--- description: Ontdek de plus- en minpunten van Upscope en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscope - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Hulp op afstand software](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://www.capterra.be/software/167722/upscope Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/167722/upscope?page=2) > Met co-browsing van Upscope kun je in één klik interactief schermen delen, zonder downloads, om zelfs bij de lastigste problemen moeiteloos je gebruikers te ondersteunen. > > Oordeel: score van **4.4/5** door 92 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Upscope? Klantenondersteuning, klantensucces en accountmanagers die klanten moeiteloos willen informeren en ondersteunen. Het is al heel populair bij bedrijven op het gebied van SaaS, financiën, gezondheidszorg en e-commerce. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 92 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Upscope - **Opgericht**: 2016 ## Commerciële context - **Beginprijs**: US$ 38,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Controle en beheer op afstand - Diagnostische hulpmiddelen - Probleemoplossing - Samenwerkingstools - Scherm delen - Toegang en controle op afstand - Toegangsopties/machtigingen ## Integraties (8 in totaal) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Hulp op afstand software](https://www.capterra.be/directory/30928/remote-support/software) ## Alternatieven 1. [Zoho Assist](https://www.capterra.be/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.be/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.be/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.be/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *23 januari 2019* | Industriële automatisering | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **Minpunten**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *16 november 2021* | Administratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **Minpunten**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *5 april 2019* | Financiële dienstverlening | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **Minpunten**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *23 januari 2019* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **Minpunten**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- ### "Best of its kind" — 5.0/5 > **Noel** | *25 april 2018* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We have tried a lot of services like Upscope, but no one does it as well as they do. We have it intergrated in out SaaS platform and mobile devices. > > **Minpunten**: I honestly have no cons on it. Everything with Upscope has been a smooth ride from the very beginning\! > > Much better customer support ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/167722/upscope?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/167722/upscope) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens