--- description: Ontdek de plus- en minpunten van Userlane en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlane - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Verandermanagement software](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) # Userlane Canonical: https://www.capterra.be/software/157465/userlane Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/157465/userlane?page=2) > Onboarding voor gebruikers automatiseren en optimaliseren voor een uitstekende UX die leidt tot een hogere conversie, betrokkenheid en retentie. > > Oordeel: score van **4.5/5** door 47 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Userlane? Het programma is geschikt voor elk bedrijf dat een unieke en intuïtieve onboarding-oplossing voor gebruikers wenst, en een efficiënte manier om processen live in de software uit te leggen zonder documentatie of videotutorials. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 47 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Userlane - **Locatie**: Munich, Duitsland - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 1,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: België, Canada, Denemarken, Duitsland, Finland, Frankrijk, Ierland, Italië, Nederland, Noorwegen, Oostenrijk, Verenigd Koninkrijk, Verenigde Staten, Zweden, Zwitserland ## Functies - Aanpasbare branding - Aanstellen (van personeel) - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Chatten/messaging - Communicatiebeheer - Content maken - Content sharing - Contextafhankelijke richtlijnen - Dashboard - Documentbeheer - Doelgroeptargeting - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gamification - Gebruikers inwerken - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Goedkeuringswerkstroom - Herinneringen - In-app training - Kennisbeheer - Klantenbeheer - Launch management - NPS-enquêtestructuur - Personeelsbeheer - Personeelshandboek - Personeelsportal - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Self-service content curation - Selfservicetools - Taakbeheer - Third-Party Integrations - Trainingsbeheer - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen - Wijzigingsplanning ## Integraties (3 in totaal) - Confluence - KnowledgeOwl - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Verandermanagement software](https://www.capterra.be/directory/30958/change-management/software) ## Gerelateerde categorieën - [Verandermanagement software](https://www.capterra.be/directory/30958/change-management/software) - [Knowledge Base Software](https://www.capterra.be/directory/32454/knowledge-base/software) - [DAP software (digital adoption platform)](https://www.capterra.be/directory/31638/digital-adoption-platform/software) - [Learning experience platform software](https://www.capterra.be/directory/31698/learning-experience-platform/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [360Learning](https://www.capterra.be/software/211429/360learning) — 4.7/5 (484 reviews) 2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho CRM](https://www.capterra.be/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 5. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Very effective onboarding software for SaaS products" — 5.0/5 > **Jovan** | *30 oktober 2019* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. > > **Minpunten**: I'm very satisfied. The analytics section could be a little bit improved in a visual way. > > Powerful onboarding software which is actually very easy to use. ----- ### "Implementing Userlane in the HR context" — 4.0/5 > **Geverifieerde reviewer** | *24 maart 2022* | Managementconsulting | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. > > **Minpunten**: A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. ----- ### "Great potential, but missing features to align the tours with our brand" — 3.0/5 > **Joran** | *15 maart 2022* | Computersoftware | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. > > **Minpunten**: We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. ----- ### "Customer onboarding tool" — 4.0/5 > **Thomas** | *15 maart 2022* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. > > **Minpunten**: They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. > > Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for \>1y and saw it grow exponentially so excited to see what comes next. ----- ### "Effective and easy to use onboarding software" — 5.0/5 > **Daniel** | *3 maart 2021* | Afdrukken en drukwerk | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. > > **Minpunten**: It's quite complicated to create or edit guides for a mobile software. > > Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/157465/userlane?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/157465/userlane) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens