--- description: Ontdek de plus- en minpunten van Spiceworks Cloud Help Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.be/software/102709/spiceworks-it-help-desk Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/102709/spiceworks-it-help-desk?page=2) > Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis. > > Oordeel: score van **4.4/5** door 584 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Spiceworks Cloud Help Desk? IT-professionals\! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 584 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Ziff Davis ## Commerciële context - **Beginprijs**: US$ 6,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Australië, Canada, China, Duitsland, Ierland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Alerts/Escalation - Analyse - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Bewaking - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Connectiviteitsbeheer - Dashboard - Diagnostische hulpmiddelen - Geautomatiseerde routing - Gebeurtenislogboeken - Hoofdoorzaakanalyse - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Netwerkanalyse - Netwerkcontrole - Onderhoudsplanning - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Probleembeheer - Rapportage en analyse - Real-Time Monitoring - Resourcebeheer - Servercontrole - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uptimerapportage - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [IT, server & network monitoring software](https://www.capterra.be/directory/32713/server-monitoring/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3418 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1780 reviews) 3. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (703 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 december 2022* | Bankwezen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Minpunten**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 september 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Minpunten**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 maart 2025* | Management non-profit organisaties | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: The price point compared to other solutions > > **Minpunten**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Great FREE Helpdesk Option\!" — 5.0/5 > **Logan** | *24 februari 2026* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Honestly, it is an amazing free product\! It is a really straightforward setup, and is easily scalable to your company and IT team\! > > **Minpunten**: The mobile app and the website need to be logged in and refreshed way more than they should be. The app especially can be glitchy. > > We are very thrilled with the with the cloud help desk\! We have looked at other paid solutions but haven't been able to justify going to anything else\! ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 maart 2023* | Internet | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Minpunten**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/102709/spiceworks-it-help-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/102709/spiceworks-it-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens