--- description: Ontdek de plus- en minpunten van LiveAgent en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.be/software/102188/liveagent Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.be/software/102188/liveagent?page=2) > Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. > > Oordeel: score van **4.7/5** door 1787 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveAgent? Voor een breed scala aan kleine en middelgrote bedrijven in e-commerce, telecommunicatie, verzekeringen, SaaS, startups en ondernemingen. De doelgroep is iedereen die begrijpt hoe belangrijk klantenservice is. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 1787 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: QualityUnit - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proefversie) - **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 204 meer ## Functies - Aanpasbare formulieren - Aanstellen (van personeel) - Agent-interface - Automated Attendant - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Controle van oproepen - Engagement bijhouden - Enquêtes en feedback - Externe ondersteuning - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantenportal - Klantensegmenten - Klantgegevensbeheer - Klantgeschiedenis - Kwaliteitsbeheer - Leads beheren - Live chatten - Mobiele toegang - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepregistratie - PBX - Prestatiemeetwaarden - Problemen bijhouden - Retenties bijhouden - Samenwerking tussen meerdere gebruikers - Scherm delen - Taakbeheer - Task Automation - Toegang en controle op afstand - Verwerking van natuurlijke taal (NLP) - Voicemail - Volgen en analyseren van gebruik ... en 83 meer functies ## Integraties (129 in totaal) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... en 114 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 mei 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Minpunten**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *3 mei 2026* | Fotografie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **Minpunten**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- ### "Ok to start" — 3.0/5 > **Keith** | *10 juli 2026* | Computerhardware | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **Minpunten**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- ### "Flexible Omnichannel Support Across Email, Chat, and Voice" — 4.0/5 > **Geverifieerde reviewer** | *11 mei 2026* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. > > **Minpunten**: We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. > > LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. ----- ### "Team collaboration" — 5.0/5 > **Success** | *26 mei 2026* | Management non-profit organisaties | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. > > **Minpunten**: LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. > > LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. ----- Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.capterra.be/software/102188/liveagent?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/102188/liveagent) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens