--- description: Ontdek de plus- en minpunten van Freshdesk Omni en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Omni - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Kennismanagement software](/directory/30094/knowledge-management/software) > [Freshdesk Omni](/software/1052970/Freshdesk-Omni) # Freshdesk Omni Canonical: https://www.capterra.be/software/1052970/Freshdesk-Omni > De Customer Service Suite van Freshwork - een AI-first, omnichannel-oplossing die gespreksondersteuning en ticketingmogelijkheden combineert. > > Oordeel: score van **3.6/5** door 5 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshdesk Omni? De Customer Service Suite van Freshwork - een AI-first, omnichannel-oplossing die gespreksondersteuning en ticketingmogelijkheden combineert. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **3.6/5** | 5 Reviews | | Gebruiksgemak | 3.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.0/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 60% | (6/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Albanië, Algerije, Aruba, Australië, Azerbeidzjan, Bahama’s, Bangladesh, Barbados, Belarus, België, Benin, Bosnië en Herzegovina, Brazilië, Brunei, Bulgarije, Burkina Faso, Cambodja, Canada, China, Colombia en 93 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - CRM - Callcenterbeheer - Catalog Management - Chatbot - Communicatie via meerdere kanalen - Communicatiebeheer - Contentbeheer - Dashboard - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantgeschiedenis - Live chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (71 in totaal) - Adobe Commerce - Aircall - Ameyo - BigCommerce - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream - FreshBooks ... en 56 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) ## Gerelateerde categorieën - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Conversationele marketing software](https://www.capterra.be/directory/31562/conversational-marketing-platform/software) - [Knowledge Base Software](https://www.capterra.be/directory/32454/knowledge-base/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "A great tool to organise your team" — 5.0/5 > **Emma** | *8 maart 2026* | Management non-profit organisaties | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Freshdesk is an excellent product for ticket (emails etc.) management. You can organise tickets to various users in order of priority, streamlining your teams' day, whilst maximising efficiency and productivity. It makes sures emails and tasks get done on time. It is easy to use and requires little set up, with the chat function giving quick useful tips. It has very good customer service and I have very few issues whilst using. > > **Minpunten**: I find the mobile app tricky to use. On a desktop or laptop the software is very good, but on my mobile the interface is not as good but I do not use the mobile app often and tend to work from a laptop so this is a minor issue for me. The basic package is simple but I find it works fine without the need for add-ons. > > My overall experience with Freshdesk Omni is a positive one. It helps me stay organised and reduces stress. It is a fresh start to the day, having organised tickets rather than a disorganised inbox\! ----- ### "Excellent customer service software that has a free plan\!" — 5.0/5 > **Albert** | *7 januari 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent. > > **Minpunten**: As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics. Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue. ----- ### "Good software, but not value for money" — 3.0/5 > **Harry** | *12 november 2025* | Administratie | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Easy to use and integrates well across multiple channels, keeping everything organised in one place. > > **Minpunten**: AI tools were slow to improve and offered limited insights. Support is poor and the costs add up quickly. > > Solid platform for managing support, but overpriced for what it offers and let down by weak AI and support. ----- ### "Bad Customer Service from a company that sells software to provide great CS" — 2.0/5 > **Geverifieerde reviewer** | *14 oktober 2024* | Internet | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: The look and feel of the product is fresh \& clean > > **Minpunten**: Customer service Suite are 2 products that have been bundled together. They have different names for the "Customer" card. You have to wait up to 30 mins to have Company/Contacts updated between products > > Presales team could not help with general questions. We had to stop a sales demonstration for them to go away and get basic questions answered. I have requested an Implementation plan, or checklist, there isn't any. No documentation or plan. The 4 x 1 hr meetings have no agenda or structure ----- ### "Tolle Unterstützung" — 3.0/5 > **Stefanie** | *11 november 2025* | Computersoftware | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Schöne Farben und Ansichten. Wenn nicht zu viel gebraucht wird, ist es auch übersichtlich. Bietet viele Möglichkeiten. > > **Minpunten**: Wenn man sehr viele braucht, wird es schnell unübersichtlich und man muss sehr viel scrollen und suchen. > > Es ist Tool was seinen Nutzen sehr gut erfüllt. Leider fehlen einige Möglichkeiten um das Tool voll ausnutzen zu können. ## Links - [Bekijk op Capterra](https://www.capterra.be/software/1052970/Freshdesk-Omni) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens