---
description: Ontdek de plus- en minpunten van OneDesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDesk - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Project management tools](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk)

# OneDesk

Canonical: https://www.capterra.be/software/115614/onedesk

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.be/software/115614/onedesk?page=2)

> De software van OneDesk combineert helpdeskbeheer en projectmanagement in één toepassing. Beheer tickets en projecten van klanten in één app.
> 
> Oordeel: score van **4.3/5** door 11 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt OneDesk?

Kleine en middelgrote bedrijven en afdelingen bij grote ondernemingen gebruiken OneDesk. OneDesk wordt veel gebruikt door projectmanagers, klantenservicemanagers, IT, helpdesk.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.3/5** | 11 Reviews |
| Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: OneDesk
- **Locatie**: Montreal, Canada
- **Opgericht**: 2008

## Commerciële context

- **Beginprijs**: US$ 11,99
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Deens, Engels, Frans, Grieks, Italiaans, Nederlands, Noors, Portugees, Portugees, Portugees, Russisch, Spaans, Zweeds
- **Beschikbare landen**: Amerikaanse Maagdeneilanden, Argentinië, Australië, België, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, Chili, Colombia, Curaçao, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Griekenland, Groenland, Guernsey en 36 meer

## Functies

- Activiteitendashboard
- Alerts/Escalation
- Beheer van Service Level Agreements (SLA's)
- Beheer van problemen
- Bestanden delen
- Budgetbeheer
- Budgettering/prognoses
- CRM
- Communicatie via meerdere kanalen
- Dashboard
- Factureren
- Feedbackbeheer
- Gantt-/tijdlijnweergave
- Geautomatiseerde routing
- Ideeënbeheer
- Klantendatabase
- Macro's/reacties via sjablonen
- Meerdere projecten
- Mijlpalen bijhouden
- Portefeuillebeheer
- Priorisering
- Projectbeheer
- Projectplanning
- Projectplanning
- Rapportage en analyse
- Rapportage en statistieken
- Rapportage/projecten volgen
- Resourcebeheer
- Samenwerkingstools
- Taakbeheer
- Third-Party Integrations
- Tijd en onkosten bijhouden
- Veranderingsbeheer
- Voortgang bijhouden
- Workflowbeheer
- Zelfserviceportal

## Integraties (16 in totaal)

- Box
- Dropbox Business
- FreshBooks
- Gmail
- Joomla
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online
- Salesforce Sales Cloud
- SharePoint Azure AD Connect
- Slack
- WordPress

... en 1 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Chatten

## Categorie

- [Project management tools](https://www.capterra.be/directory/30002/project-management/software)

## Gerelateerde categorieën

- [Project management tools](https://www.capterra.be/directory/30002/project-management/software)
- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [Project portfolio management software](https://www.capterra.be/directory/30862/project-portfolio-management/software)
- [Product roadmap software](https://www.capterra.be/directory/30864/product-roadmap/software)
- [PSA-software (Professional services automation)](https://www.capterra.be/directory/16/professional-services-automation/software)

## Alternatieven

1. [monday.com](https://www.capterra.be/software/147657/monday-com) — 4.6/5 (5738 reviews)
2. [Wrike](https://www.capterra.be/software/76113/wrike) — 4.4/5 (2936 reviews)
3. [Asana](https://www.capterra.be/software/120550/asana-pm) — 4.5/5 (13555 reviews)
4. [ClickUp](https://www.capterra.be/software/158833/clickup) — 4.6/5 (4572 reviews)
5. [ProWorkflow](https://www.capterra.be/software/77208/proworkflow) — 4.5/5 (249 reviews)

## Reviews

### "A project management solution" — 4.0/5

> **Flor** | *10 april 2023* | Computersoftware | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
> 
> **Minpunten**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
> 
> From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

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### "Flexible Application with a Strong Feature Set" — 5.0/5

> **Christine** | *8 november 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: We are a small but complex organization.  OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
> 
> **Minpunten**: We allow our users a lot of autonomy.  We are looking forward to some more granular security for more variation between a "regular user" and an admin.  We have seen positive updates on this already.
> 
> We were very pleasantly surprised.  I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own.  The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

-----

### "A complete project management application" — 4.0/5

> **Geverifieerde reviewer** | *21 oktober 2023* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
> 
> **Minpunten**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with

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### "User review with one year of use" — 5.0/5

> **Magaly** | *12 augustus 2023* | Textiel | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
> 
> **Minpunten**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
> 
> In general terms, it saves work by having two important functionalities in the same software.

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### "Review of about a leading management software" — 4.0/5

> **Gabriela** | *11 juli 2023* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
> 
> **Minpunten**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
> 
> In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.be/software/115614/onedesk?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/115614/onedesk)

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