LiveAgent

The easiest to use customer service software

Opmerkingen: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Pluspunten:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Minpunten:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Live Agent is practical

Opmerkingen: From the getgo, it was self explanatory .

Pluspunten:

Ease of use , control functions and setup .

Minpunten:

Not much to say . Perhaps slight delay in logging in

Live agent rec

Pluspunten:

I enjoy that live agent is always very responsive to my needs

Minpunten:

I like least about live agent that it sometimes glitches or I get disconnected.

LiveAgent Review- Best IT Product

Opmerkingen: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.

Pluspunten:

LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets

Minpunten:

We are very satisfied with support and services. And we do not have anything to dislike about these products.

Excellent Customer support software

Opmerkingen: Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.

Pluspunten:

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Minpunten:

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Live Agent Experience - Prashanth

Opmerkingen: Their customer service team is at par excellent

Pluspunten:

I like the Features and Integrations live agent provides

Minpunten:

One stop solution of integrated Call, Chat & Emails

Overwogen alternatieven: tawk.to en Freshdesk

Redenen om voor LiveAgent te kiezen: Zendesk stopped offering Chat visitor list

Overgestapt van: Zendesk Suite

Redenen om over te stappen op LiveAgent: Because felt has more to offer and integrations

Next level communication app

Opmerkingen: Good experience, when compared to another application offering these tools I prefer this one much more.

Pluspunten:

Easily helps us get all communication channels in one place.

Minpunten:

Had a little bit trouble setting up SIP Trunk but finally made it work.

Awesome Software for Your Business

Opmerkingen: Amazing so far. So many more capabilities than I sm used to.

Pluspunten:

We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success! I highly recommend.

Minpunten:

Nothing yet! Been testing for two weeks now and it is perfect.

Fast, Effective and Simple Support Solution

Opmerkingen: So far it has worked very well. Customers can easily start chats or send emails if chat is offline. Communications get recorded and can responded to at any time. More agents can easily be added and the service is not terribly expensive.

Pluspunten:

It's easy and intuitive to setup. Adding the chat widget to my existing website was very easy.

Minpunten:

Chat widget javascript payload drags down Pagespeed scores. Pagespeed indicates depreciated APIs are being used by LiveAgent.

Overwogen alternatieven: Zendesk Suite

Redenen om over te stappen op LiveAgent: Zendesk is rather bloated and it's confusing.

A simple and easily accessible customer service tool

Pluspunten:

Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface.

Minpunten:

No ready-made startup configuration. Limited number of statuses.

Excellent software at great price

Pluspunten:

Simple to learn, complete and all in one software.

Minpunten:

I can not think of anything that is not good.

Overwogen alternatieven: Zendesk Suite

Redenen om over te stappen op LiveAgent: Better price and great product. Seams easier to use.

I think LiveAgent is fantastic software

Opmerkingen: Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.

Pluspunten:

Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.

Minpunten:

If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.

Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.

Opmerkingen: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.

Pluspunten:

LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.

Minpunten:

Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.

Multi-channel Customer Support Program

Pluspunten:

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Minpunten:

LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs.

My LiveAgent experience!

Opmerkingen: My overall experience is outstanding and beyond expectations.

Pluspunten:

I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.

Minpunten:

I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.

Customer Support & Service Tool of 2024: LiveAgent

Pluspunten:

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Minpunten:

Never have I had even a glitch while offering customer support with LiveAgent.

LiveAgent is the way to go to give a totally fast support

Opmerkingen: Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information.

Pluspunten:

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

Minpunten:

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

Intelligent assistant to improve response time and distribute service load efficiently

Opmerkingen: LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.

Pluspunten:

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

Minpunten:

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Customer Support at Breeze for 24/7 with LiveAgent

Pluspunten:

LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.

Minpunten:

It was quite daunting to integrate to our company website until we acquired support from vendor technical team.

LiveAgent: Robusta Tool for Customer Support

Opmerkingen: It is seamless to solve customer issues via live chat with LiveAgent.

Pluspunten:

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Minpunten:

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

IT Ticketing Platform of All Times

Pluspunten:

LiveAgent offers a wide range of features from email management, unified communications, customer experience to engagement in one single integrated repository.

Minpunten:

Every aspect works perfect for me when using LiveAgent at workstation.

You Need This To See What Your Website Visitors Are Looking For!

Opmerkingen: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

Pluspunten:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Minpunten:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Live Chat Agent

Opmerkingen: Live Agent is user-friendly even for less experienced users. They don't have to worry about using the tool instead the system improves overall customer experience.

Pluspunten:

Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction.

Minpunten:

It is good to technology improving people's lives, but one thing that must not be forgotten is that the same people using technology have feelings, they need someone with compassion, sense of humor and true feelings. Sometimes LiveAgent fail to cover human emotions.

Real time chat and 24/7 customer support with Liveagent

Opmerkingen: Communication has been enhanced thanks to the real-time chats and friendly and easy to use interface.

Pluspunten:

I like that it is possible to get real time chat with LiveAgent and their customer support is proactive when we face issues.

Minpunten:

I have not experienced any issue with the tool and my experience has been nothing short of amazing

Critical for success of my company

Pluspunten:

The ease of use and integration into other programs.

Minpunten:

Short trial period in order to be able to fully evaluate product in order to continue using for success of company customer support.