--- description: Ontdek de plus- en minpunten van CallFinder en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFinder - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Spraakherkenningssoftware](/directory/30098/speech-recognition/software) > [CallFinder](/software/179317/callfinder) # CallFinder Canonical: https://www.capterra.be/software/179317/callfinder Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/179317/callfinder?page=2) > CallFinder® is een geautomatiseerde SaaS-oplossing voor kwaliteitsbewaking met aangepaste gegevensrapporten en inzichten over de prestaties en KPI van het contactcenter. > > Oordeel: score van **4.7/5** door 12 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt CallFinder? De software is bedoeld voor kleine tot middelgrote bedrijven met de zeer schaalbare technologie in een breed scala van sectoren, waaronder gezondheidszorg, financiën, verzekeringen, productie, nutsbedrijven, incassobedrijven en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 12 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: CallFinder ## Commerciële context - **Beginprijs**: US$ 999,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Ad-hocrapportage - Annotaties - Audio opnemen - Automatic call distribution (ACD) - Automatische transcriptie - Beheer van klantervaringen - Beheer van negatieve feedback - Beoordelingsbeheer - Callcenterbeheer - Dashboard - Dataconnectors - Gegevensbeveiliging - Gegevensdetectie - Gegevensvisualisatie - Goal Setting/Tracking - IVR - Oproepen opnemen - Oproepscripts - Predictieve analyse - Prestatiemeetwaarden - Publishing/Sharing - Rapportage en analyse - Rapportage en statistieken - Self-service analyse - Sentimentanalyse - Spraak-naar-tekstanalyse - Spraakherkenning - Tekstanalyse - Visuele analyse - Voor meerdere talen - Zoeken via selfservice - Zoeken/filteren ## Ondersteuningsopties - E-mail/helpdesk - Telefonische ondersteuning ## Categorie - [Spraakherkenningssoftware](https://www.capterra.be/directory/30098/speech-recognition/software) ## Gerelateerde categorieën - [Spraakherkenningssoftware](https://www.capterra.be/directory/30098/speech-recognition/software) - [Sales coaching software](https://www.capterra.be/directory/31333/sales-coaching/software) - [BI-tools](https://www.capterra.be/directory/23/business-intelligence/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Kwalitatieve data-analyse software](https://www.capterra.be/directory/31297/qualitative-data-analysis/software) ## Alternatieven 1. [ActivTrak](https://www.capterra.be/software/135366/activtrak) — 4.5/5 (588 reviews) 2. [Tableau](https://www.capterra.be/software/77260/tableau) — 4.6/5 (2348 reviews) 3. [Looker](https://www.capterra.be/software/169053/looker) — 4.5/5 (282 reviews) 4. [Phocas](https://www.capterra.be/software/141678/phocas-software) — 4.7/5 (132 reviews) 5. [JMP](https://www.capterra.be/software/151815/jmp-statistical-software) — 4.5/5 (53 reviews) ## Reviews ### "Callfinder could help your Company" — 4.0/5 > **Brandyn** | *12 februari 2019* | Consumentengoederen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. > > **Minpunten**: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. ----- ### "A great product, with lots of new inovations" — 5.0/5 > **Steve** | *30 september 2019* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none\! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. > > **Minpunten**: Some of the newer features have limited functions, but those are being addressed in a timely manner. > > This is our company's first venture into speech analytics, and it has been non stop learning\! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. ----- ### "Needs some work" — 4.0/5 > **Michael** | *24 maart 2020* | Gezondheid, wellness en fitness | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Once I find calls it is easy to use and go over calls with my team. > > **Minpunten**: It is not always easy to find calls and many call that my team do do not pull through ----- ### "Great Product" — 5.0/5 > **Larriann** | *16 september 2019* | Automotive | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: CallFinder offers great support. They are quick to respond which is a major positive\! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls\! Thanks\! > > **Minpunten**: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. ----- ### "using speech analytics in a call center environment" — 5.0/5 > **frank** | *11 september 2019* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently > > **Minpunten**: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. > > We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/179317/callfinder?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/179317/callfinder) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens