--- description: Ontdek de plus- en minpunten van SysAid en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.be/software/107225/sysaid Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.be/software/107225/sysaid?page=2) > Beheer eenvoudig al je helpdeskactiviteiten met een bewezen IT-oplossing. Je vindt alle benodigdheden in één dashboard. > > Oordeel: score van **4.5/5** door 511 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SysAid? SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 511 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SysAid Technologies - **Locatie**: Toronto, Canada - **Opgericht**: 2002 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Hebreeuws, Italiaans, Japans, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Barbados, Belarus, België, Belize, Benin en 189 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditbeheer - Automatisering van bedrijfsprocessen - Barcode/Ticket Scanning - Beheer van Service Level Agreements (SLA's) - Capaciteitsbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Controle en beheer op afstand - Controle van goedkeuringsbeheer - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Gebeurtenislogboeken - Gebruikersbeheer - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Op rollen gebaseerde toestemmingen - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Rapportage en analyse - Rapportage en statistieken - Real-Time Monitoring - Realtime chatten - Releasebeheer - Samenwerkingstools - Slepen en neerzetten - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uptimerapportage - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Workflowconfiguratie - Zelfserviceportal - Zoeken in gehele tekst ... en 17 meer functies ## Integraties (39 in totaal) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... en 24 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [Workflow management systemen](https://www.capterra.be/directory/30091/workflow-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 september 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Minpunten**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 juli 2025* | Overheidsadministratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Minpunten**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27 februari 2026* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Minpunten**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 april 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Minpunten**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9 februari 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Minpunten**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.capterra.be/software/107225/sysaid?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/107225/sysaid) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens