---
description: Ontdek de plus- en minpunten van VoiceAnalytics en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: VoiceAnalytics - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Spraakanalyse software](/directory/32258/speech-analytics/software) > [VoiceAnalytics](/software/1014500/voiceanalytics)

# VoiceAnalytics

Canonical: https://www.capterra.be/software/1014500/voiceanalytics

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.be/software/1014500/voiceanalytics?page=2)

> Oplossing voor spraakanalyse die de prestaties, het kwaliteitsbeheer en de klanttevredenheid verbetert.
> 
> Oordeel: score van **4.8/5** door 6 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt VoiceAnalytics?

VoiceAnalytics is ideaal voor contactcenters van elke omvang in verschillende sectoren en helpt bedrijven waardevolle inzichten te verkrijgen uit elke klantinteractie die tot bruikbare resultaten leidt.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.8/5** | 6 Reviews |
| Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 5.0/5 | Gebaseerd op alle reviews |
| Functies | 4.7/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Xdroid

## Commerciële context

- **Beginprijs**: € 22,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hindi, Hongaars, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Sloveens, Slowaaks, Spaans, Tsjechisch, Turks, Zweeds
- **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer

## Functies

- Agent-interface
- Automatische transcriptie
- Beheer van klantervaringen
- Dashboard
- Enquêtes en feedback
- Gegevensbeveiliging
- Kwaliteitsbeheer
- Rapportage en analyse
- Sentimentanalyse
- Zoeken via selfservice

## Integraties (2 in totaal)

- Amazon Connect
- CentOS Linux

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- Chatten

## Categorie

- [Spraakanalyse software](https://www.capterra.be/directory/32258/speech-analytics/software)

## Gerelateerde categorieën

- [Spraakanalyse software](https://www.capterra.be/directory/32258/speech-analytics/software)
- [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software)
- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)

## Alternatieven

1. [CTM](https://www.capterra.be/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
2. [3CX](https://www.capterra.be/software/158704/3cx) — 4.4/5 (465 reviews)
3. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [Gong.io](https://www.capterra.be/software/157969/gong-io) — 4.8/5 (560 reviews)
5. [Transkriptor](https://www.capterra.be/software/1030033/transkriptor) — 4.7/5 (550 reviews)

## Reviews

### "the biggest innovation in contact center quality assurance in the last 10 years" — 5.0/5

> **Jozsef** | *2 september 2021* | Bankwezen | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives \& training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems
Now, with xDroid VA we have a 100% sampling: no missed issue or development potential
Real-time, truly personalized feedback and the controll \& feedback are in in one single system
> 
> **Minpunten**: the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
> 
> xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined.
Results can be immediately fed-back to bankers and/or their superior \& embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.

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### "Más que una herramienta, un acompañamiento" — 5.0/5

> **Karla** | *18 augustus 2025* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones.
> 
> **Minpunten**: Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica.
> 
> Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana.

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### "Xdroid review" — 4.0/5

> **david** | *27 juni 2022* | Verzekeringen | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The ability to quickly access the data and for the staff to access their performance live
> 
> **Minpunten**: The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
> 
> Overall very good - looking forward to some more trainign that they are providing

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### "COMENTARIOS" — 5.0/5

> **FERNANDO** | *18 augustus 2025* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular.
> 
> **Minpunten**: Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas.
> 
> Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma.

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### "In time, will provide great insight." — 5.0/5

> **Sharron** | *27 juni 2022* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The user interface is great for the agents to see their performance.  The agent and customer emotions are really helpful.
> 
> **Minpunten**: Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area.  Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
> 
> From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.be/software/1014500/voiceanalytics?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/1014500/voiceanalytics)

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