TUIO reviews

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Opmerkingen: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pluspunten:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Minpunten:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Survey Feedback

Opmerkingen: Nice!

Pluspunten:

Its UI/UX and ease of use in general, and the filtering options

Minpunten:

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

Hoping it gets better

Opmerkingen: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pluspunten:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Minpunten:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Great automated process

Opmerkingen: It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.

Pluspunten:

Payment process and automation is great with the ease of reporting and process.

Minpunten:

A bit pricey with process fees- but a great value overall.

Keeping accounts up to date and transparent!

Opmerkingen: TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

Pluspunten:

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

Minpunten:

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

We love TUIO!

Opmerkingen: Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

Pluspunten:

The website is quick, easy to use and the customer service is excellent.

Minpunten:

Our admissions coordinator would like to see more options for wait-listing incoming families.

Overall experience is good but some improvemts are needed

Opmerkingen: Overall is good. It is a time-saving but needs some improvements.

Pluspunten:

I like Ease of use and availability of data.

Minpunten:

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

TUIO Support is Amazing!

Pluspunten:

The support staff at TUIO is amazing, they are quick and very helpful.

Minpunten:

The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.

Clara's Review

Pluspunten:

The customer support is amazing! They are always there when I need them. They make themselves avalable through email, quick chat, meetings, and phone calls!

Minpunten:

Nothing! The navigation can be hard as a new user but is instantly made easy with all of the help guides provided to us from their experts.

Great Program and Customer Service!

Pluspunten:

TUIO has been great in helping us organize our billing and enrollment! Customer service is always available and so helpful!

Minpunten:

So far we are happy with everything! I just wish I had more time in my day to further explore everything TUIO has to offer!

SO Happy we made the move to TUIO!

Opmerkingen: From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!

Pluspunten:

TUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.

Minpunten:

I haven't run into anything yet but I dislike.

Customer Service at it's Best

Opmerkingen: I would reccommend TUIO to any private school that is looking for a student and billing management system.

Pluspunten:

TUIO is very customer service oriented. I have never had an issue that was not addressed with timeliness and accuracy. I felt like they were part of my team to run our school.

Minpunten:

There was nothing that was difficult or was not thoroughly explained by their training team.

Tuio Review

Opmerkingen: The customer service is excellent, and the team has always been very helpful.

Pluspunten:

I like that Tuio helps us streamline our entire admission and enrollment process.

Minpunten:

Tuio is expensive for us as a small private school.

Great system

Opmerkingen: Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Pluspunten:

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

Minpunten:

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information

Satisfactory

Pluspunten:

That we do not need to 'collect' money, your platform does that for us

Minpunten:

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

Great product!

Opmerkingen: My overall experience is good!

Pluspunten:

TUIO sends me alerts and notifications when an invoice is overdue.

Minpunten:

Sometimes I have technical problems an a program won’t load.

Fantastic Support Team

Pluspunten:

The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.

Minpunten:

I haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.

Best Solution!

Opmerkingen: Truly a great experience. Getting set up and understanding the platform was a bit tricky for some who are not very technical. However, tech support was willing to walk us through the site and its functions on more than one occasion.

Pluspunten:

The customer service we receive from TUIO is exceptional. They are quick to respond and they help solve any issues we may be having. They also listen to us as a customer and take feedback on what we would like to see implemented. Completely satisfied with customer service.

Minpunten:

Nothing to complain about at his point.

Independent School

Pluspunten:

AffordableOnce it is set up it is easy to use.It has been great for managing tuition payments.

Minpunten:

We would like the ability to put more than one person on the tution accounts as a user.

TUIO Changed My Life

Opmerkingen: TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!

Pluspunten:

TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!

Minpunten:

TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.

Tuio has been a game changer!

Opmerkingen: Love it!

Pluspunten:

I love how easy it is to enroll a new student and set their payment plans up. I no longer have to chase families who may be running behind with their monthly tuition.

Minpunten:

No cons that I can think of at this time

TUIO helps save time

Opmerkingen: We are happy we have moved from a manual system to TUIO it saves us time

Pluspunten:

TUIO helps save time and it has helped us streamline our payments management

Minpunten:

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

Great customer service

Opmerkingen: It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden]
has been wonderful throughout the process.

Pluspunten:

I work with [sensitive content hidden] , and he is amazing at being responsive and helping clean up the mess left from the other person we had.

Minpunten:

I am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.

Great program for small OR large schools/academies

Pluspunten:

Once set up the product is extremely easy to use.

Minpunten:

First look the program was confusing, but TUIO staff did an excellent job of training us and suproting us along the weay.

Amazing experience

Opmerkingen: Overall I’ve had a great experience.

Pluspunten:

I love the customer service. I always get help instantly and my issues are resolved almost instantly!!

Minpunten:

Some of the applications aren’t super straight forward. Could be slightly more user friendly to create things like forms