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SolarWinds Service Desk
Wat is SolarWinds Service Desk?
Samanage is de oplossing voor het beheer van IT-middelen en IT-service die de meeste recensies en de hoogste beoordelingen heeft. Deze software draait niet alleen om het produceren van statistieken, gegevens en rapporten (ook al levert het die allemaal!). Het draait om het vereenvoudigen van complexe taken en het automatiseren van elementaire taken. Volg moeiteloos je hardware, software, contracten, inkooporders, licenties en garanties allemaal op één plek. Bespaar kostbare tijd en maak het jezelf mogelijk om snellere en slimmere diensten te leveren, zodat je een eind kunt maken aan het doorlopend blussen van vuurtjes.
Wie gebruikt SolarWinds Service Desk?
Uitermate geschikt voor bedrijven van elke omvang op elke locatie, met geavanceerde IT-organisaties die superieure service willen bieden aan hun interne klanten (werknemers en interne andere vragenstellers).
Twijfels over SolarWinds Service Desk?
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SolarWinds Service Desk
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SolarWinds Service Desk reviews
An excellent tool for service management
Opmerkingen: For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.
Pluspunten:
It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.
Minpunten:
When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.
It is simple to implement, administer, and update
Opmerkingen: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
Pluspunten:
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
Minpunten:
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
A review of solarwinds
Opmerkingen: It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options.
Pluspunten:
There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there.
Minpunten:
Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue.
Overwogen alternatieven:
Hossam's SolarWinds Service Desk Review
Opmerkingen: My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.
Pluspunten:
SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.
Minpunten:
The least i like about it is its cost in relative to other ticketing systems in the market.
The tool is fantastic for managing incidents
Opmerkingen: For IT issue management, change management, and software purchase approvals, we utilize SWSD. Users may see where their requests stand in the IT department's queue, and the department as a whole can stay organized.
Pluspunten:
This incident management software is a tried-and-true classic, with a user interface that's friendly to both IT pros and regular folks. It serves our purposes without overwhelming us with extra features we won't need.
Minpunten:
More views, like a tiled one, might be helpful for examining incidents or shifts. At this time, just a bulleted list is accessible. More dashboard widgets would be welcome, too.
