--- description: Ontdek de plus- en minpunten van Froged en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.be/software/196490/froged Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/196490/froged?page=2) > Verbeter je klantensucces en klantenondersteuning en koester je klanten gedurende hun hele levenscyclus via één platform. > > Oordeel: score van **4.5/5** door 56 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Froged? FROGED is een eenvoudige manier om onboarding-, retentie- en ondersteuningsprocessen te verbeteren. Ontworpen om gebruikers te betrekken bij een gebruiksvriendelijk platform voor klantsucces-, marketing- en productafdelingen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 56 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Froged Technologies - **Opgericht**: 2019 ## Commerciële context - **Beginprijs**: US$ 39,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (mobiel) - **Ondersteunde talen**: Baskisch, Engels, Portugees, Spaans - **Beschikbare landen**: Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Belize en 206 meer ## Functies - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - NPS-enquêtestructuur - Offline formulier - Overdrachten en routering - Proactief chatten - Proces- en workflowautomatisering - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sjabloonbeheer - Third-Party Integrations - Toezicht houden op klachten - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 6 meer functies ## Integraties (6 in totaal) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Chatbot software](https://www.capterra.be/directory/32448/chatbot/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1132 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *15 maart 2020* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Minpunten**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15 maart 2021* | Sportartikelen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Minpunten**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20 februari 2023* | Internet | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Minpunten**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9 maart 2021* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Minpunten**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15 mei 2020* | Design en ontwerp | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Minpunten**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/196490/froged?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/196490/froged) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens