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Over Qminder

Een digitaal systeem voor wachtrijbeheer dat de bezoekerservaring verbetert en realtime gegevensinzichten biedt.

Meer informatie over Qminder

Pluspunten:

It helps in social distancing and minimizing the risks. It provides seamless queuing management systems.

Minpunten:

The trade off to simplicity is limited customization in some areas.

Beoordelingen van Qminder

Gemiddelde score

Gebruiksgemak
4,9
Klantenservice
4,7
Functies
4,8
Waar voor je geld
4,8

Waarschijnlijkheid van aanbeveling

9,3/10

Qminder heeft een totaalscore van 4,8 van 5 sterren op basis van 86 gebruikersreviews op Capterra.

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Reviews filteren (86)

Dana
Dana
Adventure Traveller in Estland
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

5,0 6 jaar geleden

Opmerkingen: Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Pluspunten:

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Minpunten:

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Triston
Assistant GM in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Happy Customer

5,0 10 maanden geleden

Pluspunten:

qminder is very easy to use and train on.

Minpunten:

they tend to have very limited features, would like to see more.

Courtney
Office Assistant in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very Useful

5,0 4 weken geleden Nieuw

Pluspunten:

Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well.

Minpunten:

Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem.

Reactie Qminder

3 weken geleden

Hi! Thank you for taking the time and leaving a great review for Qminder 💚 We are glad to hear that our software keeps departments informed and provides mobility. Eliminating physical waiting lines is the key to improving the waiting experience and customer satisfaction. If there is anything we can help with, feel free to contact us from live support chat. Thanks again, Qminder Team

Nasrin
Plan check Engineer in VS
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Review 1

3,0 10 maanden geleden

Opmerkingen: No satisfied in general lots of improvement opportunity to become user friendly

Pluspunten:

Communication text box capability. It gives real time possibility to text to applicant.

Minpunten:

Access to settings, pages identifications and connections, activation methods of information on screen, design of website

Bogdan-Marian
Operations Coordinator in VS
Vervoer/over de weg/per spoor, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Brilliant tool for queue management, probably the best on the market

5,0 2 maanden geleden

Opmerkingen: I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds.

Pluspunten:

I do like that the software is getting always new features, is being updated and well maintained.

Minpunten:

In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly.

Maris
Benefits Program Supervisor in VS
Publieke zaken, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

How Qminder works for us

5,0 10 maanden geleden

Opmerkingen: I personally like Qminder and am glad it is being used in our agency.

Pluspunten:

This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful.

Minpunten:

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages.

Michele
Information Representative in VS
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Innovative. efficient, and organized

5,0 10 maanden geleden

Opmerkingen: Overall, i enjoy using qminder as it makes the process for checking in visitors much easier and organized. If I ever have an issue the customer service is very quick to respond.

Pluspunten:

I like how easy it is to use and navigate the features available.

Minpunten:

Sometimes when their are changes it is hard to figure out how to use them. However, the tutorials are helpful.

rita
Permit Tech in VS
Bouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

City hall permit center

5,0 vorige maand Nieuw

Opmerkingen: Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual service time of each customer at each division level.

Pluspunten:

Ability to view which division customers are waiting for. Ability to transfer to different divisions as needed.

Minpunten:

It has been working great for our purposes.

Karen
Management Analyst/Intake Specialist in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Decision

5,0 11 maanden geleden

Opmerkingen: Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.

Pluspunten:

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Minpunten:

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Kimberly
ER REGISTRATION in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Qminder Review

5,0 2 maanden geleden Nieuw

Pluspunten:

I really enjoy how it lets us know who is awaiting services and we can properly serve them in the order in which they have been waiting.

Minpunten:

I don't really dislike Anything about it except having to remember passwords but that's for everything

Rafael Antonio
Advisor Jr in Colombia
Telecommunicatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

utilizando Qminder en la organización.

5,0 vorig jaar

Opmerkingen: una buena experiencia manejando Qminder. en general, el sistema es de facil manejo y con un buen soporte. que incluso lo agregaron en su pagina principal con un chat.

Pluspunten:

Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.

Minpunten:

al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Lo recomiendo

5,0 vorig jaar

Opmerkingen: Es una herramienta muy sencilla, util y practica

Pluspunten:

Es muy facil gestionar la informacion y tenerla de manera ordenada

Minpunten:

Creo que al presionar el boton de finalizar el turno, deberia arrojar un pop donde diga si estoy seguro, ya que a veces por un missclic finalizo turnos que no queria finalizar.

paulina
team leader in Mexico
Informatiediensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

qminder

5,0 vorig jaar

Opmerkingen: ha sido muy buena

Pluspunten:

qminder nos ayuda a generar turnos, contar tiempos de atención y de espera y darnos visibilidad para mejorar dia a dia

Minpunten:

a veces es un poco lento o no deja cerrar turnos si no llenas campos obligatorios

Alfonso
Advaiser in Mexico
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excelente servicio

5,0 vorig jaar

Opmerkingen: bastante buena, me a parecido muy buena y de facil entendimiento

Pluspunten:

Funciones y facil de usar ya que es de facuil entendimiento

Minpunten:

diseño color ya que seria super si fuese mas personalizable

Armando
Manager in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A constantly improving & robust visitor management system

5,0 vorig jaar

Pluspunten:

The customizability and data usage. Also they are very responsive to feedback.

Minpunten:

Universal updates. We did express concerns about some features that were later readjusted to help us better.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very useful software for managing queues in retail locations

4,0 6 jaar geleden

Pluspunten:

Very simple to set up and works very reliably. Reporting and management features are well thought out, and I like the fact that users don't need paid licenses to use the software.

Minpunten:

The fact that the software can only run on iPad & Apple TV - no Android support at all! This means that the hardware cost of implementing the software is much higher that would otherwise be the case.

Cliff
Process Engineer in VS
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent app, easy to use, quick setup

5,0 5 jaar geleden

Opmerkingen: Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review.

Pluspunten:

Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up.

Minpunten:

Would love to see the ability to schedule an appointment with Qminder

Brittney
Supervisor in VS
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It's easy

5,0 vorig jaar

Opmerkingen: Great experience no complaints

Pluspunten:

That I can keep track of all my customers and my staffs waiting and serving times rather I check today or a month ago.

Minpunten:

I feel like Qminder is missing themes and colors for our backgrounds. Allow us to decorate it how we want it

Marc
Branch Sales MAnager in VS
Groothandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Clean Easy to Use Qminder Interface

5,0 vorig jaar

Pluspunten:

The weekly and monthly tracking as well as helping people know when they are next.

Minpunten:

Other than it wigging out every now and then and having to reload it completely there isn't much to complain about.

Anthony
Customer Service in VS
Vervoer/over de weg/per spoor, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Qminder makes it easy

5,0 vorig jaar

Opmerkingen: Ever since I was interduce to the Qminder , it helps maintain our customer experience from the moment they walk in the door.

Pluspunten:

We use it to track our customers wait time until they are served. Also to see how long we spend with each customer

Minpunten:

It fits our needs so I can really find any negative about the service.

Gracie
Customer Service in VS
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Customer Service

5,0 vorig jaar

Opmerkingen: Overall is awesome and save time and trouble when dealing with multiple customers

Pluspunten:

I like how we add customers to Qminder and it get sent to the back for agents to pull from list

Minpunten:

I like the software all the way around cause it benefits the agents

Nigel
Team Lead in Zuid-Afrika
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Qminder

5,0 5 jaar geleden

Opmerkingen: It solved managing the flow of foot traffic. Allows me to track team performance and service times. I don't have to be present to view data. Nice charts.

Pluspunten:

It is simple to use, fast and efficient.

Minpunten:

Limited tools to extract more data for further analysis.

Emmanuel
Customer Support Lead in Ghana
Vertalingen en lokalisatie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

What I do with my Qminder

5,0 2 jaar geleden

Opmerkingen: Makes my reporting and monitoring easy for me.

Pluspunten:

Being able to view daily, weekly and monthly reports.

Minpunten:

Not being able to add ATI as an administration

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Farmaceutica, 5.001-10.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

simplified Qminder

4,0 5 jaar geleden

Opmerkingen: it is awesome experience with Qminder. i am using free trail version and thinking for switching on Qminder it is having ability to make workflow streamline.
we can have track every customer who visit us.

Pluspunten:

Qminder makes customer queue management simple & easy for your customers and rewarding for your business too. Qminder gathers each visitors name for a more personalise experience and informs us them in real-time of their queue status. Qminder let us know the who sho is the customer and why he is coming for.

Minpunten:

I would like to see more updates like for opening and closing times. other than this i don't think Qminder have any cons.

Gerry
Community Associate in VS
Automotive, 1.001-5.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Love this program!

5,0 5 jaar geleden

Pluspunten:

I love that you can add notes, labels and even chat with the customer.

Minpunten:

The overall look of qminder seems a bit ugly and out of date. Please give it a refresh on the UI