Jira reviews

Prima gebruiksvriendelijke software voor Warmteservice

Opmerkingen: Ik ben een tevreden gebruiker van jira. Ik werk inmiddels al een aantal jaar met deze software en heb daardoor een goed overzicht van werkzaamheden die aan mij worden toegewezen en wat er met welke prioriteit gedaan moet worden.

Pluspunten:

Het fijne aan de software is dat je een prima overzicht hebt van de taken die er aan jouw profiel hangen. Je kunt hierdoor makkelijk prioriteiten stellen. Daarnaast is het fijn dat je met meerdere tegelijkertijd in een project kunt werken en altijd de laatste bestanden kunt gebruiken zodat iedereen altijd met hetzelfde bestand kan werken.

Minpunten:

Het dashboard op de homepage komt wel wat rommelig over. Je moet goed kijken wat er in welke kolom staat.

Get rid of loads of management tools with jira

Pluspunten:

All in one functionality of managing projects, tasks and more with teams, Automations and integrations. It has the best architecture to not use spreadsheets anymore.

Minpunten:

2 Gb of storage in free plan is less for social media managers

Overwogen alternatieven: Airtable

Redenen om voor Jira te kiezen: Notion is a bit more complicated to use it as project management tool

Overgestapt van: Notion

Jira is a fantastic tool for managing projects

Opmerkingen: If you need to keep tabs on reports about problems with a project or software, Jira is the way to go. Users on a team can quickly and easily share data with one another. Jira is very adaptable, allowing for seamless integration with a wide variety of different platforms. The best thing is that we have connected it with Slack, making communication much easier and saving a ton of time for everyone involved.

Pluspunten:

Project, issue, bug, task, and workflow management are all handled by Jira software. All phases of a project's development life cycle, from planning to coding to testing, may be managed from within the system.

Minpunten:

Problems with the software cause the window to take a long time to load, and real-time updates and app integration are also areas for improvement.

It is designed to match the team's existing processes

Opmerkingen: In conclusion, Jira is a powerful project management tool that offers many features, including customizable workflows, collaboration tools, and reporting capabilities. While some users may find the interface complex and the pricing expensive, Jira's flexibility and integration options make it a popular choice for many types of projects and teams. Overall, Jira is a solid option for teams looking for a comprehensive project management solution.

Pluspunten:

I will explain this in five key points.1-Customizable workflows: Jira allows teams to create their own customized workflows to match their specific processes and needs.2-Flexibility: Jira can be used for a wide range of project types, from software development to marketing campaigns and more.3-Collaboration: Jira provides many features that facilitate team collaboration, such as comments, notifications, and sharing options.4-Integration: Jira can be integrated with a wide range of other software tools, including development tools, time-tracking software, and more.5-Reporting: Jira provides reporting tools that help teams track progress, identify bottlenecks, and make data-driven decisions.

Minpunten:

User interface: Some of my coworkers find the Jira interface to be complex and overwhelming, which can be challenging for new users to navigate. Improving the interface to be more user-friendly could be beneficial. It can be avoided by user customization but this creates problems.

JIRA, a project management platform that increases visibility and promotes collaboration.

Opmerkingen: JIRA is a mature and widely used platform that flexibly manages the execution of our projects, understanding that there is no single solution to complete a job, given all the variables to take into account. We can create a completely customized workflow, which ensures that all processes related to execution are modeled on the platform, without the team missing a beat throughout the project cycle.

Pluspunten:

One of the greatest advantages of using JIRA comes with the prioritization of activities since it allows us to remove subjectivity when executing tasks that are really more important. With JIRA we will achieve that critical tasks are carried out in the shortest possible time and the evidence of the execution is recorded, on the other hand, the platform is fully configurable for any type of project or organization, which avoids the need for custom development or integrations made for a specific need.

Minpunten:

When interacting with JIRA in a corporate environment, it's easy to configure and customize user views, roles, and permissions, and it's very easy to get familiar with the user interface and menus, making task management intuitive. On the other hand, collaboration functions to communicate with the team, as well as the notifications, keep employees and senior management informed, regardless of the type of organization, we can use it to track projects.

Jira, a complete platform that increases productivity and successful execution of projects.

Opmerkingen: With JIRA, we can easily assign the priority to each task, to have an objective way that allows us to determine in which tasks we should allocate the greatest effort of our workers and which ones can be rescheduled.Another important aspect is precisely the recording of the progress of the activities, since in JIRA we can do it simply by belonging to the team members who have this role, and in this way, not only the project manager is responsible for doing it , but now it is treated as a collaborative and incremental work, lightening the workloads, execution, and the rest of the activities.

Pluspunten:

JIRA is a project management platform that definitely increases visibility and promotes collaboration, with multidisciplinary and even multicultural work teams. Jira organizes the planning and execution of almost any type of project extremely quickly, from large or large, where multiple tasks are supervised, and with a high degree of complexity, to flexible implementations that require simple and collaborative work.In this way, with JIRA we manage the entire execution cycle and even subsequent phases associated with evolutionary maintenance, roadmap, and support.

Minpunten:

Jira is really intuitive, and its functionalities allow the successful execution of large or small projects, however, for the result to be impeccable, we must prepare all the team members and train them properly, and in this way we can expect a process without complications, on the other hand, the licensing may not be as flexible as other usable tools currently on the market but it remains in the average range.

Track your Work from Start to End of Software Life cycle

Opmerkingen: Jira helps in maintaining our Scrum, Kanban and Devops culture. Its burndown charts, reporting, ease of all the roles working from product owner to dev all can be on on platform and in sync. Backlog can be easily managed and working hours are easily logged on same.

Pluspunten:

Its interface which gives a better look for team, whether defects are resolved or we can implement shift left strategy with charts provided. Sprints are easily executed from start to end and also Kanban is implemented with push and pull. SAFE can easily be implemented using this tool. It has good work log management and assigning task, where you can create sub task. Epic, theme, Task, SubTask Milestone can be created and tracked easily.

Minpunten:

Documentation part is only maintained when everyone follows standard method of maintaining updated comments, in Sprints the scrum master has to remind for comments always. Chat History can not be added to the Jira, its only through conversation things can be tracked. Naming conventions like tagging is not shown for issue or defect to find and link to past issues

Overwogen alternatieven: Microsoft Azure en Asana

Redenen om over te stappen op Jira: Cost managementDrive innovationDrive revenue growthEnhance decision makingImprove compliance & risk managementImprove business process outcomesImprove customer relations/service

How our Dev Team is run/managed

Opmerkingen: It's really positive, and the Dev team like and need it to give the structure to their work and sprints.

Pluspunten:

We've recently enabled the Advanced Roadmap function which has been crucial in getting visibility on a huge project that spans all teams in the business.

Minpunten:

The UI can be a little clunky in trying to find where things need to be edited, with many screens similar but slightly different which can be frustrating to navigate when administering the system

Overwogen alternatieven: Zendesk Suite

Redenen om over te stappen op Jira: It is more development centric, and market leading. We invest in tools that are the best for what they are needed for, rather than one size fits all.

Awesome Project Management Tool

Opmerkingen: Jira is just awesome, highly recommend Jira for any team that wants a powerful, customizable, and flexible project management tool with incredible reporting and analytics, and integration with other tools.

Pluspunten:

It's a very flexible and powerful tool ideal for managing any project, from small to large-scale enterprise projects. We loved that we could easily link it to our Github and Slack channels to automate many things while providing us with a clean interface to track our project timeline.

Minpunten:

Although Jira is very powerful, there's a bit of a learning curve for new users. However, once they get past the initial learning curve, It becomes easy to utilize Jira's extremely powerful and useful features.

Run effective scrum and kanban boards for development projects !

Opmerkingen: Run effective Agile teams !

Pluspunten:

JIRA helps to run critical development projects using agile methodology . The JIRA helps you with various metrics such as burn down charts , velocity of the sprint etc. , which is key for any projects. It also helps you to inherit the best practice the scrum or kamban follows.

Minpunten:

The API integration of JIRA to integrate with other application can be tricky . The better documentation could help the users here!

Boost Your Team's Productivity with Jira.

Opmerkingen: In my experience, Jira Software is a powerful tool that can be a great asset to teams and organizations, particularly those following Agile methodologies. However, it can also be quite complex and overwhelming, especially for teams that are not already familiar with project management best practices. The tool's customization options and reporting capabilities are impressive, but they require significant investment in training and support to use effectively. Additionally, the tool's cost can be a concern, particularly for small or budget-constrained teams. Overall, while Jira Software has its benefits and drawbacks, it can be a valuable tool for teams that are willing to invest the time and resources needed to master it

Pluspunten:

Jira Software is a powerful project management tool that offers numerous benefits to teams and organizations. One of its key strengths is its flexibility and customization options. With Jira Software, users can create custom workflows, issue types, and fields, allowing them to tailor the tool to their specific needs and processes. This can lead to increased efficiency and productivity, as well as better project outcomes.Another major advantage of Jira Software is its robust reporting and analytics capabilities. The tool provides a wide range of built-in reports and dashboards, which can be customized to display the data and metrics that are most relevant to the team or project. This can help teams identify areas for improvement, track progress towards goals, and make data-driven decisions.Jira Software also supports Agile methodologies, making it an ideal tool for software development teams that follow Agile practices such as Scrum or Kanban. The tool includes features such as backlog management, sprint planning, and burndown charts, which can help Agile teams stay organized and focused on delivering value to customers.

Minpunten:

it can be complex and difficult to use, particularly for teams that are not already familiar with Agile methodologies or project management best practices. This can lead to a steep learning curve and require significant investment in training and support.

The most Advanced Managment Software

Opmerkingen: Overall this is the great software for Product-process management and for issue tracking.

Pluspunten:

Firstly Jira is the most advanced task management software in my opinion. It has tons of valuable features for issue tracking, has interfaces like scrum, kanban and etc. It has simple mode for an starting projects and very advanced for more complex projects. One of the great things it is the editable everything e.x statuses which helps to my my team to do process more likly.

Minpunten:

Using the Jira API it has little drawbacks for example complex documentation. It does not have major language libraries and sometimes the the API is not stabile.

Overwogen alternatieven: Pivotal Tracker en Trello

Redenen om voor Jira te kiezen: I can manage multiple teams in a single UI very easy

Overgestapt van: Pivotal Tracker

Redenen om over te stappen op Jira: I wrote signup with Jira because it more popular than others.

So many features that make it slow, complicated and annoying for the day to day

Opmerkingen: At the beginning when they announced the change to this new tool and when doing the initial training it seemed super attractive and more sophisticated, I had some rejections (as with all changes) but I thought they would soften or improve as I got involved in the day To day with the tool, without a doubt I thought that due to the level of detail we could have many more and better metrics of our performance because the software measures everything. The problem is that with the passage of time I have been getting more things that I dislike and the initials do not stop bothering me, they could even bother me more at a certain point. Maybe you have to invest a lot of time and understanding to really see how the tool contributes to management, but so far most of the time I have seen it as a burden.

Pluspunten:

I really like the level of detail and control you can have when it comes to team planning. When the cycles begin, when they close, the stages and hierarchies that can be built within the same project or task. I consider that for projects that require a great level of detail it is extremely precious and necessary to leave nothing to chance.

Minpunten:

Although I value all the level of detail that can be indicated for a task / project, when simpler tasks are required, follow-ups, daily operation, the little flexibility of the tool becomes totally annoying to ignore some unnecessary parameters. On the other hand, the responsibilities of the tasks always fall on a single member, which can generate an imbalance in the measurement of team performance, as one person is probably left with many more activities than others. What bothers me most from day to day is that on the activity board every time a card is moved to another column (example from "To Do" to "Doing") the board does not update automatically but it gives you an annoying signal It is not updated and until you refresh the page it will not allow you to move that card or any other, it will continue to show you "board not updated", this really makes the tool a little agile for larger teams and with precise and short follow-up meetings.

HelpDesk Dream System

Opmerkingen: Overall I really loved the platform and the easy of use and they offer a mobile solution which allows you to manange, support and assist using your mobile device which is important which you are on the go and have customers who diesire information or support.

Pluspunten:

Coming on board with Delta I hadn't user the JIRA platform outside of submitting tickets in my past. There was a shell created by our IT team and it was a great start but with the help of an intern he and I were able to completely change and enhance the user experience on both sides for those who enter tickets and those who work or engage with tickets. The system seems a little overwhelming at first because it offers so many variations however once you really consider what you want to do and who you want to achieve it really straightforward. You're able to change and modify just about every aspect of the interface so that its complete company-specific or even department-specific is you choose. You can make it look like its an extension of your companies actual website. You can access and run reports for so many different KPI's or metrics to see preformance or SLA's and they are all realtime.

Minpunten:

Like I stated it was a bet overwhelming bacause there are so many options and changes that can be made using JIRA however there are tons of resources as well.

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op Jira: We chose JIRA because it appeared to be the best application for what we needed. It was also expandable and we could scale it as needed in the future. We also like that it was completly customizable.

Makes most sense for software projects and products.

Opmerkingen: JIRA is our source of truth for what is inside, coming out and ready to go next in, in our engineering pipeline is. There isn't a better tool out there even for miles and once you are cosy with JIRA, you can't really make do with another tool.

Pluspunten:

1) Releases/Versions: Releases allow us to work in parallel on multiple efforts with the same team. 2) Parallel Sprints: Same as releases, we are a lean team and we have to work on Product features and polish/bug fixes simultaneously. 3) Custom Filters: I like these the most!

Minpunten:

They have taken out small pieces of functionality and made them separate products. These products are now paid and for those small pieces of functionality, you have to make extra purchases. e.g. Pages

Overwogen alternatieven: GitHub, Trello en Asana

Redenen om over te stappen op Jira: JIRA is complete suite for base requirements for development. If you are using Bitbucket for holding your repos then it makes the most sense as well. Atlassian has done a great job with a niche market of software in mind and even though it may seem like an overkill to use it for projects outside the engineering, it is still the best choice for engineering.

Great for time tracking and task management, but some functionality is overly complicated.

Opmerkingen: As a project coordinator, I use Jira daily in a project management aspect, matching our planned work to progress completed by our teams. I maintain an overhead view of in-flight tasks and projects, and compare this data to outside sources we use for resource management, capacity to contract, etc. My most frequently used elements are a custom KanBan board which shows all in-flight, assigned issues for the entire company; as well as Tempo time tracking software and the reports tool.

Pluspunten:

I love the KabBan task view, our company uses this every morning for a company-wide standup meeting. We have set up a customized board with cards that display budget/due date/time spent/etc. and it has been invaluable to us during COVID-19, as we are all working from home and need to stay connected. Jira's time logging via Tempo has some buggy elements, but has been absolutely crucial in maintaining a clear view of task progress and budget maintenance. The time logging tools are incredibly reliable and allow the perfect amount of editing control by both administrators and users.

Minpunten:

It is a big pain not being able to assign more than one user to an issue at a time, especially when making Jira issues for meetings, as the purpose here is to provide an issue to log time against. It has also been difficult for our company to systematize and homogenize project structure, as there was such a large learning curve to Jira project setup, and we have a large number of open projects. The functionality between projects differs greatly, and I think a large part of this is due to complicated project setup and maintenance. While Jira is very developer-minded, and many of our developers like it, it seems a slightly less appropriate fit for our designers/strategists and project management team. I also lack the ability to export some reports I need, for example a clear Estimates versus Actuals report in CSV form.

Extremely capable project management platform, but almost too flexible

Opmerkingen: Overall, it's been a great experience - but that was largely because we understood our own limitations, and kept our customization of the platform to a minimum.

Pluspunten:

Jira offers great flexibility: it can be adapted to any custom workflow, and readily supports custom fields/attributes. Also has fantastic API support for external integrations.

Minpunten:

Jira's flexibility is also its achilles' heal. It's relatively easy to create workflows that aren't intuitive, or worse, leave users in "dead end" states that require admin assistance. Further, their implementation of Agile tools is still a bit awkward (probably because they acquired a 3rd-party set of plugins, and didn't really make the corresponding fields native). Finally, Jira's pricing represents a slippery slope - you can get started relatively inexpensively, but adding on options here and there rapidly adds up, and can make alternatives more price-effective.

Overwogen alternatieven: Pivotal Tracker, Breeze en Asana

Redenen om voor Jira te kiezen: High cost, facing even higher costs to make it really usable

Overgestapt van: VersionOne

Redenen om over te stappen op Jira: API integrations with other tools in our software development lifecycle

JIRA is the best project planning and organising tool

Opmerkingen: My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.

Pluspunten:

1. It is very flexible and fitted really well with agile development work. whether you are using kanban or standard sprint planning work flow, it supports all of those. 2. It is extremely useful to do project planning and creating stories, they will be saved in backlogs and you can access them with weight, estimate and priority. 3. It is quick to create a bug ticket to track bugs. 4. It is very easy to plan for a new sprint, by adding task, stories from the backlogs, it helps with the total points you want to target for a particular sprint, it automatically sum up the story points and make sure you don't over plan. 5. great report tool to help you analyse the project completion and nice burn down chart as well. To help the team retrospectively go back and review.

Minpunten:

1. It is a big over complex by providing such flexible functionalities. But it is worth the time and learning curve. 2. As a developer, I don't have to pay the bill. But it is not very cheap if you have a large development team, the bills add up quickly.

Overwogen alternatieven: Asana

Redenen om voor Jira te kiezen: it is a online saas. It has more functionalities and very flexible. It is suited for many different development processes. It speeds up project planning, sprint planning. bug tracking, deployment process, and so many more.

Redenen om over te stappen op Jira: very simple task track tool, it probably helps a small agency project that would be completed in a couple months time. With large and complex projects, or bigger development teams, JIRA is the best option out there on the market right now.

Perfect Combination of Customizable, Detail-Oriented, and Easy to Use

Pluspunten:

I love JIRA. I use it professionally and personally. Even though it is primarily a task manager for software development, I have found that it is flexible enough to be used for all sorts of projects. It is amazing how customizable it is; you can configure your project settings to your already existing workflow, whatever it may be. While the initial setup can be time consuming, once you have your settings configured, using the tool is a breeze. It takes seconds to create tasks, start springs, evaluate progress, etc. I find that this makes JIRA standout from other task managers. In most cases, if the software allows for detail-oriented task management the process of inputting and tracking the tasks themselves is cumbersome. Entering and tracking tasks should not have to be another time-consuming task! The JIRA web application is also excellent, making it easy to enter or track tasks on-the-go.

Minpunten:

I think there is a lot of potential with Jira's NextGen projects, however, the software rollout has been uneven and often not well documented. I wish this process would have been better thought out to make transitioning to NextGen projects smoother.

Jira offers a comprehensive range of project management services.

Opmerkingen: From last 3 years, I am using Atlassian products especially Jira. With ease, I am managing my agile and software development products in Jira. This tool offers a vast variety of services/functionalities which really helped me a lot to manage my project and activities on a daily basis. Scrum/kanban board, automation, service desk/issue collectors & integration with other applications like servicenow, slack etc helps me to keep track of all the info at one place. The integration of Jira with other applications like Servicenow, slack, github etc helps me to keep track of all the info at one place. With Github integration, I can manage my repos and pull requests info on Jira issues. Jira slack integration helps to get the notifications each time an issue gets created in my Jira project. Jira Servicenow integration is great functionality for Incident management tracking in Jira.

Pluspunten:

The best thing about this tool is that it offers you so much functionalities that makes your day to day work easier to manage and you can easily keep track all the project info at one place. Integration with other applications is one of the great functionality what this tool offers.

Minpunten:

There are limited automations functionalities this software has to offer. While the project is software type, it does not offer you the automations functionalities. Other than that, this tool is a one stop solution for all your project needs.

Overwogen alternatieven: Zoho Sprints

Redenen om over te stappen op Jira: Jira is my preferred option over Zoho because of their superior user interface and user experience.

Go Agile with JIRA!

Opmerkingen: Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.

Pluspunten:

Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.

Minpunten:

Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.

Overwogen alternatieven: Pivotal Tracker en Trello

Redenen om over te stappen op Jira: Jira is way more famous and most of the Agile coaches working in the field, are already aware on how to use and customize it, based to their needs.

The best tool for a product manager

Opmerkingen: My experience has been great with JIRA and I have setup the product in my last two organizations. In my current role, the entire company has moved all their projects to JIRA. Despite some pesky UI bugs here and there, JIRA does everything that I need and has become a critical piece of my day-to-day work. It's never easy to build a product for product people, but JIRA has found a way to do most of what I need. I only wish the business would invest a bit more effort into their support team, but since many companies are already using JIRA, the internet has become a great substitute.

Pluspunten:

JIRA gives me so much functionality out of the box. Within five minutes, I can create a board and invite my whole team to start working with me. It doesn't take long to customize your presentation of work to make it specific to your business. It has become the standard for the industry and with good reason; JIRA gives me everything that I need to track performance and ensure a timely release.

Minpunten:

There are occasionally some annoying bugs that will present themselves, but it's never something that really prevents me from using the product effectively; usually it's an annoying UI bug that looks messy or ugly. For the most part, many of the people that complain about the product just don't know how to use it 'as is out of the box'. The more configurations you try to make, the more problems you can create for yourself. Aside from this, their customer service is quite lackluster and it often takes days if not weeks to hear back from support - usually the bugs are fixed before you even get a response.

Effective Agile business project board

Opmerkingen: We used JIRA for agile development and testing projects for tracking status. Multiple scrum and agile masters used JIRA, resulted effective outcomes, tracking in a easy way and watch out without a delivery miss. Creating sub tasks within task lead to deep level of monitoring work items, given confident to manage the task items. We have used user stories, back logs, mini sprints, daily hour stand up calls which given target throughput accurately. Used JIRA in the form of test cases, defects, change request types, requirement analysis - all forms of software test and development life cycle along with multiple development tools like dotnet, GitHub, etc.,

Pluspunten:

Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.

Minpunten:

Sometimes I feel, the JIRA GUI is clumsy to have many things in dashboard, other than that I do not see any specific negative factors to hate JIRA, and it depends on how we use the features for projects.

Review on Atlassian JIRA

Opmerkingen: Overall, JIRA does the job for our team and even though I am on the Systems Team, we ourselves are mostly users as well. That keeps the headaches in check (as things could be very frustrating when trying to administer the applications. See above for the reasons).

Pluspunten:

A team needs a ticket/issue tracking system and JIRA Atlassian seems to be used widely in the industry. As a user, it's easy to use for the most part. Besides having the option of hosting the application in-house, it also has the Cloud edition so from the Systems Team perspective, there's no need for servers, backups, security, keeping the service up (with fault tolerance), etc.

Minpunten:

From the administration aspect of the software, JIRA still has a long way to go: 1) As an administrator, as far as I can see, one can *not* even do such a simple thing as change the Display Name for a user (I suppose it's a "feature" but I can't see why that's a good feature). Instead, an invite is sent out to the user, who can then set the Display Name after signing up. 2) As an administrator, one can login as another user to test permissions. That's normally a nice functionality for administrators. However, for some functionalities, while you are still logged in as another user, you suddenly go back to your normal identity. That's very confusing and thwarts the purpose. One potential good use is being able to login as another user to set/update the Display Name (see #1). 3) Setting permissions is not that easy. I tried to set permissions for an account that's used for scripting (using the REST API) but it seems very difficult (really, it should be easy) to get the permissions done correctly -- sufficient but minimal privileges. 4) The REST API is not great. The online documentation is often outdated and sometimes things don't work (with errors). Even when things run without errors, it might not actually do the thing that it's supposed to do (so you write the code for nothing when you expect it to work).

My personal experience with Jira

Pluspunten:

I like Jira for its robust set of features, flexibility and scalability. The software is popular among developers, project managers and other professionals for its ability to handle a variety of tasks such as tracking bugs, managing tasks and projects, and reporting on progress.Some of the most commonly cited features that people like about Jira include:Customizable workflows: Allows teams to adapt Jira to their specific processes and requirements.Comprehensive issue tracking: Provides a centralized location for tracking and managing tasks, bugs, and other issues within a project.Reporting and analytics: Offers a variety of reporting and analytics tools to help teams make data-driven decisions.Collaboration and communication: Facilitates collaboration and communication among team members by providing a centralized location for discussion, file attachments, and real-time updates.Integrations: Jira offers a wide range of integrations with other tools and platforms like GitHub, Bitbucket, Trello, Slack, and more.Mobile App: Jira also offers a mobile app which allows users to stay connected with their work while on the go.Overall, Jira is considered as a comprehensive and powerful tool that can help teams stay organized and on track, and that's why I like Jira

Minpunten:

Steep learning curve: Some users find Jira's interface and feature set to be complex and overwhelming, which can make it difficult to get started or to fully utilize the software's capabilities.Limited customization options: Some users find that Jira's customization options are limited, and that it can be difficult to make the software look and feel the way they want.Slow performance: Some users have reported issues with Jira's performance, particularly when working with large amounts of data or using certain features.Limited scalability: Some users may find that Jira is not suitable for very large teams or organizations that need to handle a large number of projects or users.Expensive: As stated before, Jira is considered as more expensive than other similar project management and issue tracking tools, which can be a concern for some organizations.It's worth noting that these issues may not apply to everyone, and that the software is constantly updated to improve the user experience, so some of these complaints may not be valid anymore. Additionally, Jira's support team is always ready to help and provide solutions for any issues. But in my case i have face such problems in past