--- description: Ontdek de plus- en minpunten van Lime Connect en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://www.capterra.be/software/131558/userlike-live-chat Pagina: 1 / 27\ Volgende: [Volgende pagina](https://www.capterra.be/software/131558/userlike-live-chat?page=2) > Livechat voor ondersteuning via het web, mobiel en chat. Help je klanten wanneer het ertoe doet en waar het ertoe doet. > > Oordeel: score van **4.6/5** door 647 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Lime Connect? Online winkels, softwareleveranciers, online serviceproviders (bijvoorbeeld financieel). Livechat werkt uitstekend voor alle online bedrijven die via hun website complexe producten of diensten verkopen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 647 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Userlike - **Locatie**: Cologne, Duitsland - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 100,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop) - **Ondersteunde talen**: Bulgaars, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hongaars, IJslands, Italiaans, Japans, Lets, Litouws, Nederlands, Noors, Pools, Portugees, Russisch, Sloveens, Slowaaks, Spaans, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - AI Copilot - AI/machine learning - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Bestanden delen - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Dashboard - Doorgave menselijke medewerker - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Geotargeting - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Leadkwalificatie - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Sjabloonbeheer - Sms-berichten - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Voor meerdere talen - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer ## Integraties (35 in totaal) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... en 20 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Online CRM-systemen](https://www.capterra.be/directory/30072/online-crm/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) ## Alternatieven 1. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24071 reviews) 2. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *12 september 2019* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **Minpunten**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *1 februari 2023* | Managementconsulting | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **Minpunten**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *3 januari 2025* | Kantoorbenodigdheden | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: Easy to use, many features, Userlike helped us to improve our sales > > **Minpunten**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *24 mei 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **Minpunten**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *25 juni 2018* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **Minpunten**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Pagina: 1 / 27\ Volgende: [Volgende pagina](https://www.capterra.be/software/131558/userlike-live-chat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/131558/userlike-live-chat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens