Gong.io reviews

Why work harder when you can work smarter?

Opmerkingen: I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Pluspunten:

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Minpunten:

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Important growth tool for sales teams

Pluspunten:

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Minpunten:

Not much to dislike about Gong as they have been super helpful with the implementation and support.

Slows down my productivity by at least 400%

Opmerkingen: terrible, i would not recommend it. it has some nice AI features but I find it almost unusable.

Pluspunten:

It has some decent AI and the call listening is good but is far outweighed by the negatives

Minpunten:

It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell

Lots of greatness in this product

Opmerkingen: Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Pluspunten:

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Minpunten:

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great tool, even for SMBs

Opmerkingen: I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pluspunten:

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Minpunten:

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Easy and reliable

Pluspunten:

This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance

Minpunten:

I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job

Captures everything!

Pluspunten:

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Minpunten:

I don't like how it shows up as it's own "person" on Zoom calls.

Gong is a must!

Pluspunten:

Gong is a critical tool in our sales tech stack. We use it for call and demo recording, sharing recorded calls with prospects, call coaching, CRM, pipeline management, forecasting and more. I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands. It also provides call metrics to see how you and your team are performing on calls and what the recommendations are.

Minpunten:

The search doesn't always work when searching for a specific keyword or account. It'll pull up the wrong results or just not pull any results so you have to retype the search.

Gong is a great product

Pluspunten:

Easy to use and easy to set up, Gong has been adapted by our Team overnight

Minpunten:

Gong is a bit expensive compared to similar products

Gong Review

Pluspunten:

I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes.

Minpunten:

I have no dislikes! Gong has been super useful.

Great for call recording, coaching and automating notes

Pluspunten:

Easy to use and integrates seamlessly with the current tech stack. The voice-to-text transcription is great - much higher accuracy than other tooling we've used before.

Minpunten:

It's quite expensive, but there is good ROI on spend.

Video Call Recording, Engagement Analytics, and Coaching with Gong

Opmerkingen: Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team.

Pluspunten:

Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls. The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call.

Minpunten:

The conversation analytics dont always take into consideration different types of calls. For example, it measures how many questions you ask the customer, which is super helpful for a discovery call but may not be applicable to other types of meetings.

Best tool for call recording and analyses

Opmerkingen: I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack.

Pluspunten:

The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a big advantage for salespeople.

Minpunten:

There are no cons that I identify in the software till now

A tool with high capabilities to organize call recording, with distinctive search capabilities

Opmerkingen: Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team.

Pluspunten:

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Minpunten:

Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly.

One of my favorite tools as a Sales Rep

Opmerkingen: Awesome!

Pluspunten:

I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business

Minpunten:

It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there.

Every Sales Org NEEDS Gong!

Opmerkingen: I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!

Pluspunten:

This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation.

Minpunten:

The transcript isn't perfect....but that's a very small price to pay for such a fantastic product.

Helps you remember what is important

Opmerkingen: Over all very positive and I have recommended it to 10 different clients

Pluspunten:

The points of interest that this software measure are all things that you "know" but would have a very hard time measuring. With the measuring features it helps me keep focus on what is important. In addition I like that I can go back an review calls which helps with discovery calls and account reviews

Minpunten:

The recording announcement for Google meetings

Great tool for not just sales but marketing & product teams

Opmerkingen: We use it across multiple teams in the company. It's really great for learnings.

Pluspunten:

Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is great.

Minpunten:

The auto transcription isn't always accurate, but that's a low priority feature.

What was life before Gong?!

Pluspunten:

Gong has been HUGELY helpful for reviewing past calls to remind myself of action items, attendees, etc. I make use of the recordings multiple times a week. My team also uses Gong to provide call feedback for team members. I also like that at the beginning of an external call, Gong announces its presence/recording to all attendees.

Minpunten:

The transcription service is good, not great - both in terms of identifying the speaker and also what they said. Also, it's not entirely clear to me how to add Gong to an existing call.

Gong helps me focus on calls

Opmerkingen: I love using gong. I love going back to look at a conversation to learn from it, but those recordings and transcripts free up my attention so I don't have to hand take notes live on a call. I may still jot a thing down here or there, and if its something

Pluspunten:

The ability to look at a call transcript later allows me to really focus on listening to the conversation at hand instead of having to take notes at the same time.

Minpunten:

I used to not really like the navigation and search functionality, but improvements have been made there.

Gong provides the visibility needed to up-level your organization

Opmerkingen: Gong's customer support is phenomenal. The product is easy to use and you want to use it. It's been invaluable to getting each of the employees who touch an account on the same page.

Pluspunten:

It's easy to share calls internally and externally. If you set it up properly, you don't have to do anything for Gong to work. It just shows up in the background without any additional steps required from you. The reporting is robust and is presented in a way that makes it easy to know on what areas to coach your employees. The reporting, searching abilities, and transcripts make it easy to find best in class calls to add to the library so that the employees can learn from one another. It is especially helpful that you can highlight a "snippet" that is especially powerful or to reiterate the best next actions agreed to with the client. They can hear their agreement in their own words.

Minpunten:

Some challenges are the way that our company uses Salesforce doesn't match the way that Gong set up their Gong to Salesforce integration. This restricts how accurate some of the forecasting is, due to multiple opportunities within one account. That's our biggest issue as well as challenges getting single sign-on connected. They are addressing both of these issues, but they have prevented us from getting the most out of Gong.

Gong is great just wish we could live listen

Opmerkingen: Gong is absolutely an incredible tool. Without it I could not do my job to the fullest!

Pluspunten:

I adore gong it gives me a 360 view on my consultants calls. I am able to pull calls easily to coach on, find content, and also the analytics are great!

Minpunten:

I would love if i could listen live to calls. Its frustrating that i cannot. Also I wish that gong would automatically sort if the call was a retention or upsell call based on categorizing the topics.

Your best sales secret weapon- GONG

Opmerkingen: I am a new user of Gong (within the last 3 months). I've spent my entire 30 year career in sales and business development and never accessed this amazing tool. I can't live without it today. It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation / interaction skills. This powerful tool is more than a recording- it enables you to accuracy maximize the time that customers/ prospects spend with you to move next steps. If you aren't using Gong- you are missing out as a Sales professional.

Pluspunten:

Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates. Ability to accurately assess call impact.

Minpunten:

Nothing that I can think of I would "least" like about this product.

Excellent sales tool that allows for self improvement through call review and knowledge sharing.

Opmerkingen: I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls. The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes. The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.

Pluspunten:

Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).

Minpunten:

Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.

Great tool for small & medium sized sales teams

Opmerkingen: Gong.io is always used by our new employees to listen to sales and customer success calls to learn the lay of the land. Super useful.

Pluspunten:

My favorite part of Gong is it's unique, advanced technology that listens to the call and automatically inputs timestamps with talking points and who is speaking for your recorded conversations. GREAT for sales teams and customer success teams to go back and listen and easily find any vital information that was discussed on the call.

Minpunten:

At the current time I can truly say I have no problems or complaints with the Gong.io platform. I'm just surprised it isn't used by more sales teams.