--- description: Ontdek de plus- en minpunten van Custify en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer success software](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.be/software/190125/custify Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/190125/custify?page=2) > Custify is ontworpen voor B2B SaaS-bedrijven en stelt ze in staat hun churn te verminderen en de klantlevensduur te verhogen. > > Oordeel: score van **4.9/5** door 122 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Custify? B2B SaaS-bedrijven ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 122 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Custify - **Locatie**: Bucurest, Roemenië - **Opgericht**: 2017 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Communicatie via meerdere kanalen - Customer journey mapping - E-mailbeheer - Engagement bijhouden - Feedbackbeheer - Gezondheidsscore - Inkomstenbeheer - Klantenbinding - Klantensegmenten - Klantgegevensbeheer - NPS van klanten - NPS-enquêtestructuur - Opzeggingenbeheer - Prestatiemeetwaarden - Proces- en workflowautomatisering - Rapportage en analyse - Samenwerkingstools - Sentimentanalyse - Taakbeheer - Trendanalyse - Visuele analyse - Volgen en analyseren van gebruik ## Integraties (22 in totaal) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... en 7 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Klantbehoud software](https://www.capterra.be/directory/34255/customer-retention/software) ## Alternatieven 1. [Skalin](https://www.capterra.be/software/1018511/skalin) — 4.9/5 (55 reviews) 2. [Customerscore.io](https://www.capterra.be/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [monday CRM](https://www.capterra.be/software/1024614/monday-crm) — 4.7/5 (458 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "Reduce Churn and keep customers happy with Custify" — 5.0/5 > **Thomas** | *16 juli 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: That the results are directly visible. We have implemented Custify and we immediately saw that customer success managers had more time to spend on strategic calls with customers instead of spending a lot of time on admin things. Next to that we are able to spot churn risks way earlier which resulted in negative churn after 6 months with Custify. > > **Minpunten**: There is nothing in particular but one thing that they can do a bit better is the view. It looks very dry but that is not an issue as the product just does what it promises. Rather have a product that looks older but works then the other way around. > > It's a lovely experience to work with Custify. It's clear what you need to do in the tool and their support and customer success is incredible. ----- ### "Custify is literally my bible" — 5.0/5 > **Stijn** | *16 juli 2024* | Tekstschrijvers | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: First of all their Customer Success Manager is of the charts. They are really thinking with you to what problems you want to fix within your own CS strategy. It's literally my bible. It's the first thing that I open \& the last thing that I close. It really helped us in getting into a revenue mindset which is really great because we closed more revenue than our Sales department. It helped us to Scale our digital motion which was critical. > > **Minpunten**: Are you crazy? There is nothing I dislike about Custify ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 februari 2026* | Werving en selectie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Minpunten**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 december 2024* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Minpunten**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juni 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: NPS collection feature. Customer Support. > > **Minpunten**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/190125/custify?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/190125/custify) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens