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Over GoFrugal

ERP eenvoudig gemaakt voor detailhandelaren, restaurants, distributiebedrijven en ondernemingen op het digitale pad om hen te helpen concurrerend te blijven.

Meer informatie over GoFrugal

Pluspunten:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Minpunten:

This creating a lot of financial trouble for us.

Beoordelingen van GoFrugal

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
3,9
Functies
4,4
Waar voor je geld
4,3

Waarschijnlijkheid van aanbeveling

8,1/10

GoFrugal heeft een totaalscore van 4,4 van 5 sterren op basis van 198 gebruikersreviews op Capterra.

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Reviews filteren (198)

Safraz
Safraz
IT Consultant in Trinidad en Tobago
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Bang for your buck!

5,0 3 jaar geleden

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

GoFrugal is the Best

5,0 4 jaar geleden

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Abhishek
Director in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Poor After sales support

1,0 4 weken geleden Nieuw

Pluspunten:

Minimal design fast billing Nothing more than this

Minpunten:

Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Fast updates on government mandates and custom requirements.

5,0 3 jaar geleden

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER in India
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

One of the best Retail POS in the industry

5,0 3 jaar geleden

Opmerkingen: My overall experience with the software is so good. Its features meets our expectations.

Pluspunten:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Minpunten:

It becomes very slow if the system is idle for a long time.

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Software for chain stores

4,0 3 jaar geleden

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead in Nigeria
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Going frugal with Gofrugal

5,0 3 jaar geleden

Pluspunten:

Extensive Built-in Features, support, and ease of use

Minpunten:

Installation and upgrade time can be improved

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business in India
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Smart Baniye

5,0 4 jaar geleden

Pluspunten:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Minpunten:

Offer Management Feature is not upto the mark.

Vikas
Owner in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best software for retail

5,0 vorig jaar

Opmerkingen: User friendly , fast working and easy learn and best to train any one

Pluspunten:

Billing easy to do , inventory management is very good and User friendly

Minpunten:

Gosecure due to multi data- base so I am unable to use

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenia
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Suam Hardware Ltd With Gofrugal

4,0 5 jaar geleden

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

DINAKARAN
IT in India
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

GoFrugal

4,0 3 jaar geleden

Opmerkingen: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Pluspunten:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Minpunten:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

my honest recommendation. Do not even try GOFrugal

1,0 4 jaar geleden

Opmerkingen: Very bad customer suport. They will stop interacting if thy are unable to solve problems

Pluspunten:

no Pros. The software is not user friendly

Minpunten:

This is my honest review. This software was recommended to me by a retailer in ooty. On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN]. I paid Rs 10000 as advance for them to start installation and training on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me. That is the last i heard from them. I have since installed Shoper from Tally and am extremely satisfied with it. With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money. I have been trying to get in touch with them for a refund but there is absolutely no response from them

Bharat
Founder Member in India
Medische apparatuur, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Support During Covid19

5,0 3 jaar geleden

Opmerkingen: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Pluspunten:

Easy Updation and Operations of this software is one of the best.

Minpunten:

Very Few but as per staff support each and every problem seems to be minimalist.

Swaroop
medical in India
Alternatieve geneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

4stares

4,0 2 jaar geleden

Opmerkingen: it good and friendly software

Pluspunten:

Sale and purchase and non moving items

Minpunten:

Unmatched software new development in the software

ONKAR
PROPRIETOR in India
Farmaceutica, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

5,0 3 jaar geleden

Opmerkingen: VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pluspunten:

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Minpunten:

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Ravindran
OWNER in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Feedback

5,0 4 jaar geleden

Opmerkingen: I am happy with the investment made on GOFRUGAL Software

Pluspunten:

Ease of doing transactions and Customer support is extremely good!

Minpunten:

Nothing in Particular . Over all experience is good and encouraging

Sunil
Proprietor in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best software without support

5,0 3 jaar geleden

Opmerkingen: Developed best software but unfortunately without proper support system.

Pluspunten:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Minpunten:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Vikramjit
Owner in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A complete data management package.

5,0 3 jaar geleden

Pluspunten:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Minpunten:

No cons find yet. (within an experience of 2 years.)

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sureshkumar
Proprietor in India
Farmaceutica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The front runner

5,0 3 jaar geleden

Opmerkingen: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pluspunten:

Easy to use, understanding the application and 15 years of addiction

Minpunten:

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.

Mohammed
Partner, Fams Supermarket, Ambur in India
Supermarkten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gofrugal features are very easy to use and can using instantly without training

5,0 2 jaar geleden

Opmerkingen: We are really very happy with the service and the features

Pluspunten:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Minpunten:

Nothing major as we are serviced with all the required features

Nitesh
Co Founder in India
Import en export, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good software, but lacks customization & prompt solving of issues

3,0 3 jaar geleden

Opmerkingen: Good. But can be far better.

Pluspunten:

It has good reports, integration with business functions.

Minpunten:

It lacks integration with online business, online websites

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Sekandi
MD in Oeganda
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Managing Director

5,0 3 jaar geleden

Opmerkingen: I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pluspunten:

Usability and functions , good customer support, currency compatibility in every country

Minpunten:

The software is easy to learn and use, has good customer support and security features

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Gagan
Owner in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gofrugal Best software

5,0 vorig jaar

Opmerkingen: Very Nice software, Live chat support helps and after sells is also good

Pluspunten:

User friendly , easy to use , fast processing

Minpunten:

using from a long Time But do not found any thing that is least usefully

Ganesh M Auti
Retail business consultant in India
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pos

5,0 3 jaar geleden

Opmerkingen: Fantastic solutions

Pluspunten:

Very good. Software billing is easy. Secure and rubbust solutions

Minpunten:

Day closing option not much matured. Modern digitalisation missing

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution

Eni
Managing Director in Nigeria
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent Product

5,0 3 jaar geleden

Pluspunten:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Minpunten:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.