Helpt Belgische bedrijven al 18 jaar
bij het vinden van de juiste software

Wat is SysAid?

"SysAid maakt gebruik van serviceautomatisering om IT slimmer te laten werken, niet harder. Met een helpdesk die zichzelf praktisch beheert, profiteren miljoenen gebruikers over de hele wereld van een snellere service, een lichtere werklast en een veel soepelere service-ervaring. Het maakt elk aspect van ITSM (IT Service Management) zo eenvoudig en automatisch, waardoor IT van de rompslomp wordt bevrijd en de IT-medewerkers in plaats daarvan de dingen kunnen doen die je bedrijf echt nodig heeft om sterk door te gaan.
SysAid biedt de oplossing die IT zo hard nodig heeft.
Probeer het vandaag nog gratis."

Wie gebruikt SysAid?

SysAid helpt organisaties in alle sectoren, van het MKB tot Fortune 500-bedrijven. Van de basis- tot ondernemingseditie, er is zeker een editie die bij de grootte van jouw bedrijf past.

SysAid Software - 1
SysAid Software - 2
SysAid Software - 3
SysAid Software - 4
SysAid Software - 5

Twijfels over SysAid? Vergelijk met een populair alternatief

SysAid

SysAid

4,5 (482)
US$ 79,00
maand
Gratis versie
Gratis proefversie
124
16
4,5 (482)
4,5 (482)
4,5 (482)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 5,16
maand
Gratis versie
Gratis proefversie
99
18
4,2 (3.556)
4,3 (3.556)
4,3 (3.556)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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SysAid reviews

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,5
Waar voor je geld
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Michal
Michal
Desk side support leader in Tsjechië
Geverifieerde LinkedIn-gebruiker
Halfgeleiders, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SysAid review

4,0 7 maanden geleden

Opmerkingen: We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. Overall 9/10

Pluspunten:

SysAid is perfect when it comes to ticket management. Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.

Minpunten:

SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.

Peter
Specialist, Country IT Support in Nigeria
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SysAid for ITSM and Operations

5,0 5 maanden geleden

Opmerkingen: SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.

Pluspunten:

Reporting, Analytic and performance review

Minpunten:

The Complexity. Sometimes, it's difficult to find some features

Clint
Network Technician in VS
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Does the basics

3,0 vorig jaar

Opmerkingen: It works better than some other ticket systems I've used in the past, but it also works worse than others. I'd put in the middle of the road for Ticketing Systems.

Pluspunten:

SysAid is easy to use and easy to integrate.

Minpunten:

There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.

Samuel
Executive Administrator in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

I look forward to SysAid 4 years from now.

3,0 2 maanden geleden

Opmerkingen: Implementation is still happening after go live. That stressful.

Pluspunten:

AI's ability to reference Company Documents.

Minpunten:

To many bugs in the system Non-HTML email system

Vishal
ServiceDesk Analyst in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Vishal's Review on SysAid

4,0 5 maanden geleden

Opmerkingen: Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution times and streamlined operations. However, its limitations in customization and integration can sometimes pose challenges.

Pluspunten:

I most appreciate SysAid’s automated ticket routing and prioritization, which streamline our support processes and ensure efficient handling of requests. The comprehensive self-service portal also stands out for empowering users to solve common issues independently.

Minpunten:

I liked least SysAid’s limited customization options, which restrict how we can tailor the platform to fit specific organizational needs. Additionally, the complexity involved in integrating SysAid with other systems often requires significant effort and additional support.

Clay
IT Project Management in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Effective Management with Room to Grow

4,0 6 maanden geleden

Opmerkingen: My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.

Pluspunten:

What I liked most about SysAid is its strong capabilities in asset management and workflows, particularly how it effectively tracks and manages IT assets by linking Configuration Items (CIs) together. Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow seamlessly between team members.

Minpunten:

What I liked least about SysAid is the user interface (UI), especially within the workflows and Admin Portal, which lacks simplicity and could benefit from a more intuitive design. Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended.

Peter
Asset and Configuration Analyst in Ghana
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

COST EFFECTIVE ITSM TOOL

5,0 7 maanden geleden

Opmerkingen: It has been a wonderful journey with SysAid

Pluspunten:

I like SysAid for it ticket management module. they have really improved with the reports. with the introduction of the bi analytics, our team can now easily speak to numbers during service review meetings.

Minpunten:

There is more room for improvement on the software product module

charles
VP of IT in VS
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

SysAid best helpdesk software hands down

5,0 9 maanden geleden

Opmerkingen: my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

Pluspunten:

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

Minpunten:

I have nothing bad to say about their product, it does everything that I need

Rachel
Desktop Support Supervisor in VS
Voedselproductie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great Addition to our Service Desk

4,0 vorig jaar

Opmerkingen: Implementation went pretty well for us, we did not have a ton of customizations needed before go live so that made it easy as well. However we did use the customization features for the SSP after go live to revamp what we did create. As well as the work flows, this comes in handy so much for purchasing and access approvals.

Pluspunten:

Knowledge Base Customization of workflows, categories, SSP, pretty much anything. Work Flows Patch Management Reporting feature Asset Management Integration of Azure, Teams Chat bot, Power BI

Minpunten:

The Remote Control feature is a bit wonky and needs updating. We also discovered that Merging ticketing may be easy, but the updating of the categories for those tickets is not automatic. That is not a huge deal since we really do not merge many tickets.

Stephanie
Service Desk Analyst in Ghana
Bankwezen, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

My review of SysAid

5,0 5 maanden geleden

Opmerkingen: My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly.

Pluspunten:

It is user friendly and not to expensive to get a license.

Minpunten:

It happens that it has downtimes. But that is quickly handled but the team .

Simon
Digital Services Partner in VK
Burgerlijke en maatschappelijke organisatie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Sysaid ITSM

5,0 vorig jaar

Opmerkingen: Excellent from start to finish during implementation.

Pluspunten:

It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.

Minpunten:

Nothing stands out. We found everything so good.

Keenan
Digital Services Apprentice in VK
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sysaid Review - Keenan Green

4,0 vorig jaar

Pluspunten:

Very inclusive in terms of default criteria that's been setup within admin settings. Relatively simple to use and simple to learn.

Minpunten:

Not really a dislike towards SysAid itself, but it's definitely tailored towards bigger teams/organisations. We're only a small team so we don't really use its full functionality at times.

Andy
IT Technican in VK
Hoger onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SysAid Review

5,0 5 maanden geleden

Opmerkingen: Very happy customer having utilised SysAid for over 10 years

Pluspunten:

Easy of use Ability to customise the language within the system Escalation rules

Minpunten:

As a user daily user of SysAid theres nothing that i dont like about the product

Sandra
IT OFFICER in Ghana
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

sysaid reveiw

5,0 9 maanden geleden

Pluspunten:

Customizations and readily available support

Minpunten:

The mobile app has received criticism for being less functional and not as polished as the desktop version. Users have reported it to be slow and lacking essential features

Daniel
Desktop Support Officer in Ghana
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sysaid Review

4,0 5 maanden geleden

Opmerkingen: My overall experience I will say it has been one of the best ITSM products out there.

Pluspunten:

Simplicity of their IU and the smoothness is one of the highlights that I really like about sysaid

Minpunten:

Their IU is out modes and needs a lot of features too as well

alexis
EUC Engineer in VK
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

SysAid a hidden gem

4,0 5 maanden geleden

Opmerkingen: Excellent, Professional, Organised and extremely friendly

Pluspunten:

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.

Minpunten:

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.

Daniella
Administrative Analyst in Brazilië
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My experience with SysAid

5,0 12 maanden geleden

Opmerkingen: As an end user, we have a self-service portal that is very easy to understand, access open tickets, interact with analysts, etc...

Pluspunten:

the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved.

Minpunten:

We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...

Tiffany
Help Desk Admin in Jamaica
Supermarkten, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very Good and Would Recommend

5,0 8 maanden geleden

Opmerkingen: Overall its good so far and customer service is very responsive

Pluspunten:

Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service

Minpunten:

I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities

Ricardo Reagan
ICT Specialist in Canada
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Using SysAid as an administrator

4,0 6 maanden geleden

Opmerkingen: It was a great experience in using SysAid. I was able to learn basic administration in very short period of time.

Pluspunten:

It allows administrators to customize ticket templates depending on the requirements for ticket resolution.

Minpunten:

Does not have some of the basic features in designing a template (radio button).

Sachin
Application Support Engineer in Sri Lanka
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Why is SysAid is Better...?

5,0 vorig jaar

Opmerkingen: This product is really good and very easy to use for our daily work.
Recommended for others.

Pluspunten:

The user-friendliness of the product is really good. Very easy to create the workflows and easy to customize the workflows. We can easily manage our incidents, requests, problems, assets, etc... and the support of SysAid customer care service is very much appreciated.

Minpunten:

The pricing of the SysAid is a little bit higher when compared to the other products.

James
ICT Specialist in VS
Zuivel, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ok ticketing system

4,0 9 maanden geleden

Pluspunten:

Dashboard showing progress of open tickets Ticket tracking

Minpunten:

Lack of proper formatted email Lack of Approval process for Employee Provisioning Lack of choosing an option 3 without choosing options 1 and 2. Should select those options off of the last option chosen.

Gracia Amivi
Service Desk Analyst in Ghana
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sysaid - A good entry level ticketing system

5,0 vorig jaar

Opmerkingen: Overall, sysaid does a good job in this ticketing system. It allows for accountability among users

Pluspunten:

Sysaid has a user friendly interface, it is easy to navigate between end user and an administrator. Actions are easy to find and requires little effort to learn the basics

Minpunten:

Its integration with outlook although great causes a number of issues when a refresh occurs and checks are not made to ensure correct parameters are selected

Anita
IT Officer in Ghana
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sysaid efficiency Survey

5,0 vorig jaar

Pluspunten:

SysAid offers a wide range of ITSM tools, including incident management, problem management, change management, asset management, knowledge management, and more. This comprehensive suite enables organizations to efficiently manage their IT operations in one platform.

Minpunten:

Managing SysAid effectively may require dedicated IT resources for setup, customization, and ongoing maintenance. Small organizations with limited IT staff may find it resource-intensive.

Cody
Network Engineer in VS
Voedselproductie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

FPI Sysaid review

5,0 vorig jaar

Pluspunten:

The system seems to have a very robust backend that can handle many tasks and will be able to scale well into our future of growth.

Minpunten:

I miss some features from systems that I used at previous jobs. The admin UI could a lot of improvement and simplifying. Also missing a mobile application.

Hiten
Helpdesk Support Specialist in VS
Voedselproductie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

SysAid Survey

5,0 vorig jaar

Opmerkingen: It has been pretty good at least from the ticketing system we had.

Pluspunten:

It is very user-friendly and easy to use.

Minpunten:

It can get confusing sometimes with picking out the right option.