--- description: Ontdek de plus- en minpunten van Staffino en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Staffino - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [Staffino](/software/1044294/staffino) # Staffino Canonical: https://www.capterra.be/software/1044294/staffino Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/1044294/staffino?page=2) > Staffino is een platform voor ervaringsbeheer dat een breed scala aan modules biedt voor complex CX- en EX-beheer. > > Oordeel: score van **5.0/5** door 8 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Staffino? Staffino helpt CX- en klantenserviceteams in de detailhandel, apotheken, nutsbedrijven, telecombedrijven, financiën en logistiek om NPS, CSAT en servicekwaliteit te verbeteren met realtime feedback en bruikbare inzichten. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **5.0/5** | 8 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Staffino ## Commerciële context - **Beginprijs**: € 350,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Frans, Hongaars, Nederlands, Pools, Roemeens, Slowaaks, Tsjechisch - **Beschikbare landen**: Albanië, Andorra, Belarus, België, Bosnië en Herzegovina, Bulgarije, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland, Groenland, Guernsey, Hongarije, IJsland, Ierland en 30 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare vragen - Activiteitendashboard - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CES-enquêtestructuur - CSAT-enquêtestructuur - Campagnebeheer - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Dashboard - Distributie via meerdere kanalen - E-mailbeheer - E-mailmarketing - Engagement bijhouden - Enquêtes en feedback - Enquêtes opstellen - Erkenning van medewerkers - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Geplande berichtgeving - Klantensegmenten - Leaderboards - Manager-to-Employee Recognition - Massa-sms - Mobiele enquête - NPS-enquêtestructuur - Opmerkingen/notities - Personalisatie van berichten - Prestatiebeheer - Prestatiemeetwaarden - Proces- en workflowautomatisering - Rapportage en analyse - Sentimentanalyse - Sms-berichten - Software voor medewerkersbetrokkenheid - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen ## Integraties (14 in totaal) - 2Ring Dashboards & Wallboards - Daktela - GENESYS - Genesys - Genesys Cloud CX - Global Payments Integrated - Global Payments Retail POS - HubSpot CRM - HubSpot Sales Hub - Looker - MS Dynamics - Salesforce Platform - Tableau - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [NPS-software](https://www.capterra.be/directory/32075/nps/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Software voor medewerkersbetrokkenheid](https://www.capterra.be/directory/30817/employee-engagement/software) - [Gamification software](https://www.capterra.be/directory/30911/gamification/software) ## Alternatieven 1. [QuestionPro](https://www.capterra.be/software/135455/questionpro) — 4.8/5 (522 reviews) 2. [EZ Texting](https://www.capterra.be/software/145848/ez-texting) — 4.4/5 (245 reviews) 3. [Heymarket](https://www.capterra.be/software/167436/heymarket) — 4.5/5 (47 reviews) 4. [Alchemer](https://www.capterra.be/software/72549/alchemer) — 4.5/5 (319 reviews) 5. [SurveySparrow](https://www.capterra.be/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "Satisfied Customer of Staffino" — 5.0/5 > **Haroon** | *12 september 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,- > > **Minpunten**: New features not released often. For example, SSO. We have requested that almost couple of years ago. > > Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well. ----- ### "Great customer feedback platform" — 5.0/5 > **Aneta** | *21 april 2023* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority. > > **Minpunten**: As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino. > > The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved. ----- ### "Happy customer" — 5.0/5 > **Jimmy** | *11 september 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services. > > **Minpunten**: There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel > > Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers. ----- ### "." — 5.0/5 > **Vladimir** | *21 april 2023* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Quick feedback from customers. Easy reporting. > > **Minpunten**: administative - we must to responce request to staffino team. > > Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills. ----- ### "staffino" — 5.0/5 > **Ivana** | *21 april 2023* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed > > **Minpunten**: there are some but i think we can discussed it with key accounts and they bring solution for us ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/1044294/staffino?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/1044294/staffino) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens