--- description: Ontdek de plus- en minpunten van Enterprise Bot en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enterprise Bot - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Conversational AI software](/directory/31596/conversational-ai-platform/software) > [Enterprise Bot](/software/188017/chatbot2go) # Enterprise Bot Canonical: https://www.capterra.be/software/188017/chatbot2go Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/188017/chatbot2go?page=2) > Het platform biedt ondernemingen kosteneffectieve conversationele AI-oplossingen via chat, e-mail en spraak om de interactie met klanten te transformeren. > > Oordeel: score van **4.5/5** door 10 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Enterprise Bot? Grote ondernemingen over de hele wereld, in verschillende sectoren zoals transport, financiën en verzekeringen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 10 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Enterprise Bot - **Locatie**: Zug, Zwitserland - **Opgericht**: 2016 ## Commerciële context - **Doelgroep**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (lokaal), Chromebook (desktop) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Indonesisch, Italiaans, Maleis, Nederlands, Portugees, Portugees, Portugees, Spaans, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Canada, Duitsland, Frankrijk, Hongkong SAR van China, India, Indonesië, Italië, Liechtenstein, Luxemburg, Maleisië, Nederland, Oostenrijk, Polen, Portugal, Singapore, Spanje, Thailand, Verenigd Koninkrijk en 4 meer ## Functies - AI/machine learning - Activiteitendashboard - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van Service Level Agreements (SLA's) - CRM - Chatbot - Communicatie via meerdere kanalen - Contextafhankelijke richtlijnen - Controle van oproepen - E-mailbeheer - Enquêtes en feedback - Geautomatiseerde routing - Gegevens importeren en exporteren - Gegevensextractie - IVR - Inboxbeheer - Integratie van computertelefonie - Intentieherkenning - Interactie bijhouden - Kennisbankbeheer - Leadkwalificatie - Live chatten - Machine learning - Mobiele toegang - Oproepen opnemen - Oproepen routeren - Overdrachten en routering - Part-of-speech tagging - Personalisatie - Planning voor terugbellen - Predictieve analyse - Proces- en workflowautomatisering - Rapportage en analyse - Rapportage en statistieken - Sentimentanalyse - Spraakherkenning - Tekstanalyse - Third-Party Integrations - Verwerking van natuurlijke taal (NLP) - Virtuele persoonlijke assistent (VPA) - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zoeken/filteren ## Integraties (8 in totaal) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Gerelateerde categorieën - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Ada](https://www.capterra.be/software/164470/ada-support) — 4.7/5 (15 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 mei 2022* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Minpunten**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 januari 2022* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Minpunten**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 januari 2022* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Minpunten**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 januari 2022* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Minpunten**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 januari 2022* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Minpunten**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/188017/chatbot2go?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/188017/chatbot2go) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens