "Too big to keep up" — 4.0/5

> **Wil** | *12 januari 2023* | Financiële dienstverlening | Aanbevelingsscore: 1.0/10
> 
> **Pluspunten**: Five9s platform was very dependable.  The support teams were top-notch.
> 
> **Minpunten**: We primarily used Five9 for outbound call center.  The bare functionality was there but it was not a product that was meant for this purpose.  New challenges like spam mitigation and answering machine detection were severely lacking.  So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.
> 
> A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over.  We switched to Convoso and have been very happy.

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