--- description: Ontdek de plus- en minpunten van Ada en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ada - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Conversational AI software](/directory/31596/conversational-ai-platform/software) > [Ada](/software/164470/ada-support) # Ada Canonical: https://www.capterra.be/software/164470/ada-support Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/164470/ada-support?page=2) > Automatiseer tot 70% van je klantenservice in minder dan een maand, bied uitstekende service en bespaar 30% van je kosten. > > Oordeel: score van **4.7/5** door 15 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Ada? Bedrijven die hun eerstelijnsondersteuning willen automatiseren maar controle willen houden over hoe hun merk wordt gepresenteerd aan klanten. Doorgaans uitermate geschikt voor bedrijven met een hoge mate van ondersteuning. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 15 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Ada - **Locatie**: Toronto, Canada - **Opgericht**: 2016 ## Commerciële context - **Beginprijs**: US$ 60.000,00 - **Doelgroep**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, IJslands, Iers, Indonesisch, Italiaans, Japans, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Afghanistan, Algerije, Angola, Argentinië, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazilië, Brunei, Burkina Faso, Burundi, Cambodja, Canada, Centraal-Afrikaanse Republiek en 103 meer ## Functies - AI Copilot - AI/machine learning - Aanpasbare branding - Alerts/Escalation - Augmented analytics - Automatisering van bedrijfsprocessen - Callcenterbeheer - Chatbot - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Contextafhankelijke richtlijnen - E-mailbeheer - Enquêtes en feedback - Geautomatiseerde antwoorden - Geautomatiseerde routing - IVR - Inboxbeheer - Integratie van computertelefonie - Intentieherkenning - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Leadkwalificatie - Live chatten - Oproepen routeren - Overdrachten en routering - Personalisatie - Query-suggesties - Rapportage en analyse - Rapportage en statistieken - Sentimentanalyse - Spraakherkenning - Taaldetectie - Verwerking van natuurlijke taal (NLP) - Voor meerdere talen - Vooraf geconfigureerde bot - Wachtrijbeheer ## Integraties (30 in totaal) - Aircall - Amazon Connect - Breeze - CXone Mpower - Calendly - Coconut Software - Contentful - Convey - Dixa - Facebook Apps and Tabs - Genesys - Genesys Cloud CX - GitHub - Gladly - Gorgias ... en 15 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Gerelateerde categorieën - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Generatieve AI-tools](https://www.capterra.be/directory/34155/generative-ai/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Easiest Chat Platform" — 5.0/5 > **Chris** | *16 november 2018* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. > > **Minpunten**: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. > > The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. ----- ### "Very happy with Ada" — 5.0/5 > **Evelina** | *20 februari 2025* | Consumentengoederen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly\! > > **Minpunten**: I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. > > Great and fast support from Ada when needed\! ----- ### "Two of the products I use started using this and the experience was shitty both times" — 1.0/5 > **Pavel** | *23 augustus 2022* | Schoolleiding | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: It looks fine and the landing is okay. I guess it's cheaper as well. > > **Minpunten**: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. ----- ### "Innovative customer support software solution" — 5.0/5 > **Anna** | *30 oktober 2024* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. > > **Minpunten**: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. > > Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. ----- ### "Ada a real Partner" — 5.0/5 > **Tiago** | *30 oktober 2024* | Entertainment | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Super user friendly, team amazing in helping out > > **Minpunten**: New features can take sometime to appear > > Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/164470/ada-support?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/164470/ada-support) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens