Zoho Assist reviews

Gebruik van Assist

Opmerkingen: Het gebruik is aan de admin kant erg gemakkelijk, gebruiker opzoeken en uitnodigen.
De gebruiker moet in het begin 2x dezelfde actie doen en vele beveiligingen door lopen. Aan het eind heb je 2x de vraag van joinen

Pluspunten:

Overnemen van computers kon ik al en is gratis, het overnemen van smartphones kon ik nog niet. Er is een programma die dat ook kan, maar is betaalde software. Deze kan op basis van adresboek mensen uitnodigen en overnemen. Wat ik een pre vind, een computer die beperkte rechten heeft, kan ik nu wel met admin rechten overnemen

Minpunten:

Het is een rechten ding, maar er moet veel geklikt worden door de gebruiker om overgenomen te worden. Alleen een code versturen zonder de uitnodiging kan niet, zover ik heb gezien. Via een smartphone weer wel. Deze hoeft alleen 1x de download te doen van de app en daarna alleen de code ingeven

Good solution

Opmerkingen: It is good solution. It helps to support our users with ease.

Pluspunten:

Multi platform support. Ease of deployment.

Minpunten:

Limited storage for recordings and no opportunity to store recording on technicians machine

Overwogen alternatieven: TeamViewer Remote en AnyDesk

Redenen om over te stappen op Zoho Assist: Price, Performance and security of the solution. TeamViewer and Any desk are widely used by scammers and have bad rep for it.

Zoho Assist review after 2 years

Opmerkingen: I have been using Zoho Assist for approx 2 years now for both business and personal. While the multiple steps to initiate may be a challenge for my 80 year old mother-In-Law, she is able to follow the steps required. My customers, on the other hand, see this as a feature that gives them multiple opportunities to decide whether or not they want to allow access. As for using the Remote Desktop connection, I have had not issues what so ever - even when my customer's computer is on a limited speed internet connection. I'm very happy with the value I get from Zoho Assist... (Yeah - I know it sounds like an ad, but I'm in industrial instrumentation sales, and this is the way I talk.... :-)

Pluspunten:

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Minpunten:

I really have no complaints... Multiple steps to initiate connection.

Zoho review

Opmerkingen: Fair to Good I like that i actually login to the program I am using

Pluspunten:

That I could work on a return and when I get to office its ready to print or whatever needs done

Minpunten:

I have to leave my computer on at office

Zoho is easy to use and powerful for remote assisting clients.

Opmerkingen: Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho.

Pluspunten:

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Minpunten:

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

Overwogen alternatieven: Remote Desktop Manager en AnyDesk

Redenen om voor Zoho Assist te kiezen: Cost, ease of use. Zoho was easier to implement unattended access.

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Ultimately the ease of implementing and the remote access is seamless and reliable

Easy to use product that does everything you need for remote support

Opmerkingen: We have used it for years, it's reliable and easy to use, and makes remote support a breeze.

Pluspunten:

We love how easy Zoho Assist is to use. It has all the features we need for a good price, so its a no-brainer in terms of value.

Minpunten:

We have no complaints about the product.

Overwogen alternatieven: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Value and feature set, simple interface that gave more than enough options.

ANDROID UNATTENDED SUPPORT

Opmerkingen: After the initial enrollement, the software connects fast and with a good resolution.

Pluspunten:

The support TEAM, did help my company to ENROLL Android devices for UNATTENDED access, and they even they addded a feature needed for my IT company supporting ALL customers

Minpunten:

Since I am going to use tis product ONLY for Android POS systems, for the moment all features are working OK

Overwogen alternatieven: Splashtop

Redenen om voor Zoho Assist te kiezen: Android Support is limitted to ONLY one concurrent sesion

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Better pricing for IT companies, Splashtop has a limitation of users

The best remote support platform for your company

Opmerkingen: We reviewed a few remote support platforms for our company. Zoho Assist won hands down in terms of compatibility (Windows, Mac, Linux), ease of use and price. After three years we can also add support, as it has been top notch. I can't really recommend it enough.

Pluspunten:

Zoho Assist just works, no hassle, no issues, just works.

Minpunten:

I works so good we don't have any specific complaints.

Overwogen alternatieven: TeamViewer Remote en AnyDesk

Redenen om voor Zoho Assist te kiezen: We needed to adopt a global platform for the whole company.

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: It worked everywhere without issues. Price was better.

Awesome product for remote support

Opmerkingen: simple and well designed product with full of advanced features required for a mordern remote support.

Pluspunten:

simple and well designed product with full of advanced features required for a mordern remote support.

Minpunten:

Nothing so far. It is amazing product...

Cheap and best

Pluspunten:

So far i didn't any issue using zoho assist. Its cheaper then teamviewer.

Minpunten:

Region issue causes issues sometimes. Rest is fine

Perfect solution for Remote IT support.

Opmerkingen: Great love it this is my permanent solution.

Pluspunten:

Seamless control no delays. Easy to deploy.

Minpunten:

nothing works perfect no issues. no need to look for other application this has it all.

Great Product for beginners or old timers to use for remote IT support

Opmerkingen: I use this product to support my family and friends. I am their computer tech guy and they live all over the east coast. This is th best product by far for remote support i have found and i used to use Team Viewer. It seems evertime google comes out with a product it is better than the competition by far and they did not miss the mark with this. This allows me access to any machine unattended or not, so i can perform maintan3nce tasks, or emergency fixes. I have been using this product for over 4 years to support family, friends ,and customers alike and it is by far the most stable robust product I have ever used.

Pluspunten:

Very easy to access, setup, understand and use.

Minpunten:

Cost is a little expensive but reasonable.

My 20 years experience of remote acces software.

Opmerkingen: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Pluspunten:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Minpunten:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Overwogen alternatieven: RemotePC, TeamViewer Remote, RealVNC Connect en AnyDesk

Redenen om voor Zoho Assist te kiezen: Compatibility issue with Linux, more devices on Assist then Splashtop

Overgestapt van: Splashtop

Redenen om over te stappen op Zoho Assist: Price, compatibility, ease of use, stability of the connection.

Great value as long as your clients have solid internet

Opmerkingen: Our team switched to Zoho Assist after several years with Team Viewer, looking at a more price competitive option. We connect to clients that sometimes have very slow internet, and this was the biggest shortcoming. The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist software every time and this could get confusing for less technologically inclined clients. Overall a good option if your client base has strong internet.

Pluspunten:

Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.

Minpunten:

Requires a stronger internet connection than competitors, requires a download every time you wish to connect.

Zoho assist, a fantastic option for remote help!

Opmerkingen: Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time. The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus. One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience. Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!

Pluspunten:

Easy to use for both myself and my users.

Minpunten:

At times the admin features goes awry, and we have to wait for the system to reset.

Overwogen alternatieven: TeamViewer Remote en Google Workspace

Redenen om over te stappen op Zoho Assist: IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.

How to not break the bank with remote assistance.

Opmerkingen: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Pluspunten:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Minpunten:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Overwogen alternatieven: TeamViewer Remote, AnyDesk en BeyondTrust Remote Support

Redenen om voor Zoho Assist te kiezen: Cost and frustrating issues from support.

Overgestapt van: LogMeIn Pro

Redenen om over te stappen op Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Zoho Review

Opmerkingen: Very good. Easy to use, both attended and unattended access.

Pluspunten:

Easy to use, very seldom have issues with it. Tremendous value at its price point.

Minpunten:

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

Overwogen alternatieven: ConnectWise ScreenConnect

Redenen om over te stappen op Zoho Assist: Pricing for Zoho was more in our range and budget

An amazing tool to help your business get more done and troubleshoot remotely when troubles arise.

Opmerkingen: I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.

Pluspunten:

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Minpunten:

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Overwogen alternatieven: TeamViewer Remote

Redenen om voor Zoho Assist te kiezen: I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.

Love using Zoho Assist

Opmerkingen: I was using teamviewer for years and just struggling to connect quickly and securely. My colleague showed me Zoho assist and immediately knew this was what I needed to be using. I use it for multiple clients and have it on dozens of machines. It connects quickly and securely and doesn’t drop out. Love using Zoho Assist.

Pluspunten:

I’ve used multiple services like Zoho Assist and this is the most reliable service. No hassle. Easy to use.

Minpunten:

It does cost a little more than other services, but it’s worth it.

We improved our way of the work with Zoho Assist

Pluspunten:

Being able to work at one place accross other Zoho applications. Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration.

Minpunten:

Being able to make multiple sessions at one time & unattended access feature

Overwogen alternatieven: TeamViewer Remote en AnyDesk

Redenen om voor Zoho Assist te kiezen: For being able to work with our entire operation platform, Zoho.

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Zoho has native connection with its other applications

Zoho Review after 30days of use.

Pluspunten:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Minpunten:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Overwogen alternatieven: AnyDesk

Redenen om voor Zoho Assist te kiezen: Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Overgestapt van: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.

Value for money

Opmerkingen: Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours.
i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer. This is the perfect remote assistance software.

Pluspunten:

* browser-based entirely. you don't have to install another software to provide assistance. * Super smooth connectivity * easy on pockets * translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files. * does not bother with constant ads or purchase requests

Minpunten:

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed. But then, remote desktop/assistance is not supposed to be used for multimedia entertainment. And again, it is configurable in the settings, so it is not a bother.

Hands down easiest remote assist in unattended mode. On-demand is great for tech savvy customers too!

Opmerkingen: Have been using the product for 8 years without incident. I have agents that have been installed and active for years now and it's a very small file and low system performance impact.

Pluspunten:

It just works. It's super easy to use and easy to install and get active. I use both the unattended and the on-demand with great success.

Minpunten:

I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the assist app gets flagged and auto-deleted, so then I have to explain to customers how to select the "keep anyway" thing.

Overwogen alternatieven: TeamViewer Remote en Splashtop

Redenen om over te stappen op Zoho Assist: Price and ease of use were so much better with Zoho.

Easy to use

Pluspunten:

Easy to use, and easy to connect

Minpunten:

nothing

Overwogen alternatieven: TeamViewer Remote

Redenen om over te stappen op Zoho Assist: Cheaper

Just how remote support software should be.

Opmerkingen: I've used Zoho Assist for years with literally zero problems connecting. It has all the features and functionality that I need at a fantastic price.

Pluspunten:

Zoho Assist has everything I need to connect to my clients securely and remotely. It has multifactor authentication built in and is web based so I can access it from anywhere. Connecting is always fast even on slower networks, my phone or tablets. The unattended access feature is perfect for those devices I know I'll need to connect to regularly.

Minpunten:

The interface for swapping between multiple screens is a little slow to react but since Zoho Assist seems to be regularly rolling out feature updates I expect this to be resolved in the future. I'd also love to see a URL shortener to give to people over the phone when I'm trying to get connected to them.