--- description: Ontdek de plus- en minpunten van Textline en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.be/software/168213/textline Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/168213/textline?page=2) > Textline is een zakelijk sms-platform dat tools biedt voor de workflow voor klantenondersteuning, teamsamenwerking en procesautomatisering. > > Oordeel: score van **4.9/5** door 168 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Textline? Bedrijven van elke omvang in de VS en Canada ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 168 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Textline - **Opgericht**: 2016 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Alerts/Escalation - CRM - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Enquêtes en feedback - Geautomatiseerde antwoorden - Geplande berichtgeving - Interactie bijhouden - Kennisbankbeheer - Klantenbinding - Klantgeschiedenis - Live chatten - Massa-sms - Messaging in twee richtingen - Naleving van HIPAA-richtlijnen - Personalisatie van berichten - Rapportage en analyse - Third-Party Integrations - Volgen en analyseren van gebruik - Wachtrijbeheer - Workflowbeheer ## Integraties (19 in totaal) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... en 4 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [SMS-marketing software](https://www.capterra.be/directory/30842/sms-marketing/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Lead generation software](https://www.capterra.be/directory/30963/lead-generation/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Agile CRM](https://www.capterra.be/software/135148/agile-crm) — 4.1/5 (524 reviews) 3. [SlickText](https://www.capterra.be/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [Text Request](https://www.capterra.be/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1132 reviews) ## Reviews ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 december 2020* | Logistiek en toeleveringsketen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Minpunten**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 oktober 2020* | Medische praktijk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Minpunten**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "A Good Start" — 5.0/5 > **Amber** | *28 mei 2021* | Gezondheid, wellness en fitness | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: I like that I can add tags and notes to my contacts. > > **Minpunten**: The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result. > > The customer service is unmatched\! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service\! ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 oktober 2021* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Amazing product\! Super easy to use and lots of great features > > **Minpunten**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- ### "Project Text" — 5.0/5 > **Kelly** | *9 juni 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: ability to get your point across quickly and easily to make your point and make sure your point is heard > > **Minpunten**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned > > So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/168213/textline?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/168213/textline) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens