--- description: Ontdek de plus- en minpunten van Vocalcom Hermes360 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vocalcom Hermes360 - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Contactcenter software](/directory/32035/contact-center/software) > [Vocalcom Hermes360](/software/1022651/vocalcom-hermes360) # Vocalcom Hermes360 Canonical: https://www.capterra.be/software/1022651/vocalcom-hermes360 Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/1022651/vocalcom-hermes360?page=2) > Kies een intuïtieve, omnichannel cloudoplossing voor contactcenters die klaar is voor AI om uitzonderlijke klantenservice te bieden. > > Oordeel: score van **4.9/5** door 17 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vocalcom Hermes360? Klantervarings- en marketingprofessionals ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 17 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Vocalcom - **Locatie**: Paris, Frankrijk - **Opgericht**: 1995 ## Commerciële context - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Engels, Frans, Portugees, Portugees, Portugees, Spaans - **Beschikbare landen**: Algerije, Amerikaanse Maagdeneilanden, Angola, Argentinië, Australië, Bahrein, België, Benin, Bolivia, Botswana, Brazilië, Britse Maagdeneilanden, Bulgarije, Burkina Faso, Burundi, Canada, Centraal-Afrikaanse Republiek, Chili, China, Colombia en 101 meer ## Functies - Aanpasbare sjablonen - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beller-ID - CRM - Callcenterbeheer - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Contactenbeheer - Controle van oproepen - Dashboard - E-mailbeheer - Enquêtes en feedback - Geautomatiseerde routing - IVR - Inbound callcenter - Integratie van computertelefonie - Interactie bijhouden - Kwaliteitsbeheer - Live chatten - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Planning voor terugbellen - Predictief kiezen - Rapportage en analyse - Rapportage en statistieken - Tekst naar spraak - Tekstanalyse - Voicemail - Wachtrijbeheer ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning ## Categorie - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) ## Gerelateerde categorieën - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) - [Telemarketing software](https://www.capterra.be/directory/31034/telemarketing/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (223 reviews) 3. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (481 reviews) 4. [Kixie PowerCall](https://www.capterra.be/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 5. [PhoneBurner](https://www.capterra.be/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "for me it is the best program to manage telesales" — 5.0/5 > **david** | *3 juni 2018* | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. > > **Minpunten**: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users > > acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence ----- ### "Simply, effortless technology" — 5.0/5 > **Mims** | *10 juli 2015* | Informatietechnologie en -diensten > > **Pluspunten**: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience > > **Minpunten**: Looking forward to deploying the new webRTC feature in the next couple of months\! > > dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. ----- ### "great and easy to use contact center solution" — 4.0/5 > **eric** | *3 mei 2013* > > **Pluspunten**: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour \! ) and to use by my team > > **Minpunten**: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions > > I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation ----- ### "Strong Partnership with Vocalom" — 5.0/5 > **Rob** | *3 juni 2015* | Telecommunicatie > > We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. ----- ### "User Friendly , Easy to Use , excellent functionality." — 5.0/5 > **Yves** | *24 maart 2016* > > Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up\!\! ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/1022651/vocalcom-hermes360?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/1022651/vocalcom-hermes360) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens