--- description: Ontdek de plus- en minpunten van Insocial en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insocial - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Insocial](/software/203266/insocial) # Insocial Canonical: https://www.capterra.be/software/203266/insocial Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/203266/insocial?page=2) > Hiermee kun je op elk moment tijdens de klantreis feedback van klanten verzamelen. > > Oordeel: score van **4.9/5** door 15 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Insocial? Klantervaringsteams, klantenserviceteams, marketingteams en managementteams. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 15 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Insocial - **Locatie**: Delft, Nederland - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 250,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Ondersteunde talen**: Engels, Nederlands - **Beschikbare landen**: België, Nederland ## Functies - Aanpasbare sjablonen - Antwoordbeheer - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Campagnebeheer - Dashboard - E-mailmarketing - Enquêtes en feedback - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Logica voor overslaan - Maatschappelijk delen - NPS-enquêtestructuur - Offline antwoorden verzamelen - Rapportage en analyse - Reviewaanvraag - Reviewmelding - Reviews controleren - Sentimentanalyse - Tekstanalyse - URL's aanpassen - Vraagstructuren ## Integraties (4 in totaal) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Ondersteuningsopties - E-mail/helpdesk - Telefonische ondersteuning - Chatten ## Categorie - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Enquête software](https://www.capterra.be/directory/30092/survey/software) - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) ## Alternatieven 1. [UmfrageOnline](https://www.capterra.be/software/201674/enquetes-maken) — 4.6/5 (1580 reviews) 2. [Google Forms](https://www.capterra.be/software/176571/google-forms) — 4.7/5 (11386 reviews) 3. [SurveyMonkey](https://www.capterra.be/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [XM for Customer Experience](https://www.capterra.be/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [Jotform](https://www.capterra.be/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) ## Reviews ### "Highly recommended\!" — 5.0/5 > **Michael** | *12 december 2024* | Managementconsulting | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Minpunten**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *11 maart 2022* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Minpunten**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *20 juli 2022* | Sport | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Minpunten**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *8 december 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Minpunten**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *15 maart 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Intergation with our business process was easy. > > **Minpunten**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/203266/insocial?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/203266/insocial) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens