---
description: Ontdek de plus- en minpunten van Calabrio ONE en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: Calabrio ONE - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

Canonical: https://www.capterra.be/software/110588/calabrio-one-suite

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Volgende: [Volgende pagina](https://www.capterra.be/software/110588/calabrio-one-suite?page=2)

> Calabrio ONE is een geïntegreerde personeelsoptimalisatieoplossing voor een uitgebreide klantgerichtheidsstrategie.
> 
> Oordeel: score van **4.5/5** door 263 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Calabrio ONE?

Calabrio is een softwarebedrijf voor klantbetrokkenheid dat analytische inzichten biedt om groei te stimuleren via contactcenters voor klantenservice.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 263 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Calabrio
- **Opgericht**: 2007

## Commerciële context

- **Beginprijs**: US$ 295,00
- **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Canada, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Activiteitendashboard
- Agent-interface
- Automatische transcriptie
- Beheer van klantervaringen
- Beheer van verlofuren
- Beller-ID
- Bestandsoverdracht
- CRM
- Campagnebeheer
- Communicatie via meerdere kanalen
- Compliancebeheer
- Contactenbeheer
- Controle van oproepen
- Door gebeurtenissen geactiveerde acties
- Employee Coaching Tools
- Enquêtes en feedback
- Feedbackbeheer
- Gegevensbeveiliging
- Gegevensverzameling via meerdere kanalen
- Integratie van computertelefonie
- Intraday Management
- KPI-controle
- Klantenonderzoeken
- Kwaliteitsbeheer
- Meerdere scoremodellen
- Opnemen
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepscripts
- Personeelsbeheer
- Personeelsbeheer
- Personeelsplanning
- Prestatiebeheer
- Prestatiemeetwaarden
- Proces- en workflowautomatisering
- Productiviteitsanalyse
- Rapportage en analyse
- Sentimentanalyse
- Telefoongesprekken transcriberen
- Third-Party Integrations
- Vaardigheden bijhouden
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Zelfserviceportal
- Zoeken via selfservice

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Call center software](https://www.capterra.be/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [Call tracking software](https://www.capterra.be/directory/30901/call-tracking/software)
- [Kwaliteitsmanagementsystemen](https://www.capterra.be/directory/30099/quality-management/software)
- [Spraakanalyse software](https://www.capterra.be/directory/32258/speech-analytics/software)
- [Personeelsbeheer software voor call center](https://www.capterra.be/directory/32607/call-center-workforce-management/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews)
2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (916 reviews)
4. [NiCE CXone](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (678 reviews)

## Reviews

### "Great Company and employees\!\!" — 5.0/5

> **Lynn** | *13 maart 2024* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.
> 
> **Minpunten**: None the tool
Was very easy to
Use and the support was good.
> 
> Awesome experience with a 360
View of our customer using all of Calabrio’s tools .

-----

### "Calabrio on the spotlight" — 5.0/5

> **Ester** | *20 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
> 
> **Minpunten**: I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

-----

### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 mei 2024* | Telecommunicatie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Minpunten**: Sometimes I do not get reminders and updates when my schedule is changed.

-----

### "Feedback on my experience using calabrio" — 4.0/5

> **Jernalyn** | *22 mei 2024* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all
> 
> **Minpunten**: since my access is limited only .Seeing my everyday adherance and

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### "Calabrio  best thing in the world" — 5.0/5

> **anthony** | *20 mei 2024* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: what I like the most is grant bot it tells  you  important information when a schedule could be change or swapped with a partner
> 
> **Minpunten**: I don't have too much to say I don't like all features
> 
> If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself  also is easy to swap days with partner

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Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.be/software/110588/calabrio-one-suite?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/110588/calabrio-one-suite)

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