--- description: Ontdek de plus- en minpunten van Freshdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [ IT-ticketing systemen](/directory/32623/it-ticketing-systems-software/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.be/software/124981/freshdesk Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.capterra.be/software/124981/freshdesk?page=2) > Freshdesk is een moderne, AI-gestuurde klantenservice-oplossing met ondernemingscapaciteiten zonder de complexiteit van de onderneming. > > Oordeel: score van **4.5/5** door 3460 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshdesk? Wereldwijd kunnen MKB-bedrijven en grote ondernemingen Freshdesk gebruiken om opmerkelijke klantenservice van wereldklasse te bieden. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 3460 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 19,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Albanië, Algerije, Argentinië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Benin, Bosnië en Herzegovina, Brazilië, Brunei, Bulgarije, Burkina Faso, Cambodja, Canada en 100 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - Discussions/Forums - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Klantenportal - Klantgeschiedenis - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen opnemen - Oproepen routeren - Rapportage en statistieken - Real-Time Monitoring - Realtime chatten - Samenwerkingstools - Scherm delen - Sentimentanalyse - Taakbeheer - Tekstbewerking - Toegang en controle op afstand - Toegangsopties/machtigingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 22 meer functies ## Integraties (78 in totaal) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... en 63 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [ IT-ticketing systemen](https://www.capterra.be/directory/32623/it-ticketing-systems-software/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Klachtenbeheer software](https://www.capterra.be/directory/30674/complaint-management/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Reviews ### "Easy-to-Use Help Desk Solution" — 4.0/5 > **Brennan** | *19 september 2025* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I really like how easy Freshdesk is to use. The layout makes it simple to manage tickets, and the automation features help cut down on repetitive tasks. It also connects well with other tools we use, which is a big plus. > > **Minpunten**: Some of the settings can be a bit buried, and it took me a while to figure out how to customize certain workflows. Reporting features could also be more flexible. > > Freshdesk has been a solid help desk tool for our team. It’s easy to use, reliable, and has made managing support tickets much smoother. There are a few quirks, but overall, it’s been a positive experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 mei 2026* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Minpunten**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 mei 2026* | Computersoftware | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Minpunten**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 april 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Minpunten**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 mei 2026* | Industriële automatisering | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Minpunten**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.capterra.be/software/124981/freshdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/124981/freshdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens