--- description: Ontdek de plus- en minpunten van Kustomer en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kustomer - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer) # Kustomer Canonical: https://www.capterra.be/software/158128/kustomer Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/158128/kustomer?page=2) > Kustomer is het omnichannel SaaS CRM-platform dat de klantenservice van ondernemingen opnieuw vormgeeft om opvallende ervaringen te bieden. > > Oordeel: score van **4.6/5** door 79 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Kustomer? Middelgrote bedrijven en ondernemingen. Detailhandel/e-tail, marktplaatsen, abonnementsbedrijven, gezondheidszorg, financiën, professionele diensten, software/technologie, groothandelaars, logistiek en transportdiensten. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 79 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Kustomer - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 89,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - AI/machine learning - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Callcenterbeheer - Chatbot - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Dashboard - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Live chatten - Macro's/reacties via sjablonen - Oproepen routeren - Priorisering - Proces- en workflowautomatisering - Rapportage en statistieken - Sentimentanalyse - Sjabloonbeheer - Sms-berichten - Taaldetectie - Tekstanalyse - Third-Party Integrations - Trendanalyse - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 8 meer functies ## Integraties (74 in totaal) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... en 59 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Chatbot software](https://www.capterra.be/directory/32448/chatbot/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1132 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "The best application for customer service and CRM" — 5.0/5 > **Natalia Isabel** | *1 februari 2025* | Marketing en reclame | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service. > > **Minpunten**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan > > xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it. ----- ### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5 > **Geverifieerde reviewer** | *1 januari 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations. > > **Minpunten**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times. ----- ### "Chats, Emails and data - together" — 3.0/5 > **Mariam** | *2 februari 2022* | Consumentendiensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms. > > **Minpunten**: I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it). > > Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good. ----- ### "Effective, easy to use, and user-friendly\!" — 5.0/5 > **Pamela** | *2 augustus 2024* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email. > > **Minpunten**: What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times. > > I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively. ----- ### "My all time help desk software." — 5.0/5 > **Gideon** | *28 maart 2025* | Mediaproductie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Software personalisation capabilities and its overall functionality makes the difference. > > **Minpunten**: Everything about Kustomer is good I have not experienced issues when using it. > > The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/158128/kustomer?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/158128/kustomer) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens