Wat is PagerDuty?

PagerDuty is een agile oplossing voor incidentbeheer die kan worden geïntegreerd met ITOps en DevOps monitoringstacks om de operationele betrouwbaarheid en flexibiliteit te verbeteren. Van het verrijken en aggregeren van gebeurtenissen tot het correleren ervan tot bruikbare waarschuwingen, PagerDuty stroomlijnt de levenscyclus van incidentbeheer door ruis en resolutietijden te verminderen. PagerDuty biedt honderden native integraties met operationele tools, evenals geautomatiseerde planning, geavanceerde rapportage en gegarandeerde betrouwbaarheid.

Wie gebruikt PagerDuty?

Technische teams, ondersteuningsteams, systeembeheerders, NOC-teams op elke schaal - van startups tot Fortune 500-bedrijven.

Waar kan PagerDuty worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • PagerDuty
  • Gevestigd in San Francisco, VS
  • Opgericht in 2006
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Engels

Over de leverancier

  • PagerDuty
  • Gevestigd in San Francisco, VS
  • Opgericht in 2006
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Engels

Video's en afbeeldingen van PagerDuty

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Vergelijk de kosten van PagerDuty met soortgelijke producten

PagerDuty

N.v.t
Gratis versie
Gratis proef
US$ 9,00/maand
Gratis versie
Gratis proef
US$ 9,00/maand
Gratis versie
Gratis proef
US$ 10,00/maand
Gratis versie
Gratis proef

Functies van PagerDuty

  • Beheer van problemen
  • CPU-controle
  • Dashboard
  • Gegevensaggregatie
  • Hoofdoorzaakanalyse
  • IT-monitoring
  • Incidentenbeheer
  • Integraties van derden
  • Kennisbankbeheer
  • Netwerkanalyse
  • Onderhoudsplanning
  • Plannen
  • Prestatiemeetwaarden
  • Probleembeheer
  • Rapportage en statistieken
  • Rapportage van incidenten
  • Realtime controle
  • Realtime meldingen
  • Toegangsopties/machtigingen
  • Voorraadbeheer
  • Waarschuwingen / Escalatie
  • Workflowbeheer
  • Zelfserviceportal

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Uitgebreide helpdeskprobleemvolging voor het leveren van volledige IT-ondersteuning voor eindgebruikers en klanten. Meer informatie over VIZOR IT Asset Management

PagerDuty reviews

Gemiddelde score

In totaal
4,6 (192)
Gebruiksgemak
4,3 (192)
Klantenservice
4,4 (192)
Functies
4,4 (192)
Waar voor je geld
4,2 (192)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
64%
4
32%
3
4%
1
1%
Corey F.
Corey F.
Manager, Incident Management in Canada
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Bye Bye to old school on-call practices

5,0 3 jaar geleden

Opmerkingen: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pluspunten:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Minpunten:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth D.
Devops Engineer in VS
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 3 jaar geleden

Opmerkingen: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pluspunten:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Minpunten:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Mila C.
Business Systems Analyst in VS
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Immediate Support Team Engagement

5,0 4 weken geleden Nieuw

Pluspunten:

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Minpunten:

Too many e-mails generated out to support groups

M. serhat D.
Senior Software Engineer in Duitsland
E-learning, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

On-call software with rich features

3,0 2 jaar geleden

Opmerkingen: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pluspunten:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Minpunten:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Geverifieerde reviewer
Solution Engineer in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Reliable Incident reporting tools

4,0 3 maanden geleden

Opmerkingen: It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.

Pluspunten:

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Minpunten:

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.