Wie gebruikt Synchroteam?

Synchroteam-software voor buitendienstbeheer is ideaal voor het MKB, middelgrote bedrijven en ondernemingen op het gebied van HVAC, elektrotechniek, inspectie, ongediertebestrijding, sanitair, onderhoud, planning, en beveiliging.

Wat is Synchroteam?

Beheer mobiele werkkrachten op efficiënte wijze, vereenvoudig je bedrijfsprocessen en optimaliseer de kosten met Synchroteam-software voor buitendienstbeheer.
Synchroteam biedt tracering, planning, dispatch, kalender, taakbeheer, rapportage, CRM, facturering en kaarten. Cloudgebaseerde SaaS met mobiele iOS- en Android-apps. Integreert met Quickbooks, Salesforce en Zoho.
Creëer binnen 1 minuut je gratis proefversie en zorg dat je goed georganiseerd bent met deze betaalbare, krachtige en aanpasbare oplossing voor de buitendienst. Live ondersteuning.

Synchroteam - Details

Synchroteam

http://www.synchroteam.com

Opgericht in 2000

Synchroteam - Prijsoverzicht

Synchroteam vanaf US$ 22,00/maand. Synchroteam heeft een gratis versie maar biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Synchroteam.

Beginprijs

US$ 22,00/maand
Zie de prijsinformatie

Gratis versie

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Synchroteam

Beveiligingssysteem installatiesoftware
Documentimaging
Factureren
Klantenbeheer
Leads beheren
Offertes
Plannen
Productiekosten
Voorraadbeheer
Werkorderbeheer
Contractbeheer
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Plannen
Tijd bijhouden
Voor commerciële en/of industriële installateurs
Werkorderbeheer
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Beheer van technici
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Offertes
Onderhoudsplanning
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Werkorderbeheer
Afspraakplanning
Contractbeheer
Factureren
Klantendatabase
Landschapsontwerp
Offertes
Payrollbeheer
Routering
Taakbeheer
Tijd bijhouden
Verzendbeheer
Werkorderbeheer
Aansturing van onderaannemers
Afsprakenbeheer
Beeldregistratie
Bijhouden van mislukte inspecties
Code afdwingen
Klantendatabase
Rapportsjablonen
Streepjescodes scannen
Verzendbeheer
Assets volgen
Beheer van technici
Factureren
Kalibratiebeheer
Mobiele toegang
Plannen
Predictief onderhoud
Preventief onderhoud
Sleutels- en slotenbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Afspraakplanning
Faciliteitsplanning
Geautomatiseerde planning
Groepsplanning
Klasplanning
Multilocatie
Personeelsplanning
Realtime planning
Reserveringsbeheer voor kamers
Resources plannen
Waarschuwingen/Meldingen
Beheer van technici
Contractbeheer
Factureren
Inventarisatie
Klantendatabase
Mobiele toegang
Routering
Taakbeheer
Volgen van servicegeschiedenis
Werkorderbeheer
Zelfserviceportal
Betalingen verwerken
Elektronische handtekening
Factureren
Mobiele betalingen
Offertes
Tijd bijhouden
Verzendbeheer
Voorraadbeheer
Werkorderbeheer
Beheer van technici
Factureren
Klantendatabase
Mobiele app
Offertes
Plannen
Routering
Taakbeheer
Verzendbeheer
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Factureren
Geschiedenis van klantenservice
Mobiele toegang
Offertes
Ongediertebestrijding bijhouden
Pesticidegebruik bijhouden
Plannen
Routering
Vastgoedlay-out
Verzendbeheer
Wagenparkbeheer
Apparatuur bijhouden
Factureren
Klantenbeheer
Mobiele toegang
Online reserveren
Plannen
Verzendbeheer
Werkorderbeheer
Automatische tijdregistratie
Factureerbare en niet-factureerbare uren
Factureren
Meerdere factureringstarieven
Mobiele tijd bijhouden
Offline time bijhouden
Overurenberekening
Roosterbeheer
Vakantie en verlof bijhouden
Werknemersdatabase
Contractbeheer
Inventarisatie
Klantendatabase
Offertes
Plannen
Preventief onderhoud
Routering
Taakbeheer
Terugkerende afspraken
Verzendbeheer
Werkorders maken
Beheer van onderaannemers
Budgettering/prognoses
Levenscyclusbeheer van personeel
Personeelsplanning
Prestatiemeetwaarden
Tijd- en aanwezigheidsbeheer
Vaardigheden bijhouden
Variabele werkkrachten
Werkprognoses
Wervingsbeheer
Beheer van chemische stoffen
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Plannen
Routering
Werkorderbeheer

Reviews van Synchroteam

5 van 47 reviews worden weergegeven

In totaal
4.5/5
Gebruiksgemak
4.3/5
Klantenservice
4.2/5
Functies
4.1/5
Waar voor je geld
4.3/5
Robert Y.
Owner/Head Tech
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22/2/2017

"Efficient. Informative. Useful"

Opmerkingen: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pluspunten: Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Minpunten: missing some features, for example can't search by serial number

Antwoord van de leverancier

van Synchroteam op 1/5/2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

  • Bron van de reviewer 
  • Beoordeeld op 22/2/2017
Reinoudt V.
Managing Partner
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5/11/2019

"Very helpful"

Opmerkingen: We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Pluspunten: It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Minpunten: The color schemes of the planboard could be easier on the eyes.

Antwoord van de leverancier

van Synchroteam op 7/11/2019

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

  • Bron van de reviewer 
  • Beoordeeld op 5/11/2019
Charles A.
Owner
Bouwmaterialen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019

"Great custom field reporting capability"

Opmerkingen: We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Pluspunten: The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Minpunten: The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Antwoord van de leverancier

van Synchroteam op 2/7/2019

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019
Ryan P.
Owner
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 27/12/2017

"Not great, not terrible"

Opmerkingen: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pluspunten: The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Minpunten: Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Antwoord van de leverancier

van Synchroteam op 1/5/2018

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

  • Bron van de reviewer 
  • Beoordeeld op 27/12/2017
Ian M.
Financial Controller
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 9/5/2018

"For a field-based service team Synchroteam fits our business extremely well, and is great to use"

Pluspunten: - Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Minpunten: It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Antwoord van de leverancier

van Synchroteam op 15/5/2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

  • Bron van de reviewer 
  • Beoordeeld op 9/5/2018