--- description: Ontdek de plus- en minpunten van Bitrix24 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [CRM-software](/directory/2/customer-relationship-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.be/software/113540/bitrix24 Pagina: 1 / 41\ Volgende: [Volgende pagina](https://www.capterra.be/software/113540/bitrix24?page=2) > Hoogwaardige oplossing ontworpen voor verkoop, samenwerking, communicatie, sociale netwerken en workflowbeheer. > > Oordeel: score van **4.2/5** door 997 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Bitrix24? Bitrix24 is een perfecte oplossing voor alle soorten bedrijven. Bitrix24 heeft iets voor elke afdeling: verkoop, marketing, projectmanagement, HR en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 997 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Bitrix - **Locatie**: Alexandria, VS - **Opgericht**: 1998 ## Commerciële context - **Beginprijs**: US$ 69,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Duits, Engels, Frans, Indonesisch, Italiaans, Japans, Maleis, Pools, Portugees, Spaans, Thai, Turks, Vietnamees - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Automated Attendant - Automatic call distribution (ACD) - Beheer van deelnemers - Beheer van gegevensopslag - Beheer van salesactiviteit - Campagnebeheer - Capaciteitsbeheer - Consumentgericht chatten in realtime - Dashboard - Documenten capture - Donorenbeheer - Feedbackbeheer - Formulieren maken en ontwerpen - Geautomatiseerde routing - Geïntegreerde bedrijfsvoering - KPI-controle - Kanaalbeheer - Klanten volgen - Klantenbinding - Klikken bijhouden - Leads genereren - Ledendatabase - Lidmaatschapsbeheer - Lijstbeheer - Marketingautomatisering - Massa-sms - Offertes - Onkosten bijhouden - Opties voor contentpublishing - PBX - Plannen - Predictief kiezen - Priorisering - Procesmodellering en -ontwerp - Projecten bijhouden - Projectplanning - Provisiebeheer - Rapportage/projecten volgen - Realtime bewerken - Realtime chatten - Registratiebeheer - Resources plannen - Sprint planning - Visuele analyse - Voor religieuze organisaties - Voor schoonheidsinstituten en wellnesscenters - Voorgedefinieerde sjablonen - Workflow Automation - Workflowconfiguratie - Zoeken in gehele tekst ... en 277 meer functies ## Integraties (89 in totaal) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Authorize.Net Connector - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox Business ... en 74 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) ## Gerelateerde categorieën - [Samenwerkingssoftware](https://www.capterra.be/directory/15/collaboration/software) - [Project management tools](https://www.capterra.be/directory/30002/project-management/software) - [CRM-systemen voor MKB](https://www.capterra.be/directory/31583/small-business-crm/software) - [AI-marketing tools](https://www.capterra.be/directory/34136/ai-marketing-tools/software) - [Project planning software](https://www.capterra.be/directory/31598/project-planning/software) ## Alternatieven 1. [monday.com AI Work Platform](https://www.capterra.be/software/147657/monday-com) — 4.6/5 (6072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [Dynamics 365](https://www.capterra.be/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 4. [Jobber](https://www.capterra.be/software/127994/jobber) — 4.6/5 (1463 reviews) 5. [Asana](https://www.capterra.be/software/120550/asana-pm) — 4.5/5 (13604 reviews) ## Reviews ### "Free account publiceren niet mogelijk 😥" — 1.0/5 > **Jos** | *26 juli 2025* | Vastgoed | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Naar eigen inzicht je eigen website met professionele tools free kunnen bouwen en ook free publiceren. > > **Minpunten**: Bitrix24 misleid de consument door te adverteren met een volledig free account. Vervolgens blijkt nadat je een account hebt aangemaakt dat je je website helemaal niet kunt publiceren. > > In het verleden heb ik diverse free accounts gehad op Bitrix24 die mij uitstekend bevielen. Deze move om niet meer te kunnen publiceren voor free account s is een grote teleurstelling en een smet ophet blazoen van Bitrix24 ----- ### "Powerful All-in-One CRM with a Steep Learning Curve" — 5.0/5 > **Nurudeen** | *1 mei 2026* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. > > **Minpunten**: What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. > > My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. ----- ### "System IT und Marketing" — 4.0/5 > **Sven** | *4 juni 2025* | Duurzaamheid en milieu | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. > > **Minpunten**: The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. > > We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. ----- ### "Terrible experience that only gets worse" — 2.0/5 > **Larissa** | *23 september 2025* | Juridische dienstverlening | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. > > **Minpunten**: I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. ----- ### "Bitrix24 is a All-in-One CRM platform that delivers" — 5.0/5 > **Remy** | *3 juni 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. > > **Minpunten**: Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. > > It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR \& Employee Communications - Sales Management - Automations - Project Management - Website \& Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. ----- Pagina: 1 / 41\ Volgende: [Volgende pagina](https://www.capterra.be/software/113540/bitrix24?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/113540/bitrix24) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens