--- description: Ontdek de plus- en minpunten van Comm100 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.be/software/108889/comm100-live-chat Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/108889/comm100-live-chat?page=2) > Comm100 biedt omnichannel-oplossingen voor de klantervaring om bedrijven te helpen vragen te beantwoorden, problemen op te lossen en klanten tevreden te houden. > > Oordeel: score van **4.7/5** door 108 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Comm100? Organisaties die op de meest efficiënte, kosteneffectieve manier problemen moeten oplossen en klanten tevreden moeten stellen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 108 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Comm100 Network Corporation - **Locatie**: Vancouver, Canada - **Opgericht**: 2009 ## Commerciële context - **Beginprijs**: US$ 31,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Bulgaars, Chinees, Duits, Engels, Frans, Grieks, Italiaans, Japans, Nederlands, Portugees, Russisch, Spaans, Turks - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - Aanpasbare branding - Alerts/Escalation - Augmented analytics - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van vergaderingen - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - E-mailbeheer - Enquêtes en feedback - Externe ondersteuning - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensbeveiliging - Geotargeting - Gespreksanalyse - Inboxbeheer - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Leadkwalificatie - Live chatten - Mobiele app - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Query-suggesties - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Taaldetectie - Task Automation - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Videochat - Videovergaderen - Voor meerdere talen - Wachtrijbeheer ## Integraties (33 in totaal) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... en 18 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Thuiswerksoftware](https://www.capterra.be/directory/31855/remote-work/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Chatbot software](https://www.capterra.be/directory/32448/chatbot/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1132 reviews) 4. [Freshchat](https://www.capterra.be/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Zipchat](https://www.capterra.be/software/1056535/zipchat) — 4.8/5 (26 reviews) ## Reviews ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 december 2017* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Minpunten**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 september 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Minpunten**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Geverifieerde reviewer** | *24 september 2021* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Minpunten**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 juni 2019* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Minpunten**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 juli 2020* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Minpunten**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/108889/comm100-live-chat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/108889/comm100-live-chat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens