--- description: Ontdek de plus- en minpunten van SolarWinds Service Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [IT-asset management software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.be/software/129478/solarwinds-service-desk Pagina: 1 / 24\ Volgende: [Volgende pagina](https://www.capterra.be/software/129478/solarwinds-service-desk?page=2) > Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen\! > > Oordeel: score van **4.6/5** door 577 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SolarWinds Service Desk? Uitermate geschikt voor bedrijven van elke omvang op elke locatie, met geavanceerde IT-organisaties die superieure service willen bieden aan hun interne klanten (werknemers en interne andere vragenstellers). ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 577 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SolarWinds - **Locatie**: Tulsa, VS - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 39,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, Bahrein, België, Benin, Bolivia, Brazilië, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Dominicaanse Republiek, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Frans-Guyana en 50 meer ## Functies - Assets volgen - Auditbeheer - Barcode/Ticket Scanning - Beheer van Service Level Agreements (SLA's) - CRM - Callcenterbeheer - Capaciteitsbeheer - Catalog Management - Communicatie via meerdere kanalen - Compliancebeheer - Configuratiebeheer - Contentbeheer - Controle van goedkeuringsbeheer - Dashboard - Gebruikersbeheer - Gegevensbeveiliging - IT-assets bijhouden - IT-reporting - Inboxbeheer - Incidentenbeheer - Inkooporderbeheer - Intern controlebeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Leveranciersbeheer - Licenties bijhouden - Licentievoorraad - Opdrachtenbeheer - Rapportage en statistieken - Rapportage van incidenten - Real-Time Monitoring - Releasebeheer - Risicobeoordeling - Risk Analysis - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uitgavenanalyse - Veranderingsbeheer - Voor meerdere talen - Voorraadbeheer - Vorderingenbeheer - Waarschuwingen/Meldingen - Zelfserviceportal - Zoeken in gehele tekst ... en 41 meer functies ## Integraties (27 in totaal) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... en 12 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) ## Alternatieven 1. [ManageEngine Endpoint Central](https://www.capterra.be/software/170018/manageengine-desktop-central) — 4.6/5 (1526 reviews) 2. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (688 reviews) 3. [Action1](https://www.capterra.be/software/180609/action1-rmm) — 4.9/5 (237 reviews) 4. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (764 reviews) 5. [SysAid](https://www.capterra.be/software/107225/sysaid) — 4.5/5 (512 reviews) ## Reviews ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20 augustus 2025* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Minpunten**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1 juli 2025* | Vastgoed | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Minpunten**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "A review of solarwinds" — 3.0/5 > **Santiago** | *9 augustus 2022* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there. > > **Minpunten**: Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue. > > It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options. ----- ### "Solarwinds has an excellent ticketing system" — 4.0/5 > **Lillian** | *21 augustus 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions. > > **Minpunten**: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service. > > It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite. ----- ### "An excellent tool for service management" — 4.0/5 > **Sarah** | *9 juni 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support. > > **Minpunten**: When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive. > > For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis. ----- Pagina: 1 / 24\ Volgende: [Volgende pagina](https://www.capterra.be/software/129478/solarwinds-service-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/129478/solarwinds-service-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens