--- description: Ontdek de plus- en minpunten van Sprinklr en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Social media marketing tools](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.be/software/131274/sprinklr-platform Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/131274/sprinklr-platform?page=2) > Sprinklr is een softwareplatform voor grote ondernemingen dat is ontworpen om klantervaringen op schaal te beheren. > > Oordeel: score van **4.2/5** door 94 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Sprinklr? Cloudgebaseerde oplossing voor het beheer van de klantervaring die bedrijven van elke omvang door middel van automatisering helpt bij het beheren van contentmarketing, sociale media, betaalde advertenties, website en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 94 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Sprinklr - **Opgericht**: 2007 ## Commerciële context - **Doelgroep**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Arabisch, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, België, Canada, Denemarken, Duitsland, Frankrijk, Hongarije, India, Italië, Jersey, Luxemburg, Monaco, Nederland, Oostenrijk, Portugal, Qatar, Saoedi-Arabië, Singapore, Spanje, Verenigd Koninkrijk en 5 meer ## Functies - Aanpasbare formulieren - Aanpasbare rapporten - Activiteitendashboard - Activiteitenplanning - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van digitale assets - Beheer van klantervaringen - Beheer van meerdere accounts - Beheer van negatieve feedback - Bewaking - Budgettering/prognoses - Chatbot - Communicatie via meerdere kanalen - Communicatiebeheer - Concurrentieanalyse - Contentbeheer - Distributie via meerdere kanalen - Engagement bijhouden - Enquêtes en feedback - Evenementenbeheer - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Kanaalbeheer - Kennisbankbeheer - Klantenondersteuning - Klantgeschiedenis - Live chatten - Markeren - Meerdere campagnes - Merkrichtlijnen - Oproepen routeren - Pleitbezorging - Prestatiemeetwaarden - Query-suggesties - ROI Tracking - Rapportage en statistieken - Real-Time Analytics - Samenwerkingstools - Sms-berichten - Strategische planning - Taaldetectie - Verwerking van natuurlijke taal (NLP) - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen - Workflow Automation - Zoeken/filteren ... en 58 meer functies ## Integraties (54 in totaal) - AI Virtual Avatar - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Coveo Relevance Cloud - Discourse ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Social media marketing tools](https://www.capterra.be/directory/30781/social-media-marketing/software) ## Gerelateerde categorieën - [Social media marketing tools](https://www.capterra.be/directory/30781/social-media-marketing/software) - [Social media management tools](https://www.capterra.be/directory/30939/social-media-management/software) - [Social media software](https://www.capterra.be/directory/10043/social-networking/software) - [Social media monitoring tools](https://www.capterra.be/directory/31028/social-media-monitoring/software) - [Personeelsbeheer software voor call center](https://www.capterra.be/directory/32607/call-center-workforce-management/software) ## Alternatieven 1. [HubSpot Marketing Hub](https://www.capterra.be/software/171840/hubspot-marketing) — 4.5/5 (6258 reviews) 2. [Zoho Social](https://www.capterra.be/software/159351/zoho-social) — 4.7/5 (3480 reviews) 3. [monday AI Work Platform](https://www.capterra.be/software/147657/monday-com) — 4.6/5 (6123 reviews) 4. [Hootsuite](https://www.capterra.be/software/121701/hootsuite) — 4.4/5 (3803 reviews) 5. [Constant Contact](https://www.capterra.be/software/31898/constant-contact) — 4.3/5 (2953 reviews) ## Reviews ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *21 oktober 2024* | Marketing en reclame | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **Minpunten**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *13 november 2025* | Afdrukken en drukwerk | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **Minpunten**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Pros and Cons" — 3.0/5 > **Jessie** | *23 september 2026* | Overheidsadministratie | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It integrates with most social media platforms making it easier to have an oversight of campaigns, analysis, reach, reactions, spend and other metrics in a single view/report. The live reporting features enable internal and external team members to keep across results and download as required. The Sprinklr support team are generally quick to respond and solve issues. > > **Minpunten**: It is not user-friendly and requires a steep learning curve. Because of the complexities and nuances of the individual platforms Sprinklr set-up (especially the Advertising) is very complicated, convoluted and does not always represent the functions of the platforms. For eg Sprinklr permits time of day scheduling for LinkedIn and although they claim that despite LinkedIn not having this as a function it can support it - however once you set it up the campaign has errors and you need to remove the time of day scheduling in order for the campaign to run. > > You need to put in a lot of pre-work to set up your account (ie settings, functions, reports) and keep an eye on your native platforms to ensure the metrics match. Also you need to have knowledge of the native platform changes/updates to ensure your Spinklr campaigns run. Sometimes your campaign can be published but some components/placements do not run as the specifications do not match the updated native platform specs. It does provide a lot of flexibility and customisation and functions for sharing with team members who do not have access to the native platforms. Dashboards are an excellent feature and the ease of managing users is useful. It is expensive especially once you have a high number of users but if you are using it for organic, paid and reporting function the value for money can be justified. ----- ### "Sprinklr- The best scheduling tool" — 4.0/5 > **Muhammad Zohaib** | *12 september 2026* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Sprinklr offers strong value for money by bringing social media management, publishing, engagement, and analytics into one platform. Its centralized dashboard helps users manage multiple social channels efficiently, although the learning curve may be higher for beginners. The post-scheduling tools make it easy to plan, organize, and publish content across different platforms. Detailed engagement insights, flexible subscription options, and convenient payment arrangements help businesses track performance and manage their marketing activities effectively. > > **Minpunten**: Sprinklr is expensive for small businesses, and its wide range of features feel complicated for new users. The platform also has a steep learning curve, while some advanced tools and integrations require extra setup or technical support. > > My overall experience was very good with Sprinklr as I was using it for posting and scheduling social media posts on Facebook and Instagram. ----- ### "Sprinklr is game - All in one social media platform" — 5.0/5 > **Geverifieerde reviewer** | *5 februari 2022* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is fast, accurate \& effcient. It understands the current marketing needs > > **Minpunten**: Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature > > It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022 ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/131274/sprinklr-platform?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/131274/sprinklr-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens