Gofrugal reviews

Bang for your buck!

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

disappointment from the unsatisfactory level of service

Opmerkingen: Stock management Locationwise

Pluspunten:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Minpunten:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Fast updates on government mandates and custom requirements.

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Opmerkingen: My overall experience with the software is so good. Its features meets our expectations.

Pluspunten:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Minpunten:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Going frugal with Gofrugal

Pluspunten:

Extensive Built-in Features, support, and ease of use

Minpunten:

Installation and upgrade time can be improved

Suam Hardware Ltd With Gofrugal

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

Based on short experience of 6 months

Opmerkingen: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pluspunten:

Purchase entry, billing and integration with several sales channels.

Minpunten:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Considered good value for money, with competitive pricing models starting at $375​

Opmerkingen: Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those with limited technical expertise. The software is praised for its extensive features, including inventory management, billing, and reporting capabilities

Pluspunten:

I mostly like the pricing of gofrugal Offers 24/7 live support, live online training, and extensive documentation

Minpunten:

Includes mobile apps for real-time store reporting and management.

A few suggestions that can benefit all your clients

Opmerkingen: Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Pluspunten:

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Minpunten:

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available. 2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us. 3. No way to bulk update Markup/Markdown price setting for products in HQ. 4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero. 5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack. 6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Poor Design, Inflexible Service, Poor Retainership

Opmerkingen: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

ON LINE CHAT PROBLEM

Opmerkingen: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Pluspunten:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Minpunten:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

4stares

Opmerkingen: it good and friendly software

Pluspunten:

Sale and purchase and non moving items

Minpunten:

Unmatched software new development in the software

Data Security,Easy tools to converted Year end beginning

Opmerkingen: good

Pluspunten:

Sales ,purchase,credite note, debit note, ledger

Minpunten:

data security, easy help through mail chat

Gofrugal simple to use

Pluspunten:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Minpunten:

Gofrugal is missing with mult tasking tabs

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

Opmerkingen: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Pluspunten:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Minpunten:

Customised for over 48 business vertical

PRODUCT AND SUPPORT

Opmerkingen: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pluspunten:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Minpunten:

We are almost using all the module i dont have any particular so its good

Value for Money

Opmerkingen: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pluspunten:

Very user friendly, has numerous features and very robust. Online support have been great.

Minpunten:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

REVIEW FROM NEELKAMAL

Opmerkingen: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pluspunten:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Minpunten:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Product and Support

Opmerkingen: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pluspunten:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Minpunten:

Backup is very slow at the exit of the software

RPOS review

Opmerkingen: its good and easy to use

Pluspunten:

Its easy to use. easily understandable. User friendly.

Minpunten:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

useful software for inventry

Opmerkingen: This software billing purpose ok.

Pluspunten:

Billing and for the sales purposes the billing is useful.

Minpunten:

Inventory having some concern and the offer was not fully completed.

Improments

Opmerkingen: Good

Pluspunten:

Reduced time consuming of to place the order and generate invoices within business SLA

Minpunten:

We are expecting customer support and product enhancement as per business requirements

Excellent Product

Pluspunten:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Minpunten:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.